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Ungerboeck event booking calendar
Ungerboeck Software User Reviews
OVERALL RATING
Showing 1 - 5 of 33 reviews
Jennifer
Company size: 51-200 employees
Industry: Events Services
Time used: More than 2 years
Review Source: Capterra
October 2020
Short term pain for long term gain
Very good. I mostly converse with USI staff at the APAC conference. Everyone is pleasant, happy & knowledgable
Pros
Once I had the understanding of how to adapt to my role / our company it was easy to learn I can log in from home or anywhere in the world. It does make completing invoices and schedules very easy
Cons
When we first started the transition to ungerboeck I would have been able to tell you 20 things I didnt like. But now I cant think of anything. If we have an issue our IT god gets in contact with USI and then theres a fix
Reasons for switching to Ungerboeck Software
To streamline our procedures, documents, finances into one program
Kaitlyn
Company size: 201-500 employees
Industry: Events Services
Time used: More than 2 years
Review Source: Capterra
October 2020
Convention Center Scheduling and More
Pros
The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.
Cons
Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.
Reasons for switching to Ungerboeck Software
We were looking for a system that moved quickly and was more agile with what we do.
Leslie
Company size: 1,001-5,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
March 2021
Ungerboeck Software OK
Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.
Pros
Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.
Cons
The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.
Reasons for choosing Ungerboeck Software
Home office proximity to University, individual choosing liked financial pieces
Reasons for switching to Ungerboeck Software
Outdated software that could no longer handle volume of business.
Gina
Company size: 1,001-5,000 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
October 2020
Great software for our business center
It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us.
Pros
This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow. They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time. Software updates have been easy to deploy and mostly seamless.
Cons
It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal.
Reasons for choosing Ungerboeck Software
Customization and the in-depth program, capabilities and extensive support. Gave us the ability to grow the software as our business grew.
Brianna
Company size: 1,001-5,000 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
October 2020
Long Term UB User
My overall experience with Ungerboeck has been great! They are always so great to work with and helpful in realizing new projects and ideas that we may have for our institution. They draw upon expertise across different fields and really strive to enhance the user experience. They truly listen to what their customers want for a product.
Pros
I love how the software allows you the flexibility to tailor your process and workflows in the system to best fit your needs. It is easy to create steps, fields etc. that are needed to accomplish your company goals and improve efficiency across all levels within an organization including sales and marketing, booking and reservations, contracting, reconciling, budgeting, and forecasting.
Cons
What I least like about the software is doing the upgrades. They are necessary but can sometimes be cumbersome to go back through and double check all the functionality is working properly. The good news, is that you can do all of this through the test environment prior to upgrading your production site.
Reasons for choosing Ungerboeck Software
Had better overall functionality.