Webex Events (Formerly Socio) Software

FrontRunners 2021

About Webex Events (Formerly Socio)

Webex Events (formerly Socio) is a ticketing and event management solution that helps businesses handle registrations, online meetings and lead capturing operations via a unified platform. It enables organizations to organize virtual, in-person and hybrid events, live stream audio or video shows and manage attendee engagement activities. Webex Events (formerly Socio) allows event organizers to capture and store participants’ data in a centralized repository and send meeting invitations via email. It offers a variety of features including custom forms, attendee check-in, real-time analytics, and more. Additionally, employees can use the application to track sponsorship and funding processes, conduct user polls and personalize the interface using custom logos, colors an...
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Webex Events (Formerly Socio) User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 157 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

First Time Socio User

User Profile

Megan

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Socio Perfect Fit for New Program

Socio filled the technology gap in executing this brand new initiative we launched in 2021. We needed the software to facilitate a community environment while allowing the platform to live stream using our own chosen platform. Socio came in at the right price for the scale and scope for what we needed.

Pros

From the research process to executing our program, Socio exceeded expectations the entire way. We needed a solution outside of our current website/database because our program was for people outside our membership. Socio's registration component was very versatile and facilitated the unique group registrations and discounts we offered with ease. The Community platform we used for our 5-month event was super user-friendly and intuitive for our attendees and staff conducting the event. You do not need any advanced experience with web development or technology to build out the community as you need. The Socio support team is also quick to respond and always very helpful.

Cons

The standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed. It was not prohibitive in our facilitation of the program, but just more inconvenient. The other thing we disliked was the inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account. It would be a much better process if event admins can adjust usernames/emails for their users.

Reasons for choosing Webex Events (Formerly Socio)

Other products offered more functionality than we really needed for our community. Socio was the perfect fit for the scale of our event and came in at the right price.

Response from Socio

Hey Megan! Thanks so much for taking the time to review Socio. We're thrilled to hear that we have exceeded your expectations and that you were able to use so many features within the Socio platform! Feedback is super important to us and we're always looking to improve, so thank you for letting us know about your thoughts on the templates and backend suggestions. We will definitely take this back to our product team so they can work some magic Thank you for all of the effort you put into your event! We look forward to continuing to work with you

Replied August 2021

Julie

Verified reviewer

Company size: 201-500 employees

Industry: Pharmaceuticals

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Socio's Platform is the Ultimate Engagement Tool

From start to finish, we were well taken care of--from contract phase to event day. Again, we had the Orange Glove service so we had several trainings (staff, speakers, sponsors) and brainstorm sessions to help teach us about ways to maximize features and build an engaging virtual conference agenda. Lots of great trainings and idea shares!

Pros

This platform is so versatile for streaming options--you can use a variety of streaming options or use the one they offer. It also keeps your audience's attention with incredibly engaging features and a great variety of them--from gamification, a social wall, integration with the virtual lounge of your choice (same for a virtual photobooth) to the chat, polling and q&a offerings, attendees are enthralled and truly participate. Additionally, having the mobile app complementing the web app means if an attendee needs to step away from their desk during a virtual event, they never miss a minute of content.

Cons

While the initial buildout felt daunting (we bought the Orange Glove service so did not have to do this ourselves)--once the hand off from the Socio team to our team was done and we were trained, it was fairly easy and intuitive. Now that we've done it once, we'd likely be able to do our own event builds in the future if we have the time/bandwidth--but truly, it's a fantastic option to be able to have the Socio team perform the buildouts.

Reasons for choosing Webex Events (Formerly Socio)

The experience with requests for demos, the demo itself, the features and general responsiveness/communications from the Socio reps + pricing were best suited for our needs.

Response from Socio

Hey Julie! Thank you for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience from beginning to end. We appreciate all the work you put into your events and we look forward to continuing to work with you.

Replied February 2021

Melon

Company size: 501-1,000 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

September 2022

Webex Events is a powerful for video conferencing platform.

Webex Events offers a great way to communicate with a large audience while engaging with them in the same event. It is an excellent software.

Pros

I love using Webex Events because of its ability to host more than 1000 people in one event. Another thing I love are the in meeting messaging feature and the ability to manage the participants.

Cons

Most of the features I found annoying four years ago when I started using Webex Events have been improved and the software works perfectly.

Response from Cisco

Hi Melon! Thanks for taking the time to write a review. We appreciate your candid feedback! We're happy to hear we've been able to improve our features so that they now work perfectly for you. We are always striving to improve our products and the user experience! Thanks again for taking the time to write a review and please do not hesitate to reach out if you have any questions or need any assistance!

Replied September 2022

Aloysius

Company size: 1,001-5,000 employees

Industry: Utilities

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2022

Lacks features, there are better applications.

It's ok, we can get through the meeting but the features that we were hoping to have didn't work as we thought.

Pros

That you can create breakout sessions through this.

Cons

You can't share audio, sharing changes your font, a lot of bugs and instability in the application.

Response from Cisco

Hi Aloysius! Thanks for taking the time to write a review. We appreciate the honest feedback. We are sorry to hear that the platform has been buggy and unstable for you. We've shared this feedback with our product team to look into. Please do not hesitate to reach out if you need further assistance or have any questions!

Replied May 2022

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