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Ungerboeck event booking calendar
Ungerboeck Software User Reviews
OVERALL RATING
Showing 1 - 5 of 37 reviews
Brittany
Company size: 51-200 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
July 2022
Ungerboeck Review
Overall, it is a great calendar system that I am very comfortable using
Pros
The breadth of features to help you contract, plan and invoice your event
Cons
Being able to send automated emails/reports would be a great feature
Reasons for choosing Ungerboeck Software
We were familiar with the system, its the best in the business
Reasons for switching to Ungerboeck Software
We had 3 calendar systems we were using and wanted to consolidate
Kaitlyn
Company size: 201-500 employees
Industry: Events Services
Time used: More than 2 years
Review Source: Capterra
October 2020
Convention Center Scheduling and More
Pros
The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.
Cons
Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.
Reasons for switching to Ungerboeck Software
We were looking for a system that moved quickly and was more agile with what we do.
Leslie
Company size: 1,001-5,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
March 2021
Ungerboeck Software OK
Ungerboeck worked fine for our office before we expanded into the non-credit and alternative digital credential realms fully. The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side. Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with. If you have a limited number of offerings or focus in one area, then Ungerboeck would probably be fine, but as you grow and gain more customers, the time spent inputting courses and dealing with issues, is not worth the return on your investment.
Pros
Being able to see a list of sessions each time the software is opened, made the staff's lives easier as they did not have to constantly search for upcoming sessions. Also being able to customize the software so you could only see your sessions or upcoming events allowed us to keep track of our items without possibly clicking around in another staff member's events.
Cons
The software did not allow us to create a website through it or link directly to our website, which meant staff had to spend double the time inputting courses into Ungerboeck and then also using Cascade to input information into our website. Each time an update was needed, the same process had to be followed. Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.
Reasons for choosing Ungerboeck Software
Home office proximity to University, individual choosing liked financial pieces
Reasons for switching to Ungerboeck Software
Outdated software that could no longer handle volume of business.
Heather
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
July 2022
Come a Long Way
I have used Ungerboeck since 2014 and moved up through v19, v20, and now v30. The software has come a long way and I am happy to be part of the Ungerboeck user family.
Pros
I love the ease of access that Ungerboeck has. Most actions are intuitive.
Cons
Some of the guides on the support center need to be updated to reflect new releases, etc. When I need help, I try to use that first before submitting a ticket but it's difficult sometimes when those articles are somewhat outdated.
Reasons for choosing Ungerboeck Software
VenueOps did not offer a way to accept payments within the software at the time we looked at switching.
Jacquie
Company size: 11-50 employees
Industry: Fine Art
Time used: More than 2 years
Review Source: Capterra
October 2020
Ungerboeck
My overall experience with Ungerboeck has been excellent; after using the system for a few years now I cannot imagine working without it. It really has changed how we work (for the better) and even our clients notice a difference with how much faster and easier things are for them as well.
Pros
Before Ungerboeck we were using excel to manage our bookings, contracts, and payments etc; changing to Ungerboeck has put all of this into one seamless system that has allowed us to streamline our processes. We are able to better track our clients, payments, contracts, bookings etc and the integration of all this information into one system saves us time on a daily basis. I enjoy the reporting features of Ungerboeck and how they were able to work with us to customize certain reports and processes for my department.
Cons
Getting the program up and running does take a lot of time and learning the system can be cumbersome, especially if you have never worked on software like this before. Being the administrator can feel like another full time job some days, especially when staff are having issues with the system or major changes need to take place.