--- title: "Momentus Technologies Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Momentus Technologies. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Momentus Technologies is a good fit for you!" source_url: "https://www.softwareadvice.com/registration/ungerboeck-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [Momentus Technologies](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/) / Momentus Technologies Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/) Reviews [Alternatives](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/alternatives/) # Momentus Technologies User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 98 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 48 reviews (49%) - 4 stars: 39 reviews (40%) - 3 stars: 9 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The system helps coordinate catering, security, venue set up and services, and external providers such as AV, exhibition builds, and more in an effective and streamlined manner. - I love the availability of the calendar and then how we can write in all the info we need for the show and follow up afterwards. - From planning events and maintaining venues to making strategic decisions, we rely on the powerful analytics Momentus provides. ### Most mentioned cons - The way the layout is makes it incredibly difficult to see each line, and now they took away the users ability to expand each section/drag the other sections to make them smaller to see all the lines. - User customisation is a problem because I found it difficult to customise certain parts of the system. - It makes it feel like you're being forced to subscribe to a service that you don't want. ## Momentus Technologies customer reviews Showing reviews 1-25 of 98 (page 1). ### Streamlined, Inclusive, and Easy to Use - Overall rating: 5/5 - Reviewer: Spencer I. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ’s much more user-friendly than our previous software, making daily tasks easier to manage. I especially appreciate the inclusion of Jewish holidays in the pre-loaded calendar — a thoughtful and helpful touch. Overall, it’s made our operations smoother and more inclusive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Switching to Momentus Technologies has been a fantastic upgrade for our theatre operations. Compared to the software we previously used, Momentus is significantly more user-friendly. The interface is intuitive, making it easy to navigate and train new staff quickly. Tasks that used to feel cumbersome are now streamlined and efficient. One feature I especially appreciate is the inclusion of pre-loaded holidays — and even more so, the fact that Jewish holidays are thoughtfully included. This attention to detail reflects a level of inclusivity and awareness that makes scheduling and planning much easier for our team. Overall, Momentus Technologies has made a noticeable difference in our workflow, and I highly recommend it to any organization looking for reliable, user-centric event management software. #### Cons Integrating Momentus with other legacy systems or third-party tools might require extra effort or technical support. --- ### Craig loves him some Momentus! - Overall rating: 4/5 - Reviewer: Craig T. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There's the technology side and then the business management side and there's been challenges on both fronts, especially with my company. Pricing for the software has always been difficult to nail down. Beside the total dollar amount, it's always been a bit convoluted as to how you get to the final price. I say run that proposal/invoice through your Marketing Department to see what they think about it! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Am I commenting on the company or a specific piece of software? Maybe I'll touch on both. I'm a fan of the software they make! I can tell that new ownership and leadership is thinking more strategically and long term. Some recent changes have been challenging; however, I like the direction they're going and it's obvious you're investing in the future. I like how customizable Momentus Enterprise is. We've taken advantage of that more than most venues I think. We worked hard to push all financial information though the system which helps us from an event management and event analysis side of things. I the ESC product a lot. Such a big improvement over the old SOP. Lastly, I really like my customer support rep! She helps us a lot and she's always very responsive. #### Cons Formal tech support through the Support Center is hit or miss. Sometimes it's a homerun and very helpful; however, it appears the support team is overwhelmed based on their response time. I've heard this is not the case for the Momentus Elite platform. Equal to or greater than support is the installation and onboarding of new modules and/or updates to the software. We do not look forward to the four incremental upgrades each year like we used to. It seems there's always an issue that creates problems for the end users & local admins. We've been uniquely challenged with the upgrade to Momentus Pay 2. We are now measuring the repair time on that module in "months". My sense is you've got good people working on it but the technology is so complex and integrated with outside companies that getting to final solutions has been an issue. Onboarding new clients to Momentus is a giant challenge and I advise my counterparts to be cautious because I do think it's one of your weak spots. The learning curve with Momentus Enterprise is very long. Much long than your longest onboarding schedule. Onboarding a new client to Enterprise should be thought of in years because that's how long it takes to really get there. I wish things like Crystal Reports and high level Word Merge Documents could a simplified to a point where local admins could figure that out on their own without the need for special training. Getting Momentus to spit out a great looking client facing document has always been a week spot that requires significant time and funds to commission a "Custom Report". In general, today's technology has put massive capabilities into the hands of the average user and Momentus has certainly achieved that with Views & custom fields but we're not there yet with client facing reports (created by the end user). #### Vendor response Craig, thank you for such a detailed review—and for your passion for Momentus! We’re thrilled to hear that the flexibility of Enterprise, the improvements in ESC, and the support you’ve received from your rep have all made a positive difference for your team. It’s also encouraging to hear that the long-term direction of the company and platform is resonating with you. We also really value your candid feedback. You’ve raised important points about onboarding, report creation, and the complexity of upgrades and integrations, especially around Momentus Payments. These are challenges we take seriously, and your perspective helps us understand where we need to focus so the experience is smoother for both admins and end users. Your insights on pricing clarity and client-facing reports are especially helpful—we’ll share these directly with the teams working in those areas. We’re grateful for your partnership, your honesty, and your trust as we evolve Momentus. Thanks again for takin Replied September 2025 --- ### So much to learn! - Overall rating: 3/5 - Reviewer: Kathy N. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have been using it for 10+ years and 20+ by the unit. There is so much more the system could do, that we don't even access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Event Management - use of Activities as an internal communication tool. Ability to track and detail and actions. #### Cons Did not like the upgrade and timing. Noting over time have gotten used to the changes. Still would prefer some changes be made (option to have scripting show below vs. to the side) We don't care for the email function, so still do double entry. #### Vendor response Kathy, thank you for taking the time to share your experience—and for being with us for more than a decade! We’re glad to hear how valuable the event management tools, activity tracking, and internal communication features have been for you and your team. We understand your point about upgrades and timing. Adjusting to new layouts like scripting placement or the email functionality can feel disruptive, and feedback like yours helps us shape improvements. We’ll make sure your input is shared with the product team as they continue refining the interface. Thanks again for sharing your feedback. Replied September 2025 --- ### Great Product, Not a fan of UI changes - Overall rating: 4/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think Momentus provides a great product that helps Event management run efficiently between departments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clean, sleek look, and easy to maneuver format. Customer Support is quick to resolve issues. I think it's a great tool for what it does. #### Cons I really do not enjoy the most recent UI changes. It has expanded most of the features I use making them multiple pages (I.e. activities) or putting it in a place that is more hidden when before it was in your face. I find it less user friendly. Honestly although the new UI is aesthetically pleasing, it really didn't improve anything. #### Vendor response Hi Emily, Thank you for your feedback and for being a longtime user of Momentus. We’re glad to hear you find the platform clean, efficient, and supported by a responsive customer service team—that’s exactly the kind of experience we want for all users. We also hear your concerns about the recent UI changes. While the goal was to modernize and simplify, we understand that moving features or spreading workflows across more pages can feel less intuitive, especially when you rely on those tools daily. Please submit examples of scenarios you're frustrated with using the Product Feedback tool in your resource center so we can best evaluate how to strike the right balance between design and usability, and that feedback goes directly to our product team. We appreciate your honesty and your continued trust in Momentus. We look forward to improving the platform along your side! Replied September 2025 --- ### An essential part of our operations! - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Momentus has become an essential part of our operations. It’s our primary software for event and venue management—a true one-stop shop that brings everything together in a single platform. We’ve successfully tailored the system to fit our workflows and organisational needs. Momentus empowers us to make informed, strategic decisions based on reliable data. For us, it’s more than just software—it’s our single source of truth. The customer support has been excellent. We have regular catch-ups with our Customer Success Manager, our Account Manager is always available when needed, and leaders from the executive team are genuinely open to hearing directly from their customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momentus is our go-to platform for event and venue management. It’s a true one-stop shop—covering event planning, CRM, payments, reporting, and so much more. For us, it’s our single source of truth. From planning events and maintaining venues to making strategic decisions, we rely on the powerful analytics Momentus provides. Quality information in = quality data out! #### Cons A major benefit—and occasional challenge—of Momentus Technologies is its incredible flexibility and customizability. With the right strategy and governance in place, this adaptability becomes a powerful asset, allowing teams to tailor the platform to their exact needs. #### Vendor response Hi Sarah, Thank you for such an outstanding review! We’re thrilled to hear Momentus has become your one-stop shop for event and venue management and a trusted source of truth for your team. It’s great for others to look up to you and know the platform’s flexibility, analytics, and range of features are supporting both daily operations and strategic decision-making. We also appreciate your perspective on customization—while it can require governance, we’re glad it’s become a real strength for your organization. We’ll be sure to share your kind words with our support, success, and account teams, who will be delighted to know their partnership has made a difference. We appreciate you. Thanks again for the review. Replied September 2025 --- ### Pleased with Momentus - Overall rating: 5/5 - Reviewer: Paula D. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good program to work with, easy to understand and use. Has space for all we need to have to put our shows together #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For me, I just look up the shows we have to find out the information we need to know for ticket sales. I find the program easy to work with. I love the availability of the calendar and then how we can write in all the info we need for the show and follow up afterwards. #### Cons Really do not have any issues. I personally would change some of the info to the order in which I use it instead of so many tabs, but its easy. #### Vendor response Paula, thank you for such a positive review! We’re glad to hear that the calendar and show details are making it easy for you to find the information you need for ticket sales and follow-ups. It’s great to know the platform feels straightforward and gives you the space to keep everything organized for your shows. We appreciate your note on the order of information and tabs—those little things can make a difference in day-to-day use, and feedback like yours helps us think about ways to make navigation even smoother. Thanks again for the feedback and review! Replied September 2025 --- ### Great experience - Overall rating: 5/5 - Reviewer: Loredana C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience within the entire platform, easy to find information, easy customization and great customer support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop only for all business needs, great customer support, built up capabilities of creating your own titles within the platform #### Cons Not very user friendly but with practice is becomes easier to access needed information especially for users that don't have accounting background. #### Vendor response Hi there, Thank you for the wonderful review! We’re glad to hear that Momentus has become your one-stop platform for business needs and that the customization options and customer support have been valuable for you and your team. We also appreciate your perspective on usability—especially for users without an accounting background. It’s helpful to know where the learning curve feels steep, and your feedback guides us as we work to make the platform more intuitive for all users. We’re grateful for your partnership and thrilled to know you’ve had a great experience with Momentus. Cheers to you! Replied September 2025 --- ### Average Experience - Overall rating: 3/5 - Reviewer: Danielle C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Momentus was average. The platform provides good generic event management needs, but the navigation is a bit tricky. The system feels outdated and could use a huge "face-lift". #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that Momentus allows the option to upload documents, archiving any important information needed to be seen across teams. It was a great tool for successful event management. #### Cons Momentus user interface is a bit weak. It often posed confusing user needs and was overly complicated in areas. #### Vendor response Hi Danielle, Thank you for sharing your experience. We’re glad to hear that features like document uploads and archiving have been valuable for keeping your team aligned and supporting successful event management. At the same time, we hear your concerns about the interface and navigation. If the system feels confusing or outdated, that’s on us to improve, and your feedback reinforces our focus on making the platform more intuitive and modern. We’re committed to evolving Momentus so it not only meets your event management needs but also feels simpler and smoother to use every day. We appreciate your honesty and the chance to learn from your experience. Replied September 2025 --- ### Toggle Button Suggestion - Overall rating: 4/5 - Reviewer: Miguel R. - Verified reviewer: Yes - Industry: Events Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I believe it is a great value for what it is worth. Especially when it comes to booking questions and customer support, Momentus is the go to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how useful it is. It provides a lot of information for future and current events when customer’s call with inquiries. #### Cons How you have to scroll down to the page in order to get to the day of the month. If only there was a function that you can toggle on and off that when toggled on the website scrolls automatically to the “day” of the month. For instance, if today is the 16th the website would scroll down to the 16th day of the month after logging in. #### Vendor response Hi Miguel, Thank you for the great review and for sharing such a thoughtful suggestion. We’re glad to hear Momentus is your go-to tool for event inquiries and customer support. Your idea for a toggle that scrolls directly to the current day is a smart one. Highly recommend submitting that idea view the Product Feedback tool in your Resource Center. That ensures our product team gets it! Thanks again for the review! Replied September 2025 --- ### Sr. event manager - Overall rating: 1/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OK, you get used to the speed of the software. The changes may make it look pretty, but the functionality is still an issue. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I can't think of anything. I guess one gets used to it and the software. I don’t have much to say about it. #### Cons It has too many clicks to get things done. It takes too much time to get things done. IT is not user-friendly #### Vendor response Stephen, thank you for taking the time to share your honest feedback. We’re sorry to hear that your experience with Momentus hasn’t met your expectations, especially around ease of use and the number of steps it takes to complete tasks. We’d also love the chance to connect with you more directly to learn about the specific workflows that feel cumbersome. Could you submit a support ticket the next time you feel like you're clicking too much to complete a task? Often there are ways to streamline setup or shortcuts that can reduce clicks, and if not, your feedback helps us push harder for changes in the product. Thank you again for being open with us—we truly appreciate it. Replied September 2025 --- ### Come a Long Way - Overall rating: 4/5 - Reviewer: Heather L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I have used Ungerboeck since 2014 and moved up through v19, v20, and now v30. The software has come a long way and I am happy to be part of the Ungerboeck user family. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of access that Ungerboeck has. Most actions are intuitive. #### Cons Some of the guides on the support center need to be updated to reflect new releases, etc. When I need help, I try to use that first before submitting a ticket but it's difficult sometimes when those articles are somewhat outdated. #### Reasons for choosing Momentus Technologies VenueOps did not offer a way to accept payments within the software at the time we looked at switching. --- ### Momentus changes. - Overall rating: 5/5 - Reviewer: Dave L. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a learning curve, but I really like it now that we are used to it, and it is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to combine event functions and work orders and sales Ect. Momentus really streamlines the whole process. #### Cons I wish the Calander of bookings showed info up front like move in days and spaces, and possibly who's event it is. #### Vendor response Dave, thank you for the great review! We’re glad to hear that combining event functions, work orders, and sales in one system has helped streamline your process and make things easier day to day. We also appreciate your feedback on the calendar view. Having key details like move-in days, spaces, and event ownership visible at a glance is a smart suggestion, and we’ll be sure to share it with our product team as we continue to refine the experience. We think you're going to like a couple new items we have on our product roadmap. Have a fantastic day (because why not?). Replied September 2025 --- ### My experience thus far - Overall rating: 5/5 - Reviewer: ernie s. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered As mentioned before, we have been with this company, since it was "eventBookings, then Ungerboeck and now momentus. What has been consistent, has been there overall response time and patience for ensuring a positive experience with the software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Though we have been long time clients of Ungerboeck, then to Momentus, I have appreciated the support we have received this far getting accustomed to the new system. #### Cons The product is still in it's infancy, so looking forward for Momentus to be able to adapt to each client's needs, they are still working out some kinks in order to be able to accomplish that. e.g there are steps that are created for for larger clients, that are embedded into the smaller client's platform, that can't be used, but you still must fill in the box. --- ### Momentus makes it easy! - Overall rating: 5/5 - Reviewer: Blake B. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely positive, very good experience using it. I would recommend this product to everyone that I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how momentus made managing my calander and events with such simplicity. It really made it very easy to do! #### Cons The products are a little tough price wise compared to competitors, however. It is very much worth the cost! --- ### My experience with Priava - Overall rating: 4/5 - Reviewer: Katie P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Basic event software system, very expensive for what it is in comparison to competitors #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy platform to navigate, user friendly userface #### Cons The lack of detail and options with reporting --- ### Great software for our business center - Overall rating: 5/5 - Reviewer: Gina L. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a game-changer for us. Put all our service departments into one resource accessible to all at any time. After having the software for five years, we purchased the advance care plan. This gives us a designated customer service member that has helped us make the most out of the software as we are self-supported and do not rely on additional resources from IT. And we can still make it work! As we change, the software changes with us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is totally customizable. It doesn't matter how small or large your business, there's a way to adapt it to exactly what you need. Plenty of reporting options are built into the software that adapts to give the supporting departments what they need with no additional or different input from the event planners. We are a company with a business center that is used for internal and community events. We have used the software for as little as 2 person meetings to events with well over 1000 people using the same process flow. They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time. Software updates have been easy to deploy and mostly seamless. #### Cons It did take some time and additional resources to implement but that was due to the complexity and building it to our needs. It is not an "out of the box" product - also the beauty of it! Also the individuals users need to change their passwords often (about every 90 days). That seems to be excessive and when running 2 or 3 shifts the timing to get a reset link may not be ideal. #### Reasons for choosing Momentus Technologies Customization and the in-depth program, capabilities and extensive support. Gave us the ability to grow the software as our business grew. --- ### Ungerboeck for the David L. Lawrence Convention Center - Overall rating: 5/5 - Reviewer: Kelli D. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Ungerboeck since the late 90's and have used it both on the Destination Management and Venue Management side of the business. I find it the software to be the "Cadillac" of venue management software. I have actually said that I could manage my household on Ungerboeck. Not only is the product superior but the service and support are top notch! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since moving to a web based program, the ease of access is what is most important to me and my team. We have real time access so we are able to speak to our customers and provide solid information at the very beginning of the sales cycle. When on the show floor selling to our prospective clients, we are able to get several steps ahead, leaving less to follow up on, after our show. This affords us more time, which results in more revenue. It is a very user friendly product and has many characteristics and habits of windows. I find when I am training new users they automatically try certain commands due to the intuitiveness of the software. #### Cons As with any software, the different versions and modules make it frustrating when I am working with another facility and I find that they are able to do something within the software that I am not and vice versa. I also feel that there is a better way to "package" or "bundle" the pricing for venues that expand their user base and product usage down the line. --- ### A great product for everyday venue management use - Overall rating: 5/5 - Reviewer: Zachary M. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service from the folks behind VenueOps has been second to none; they're very friendly, willing to listen and actively work to make things better for their clients. I have been fortunate enough to attend their annual conference twice, and I believe they have a positive spirit within their ranks that helps them achieve the goals of their clientele at an extremely high level. And even if they don't, you're still going to appreciate their effort and their hospitality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VenueOps is very user friendly. It is easy to navigate and quickly ascertain what you need to do in order to achieve a certain result. The software has a better flow than its predecessor, and, from a Sales Department position within my venue, I can say that VenueOps works extremely well, serving our day-to-day needs. #### Cons VenueOps does seem to not function as smoothly as desired for the Events and Operations side of our venue, and some of the way the finance portion is designed is bit troublesome and has given some in our venue a bit of grief. I think the potential is there, and I fully expect Event Booking to improve upon these features, but for now there are some faults within those corners of the program. #### Reasons for switching to Momentus Technologies It was directed by our upper management, but after having an opportunity to test out the software in a "sandbox", I found it a great improvement over Event Booking Classic and was a vocal supporter for the switch. --- ### Great Software - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think the ease of using Venue Ops more than just for booking has been really great! #### Cons I would love to see an app made for the software. #### Vendor response Hi Michael! We're so glad to hear you've been enjoying VenueOps! While we don't have a dedicated VenueOps "app" to download from the app store, VenueOps is very mobile-friendly! Just type the same URL you always use (login.venueops.com) in your phone's internet browser. In fact, we recently had a webinar about using VenueOps on mobile! You can find the recorded webinar link here: https://help.venueops.com/article/1341-using-venueops-on-your-phone Or if you'd prefer an article, check out this link from our Knowledge Base! https://help.venueops.com/article/399-using-the-mobile-calendar To quickly access VenueOps via an icon on your phone (like an app), there are instructions for both Android and iPhones to do so here: https://help.venueops.com/article/397-creating-a-home-screen-icon We hope this might be helpful, and we'd love to hear from you if you have any questions! You can reach us at success@eventbooking.com or (+1) 865.966.4900. Sincerely, The EB Team Replied May 2020 --- ### Big Fan! - Overall rating: 4/5 - Reviewer: Hali C. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with VenueOps so far has been great! The rep has been beyond helpful with everything we've needed since we started diving into using it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is so easy to use. I was given the task of becoming the VenueOps expert when I started, and it was so easy to learn and figure out. I love the calendar. It has helped keep all of our events organized both on the planning end and keeping the rest of our full time staff informed of events that are confirmed and if there are holds. I also find the operations daily view very helpful to get information out to specific departments so that they are aware of what needs to get done for an event. As for the planning side, I find the detailing process fairly simple and helpful for creating event orders. #### Cons I don't really like how everything has to be tied to a quantity and if you make it "no quantity required" that it can't be added to an invoice with a price. Or if it can, I have not been able to figure that out. --- ### VenueOps - More positive than negative - Overall rating: 4/5 - Reviewer: Courtney C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ease of using the software has been very beneficial for our company. Every staff member is expected to use it, and it has been easy for them to learn how to do so. I also enjoy how much is possible to do with the system. There are lots of ways you can customize it to your needs and options to do things in multiple ways. We have been able to show each department how to use VenueOps to find just what they want to see instead of seeing all the departments information. They can just get what is pertinent to them and thus far this has gotten a lot of positive feedback. #### Cons It has been very difficult to get everything up and running for our company. We have 15+ departments using the software and each in a different capacity. After being live in the system for almost 6 months, we haven't made a ton of progress yet. There are some departments functioning at only about 10% and others at almost 95%. It has been hard to keep the departments on board when they are still waiting for their piece to be ready. --- ### Ungerboeck Review - Overall rating: 4/5 - Reviewer: Daniel E. - Verified reviewer: Yes - Industry: Events Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been very positive. Ungerboeck has revolutionized how we deliver events; significantly improved our efficiency and helped us better analyze our information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We undertook a self implementation of the USI software; the System administrator was fantastic in helping us achieve our desired outcomes and working through our desired (and some undesired) workflows; this significantly improved our end result. The software is easy to use and makes sense for the delivery of catering and events; managing our complex booking processes and providing a source of truth of our event information. #### Cons The software is expensive; not necessarily overpriced but everything costs. The online functionality remains quite limited given how important this is in the current environment. #### Reasons for switching to Momentus Technologies Existing system was outdated and lacked functionality --- ### Ungerboeck review - Overall rating: 4/5 - Reviewer: jim s. - Verified reviewer: Yes - Industry: Events Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is good, but there is always room for improvement. I think that most people do not get full use out of the system, as it's not easy for the average person. It's not as intuitive as it should be. I suggested a condensed version at one of the conferences. I.E., "Ungerboeck for Dummies", a more simplistic version. They'd do very well, as most people are overwhelmed by the overall system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is nice to have access online 24/7 and have key information available at your fingertips, when you need it. Accessibility, is important. #### Cons expensive sessions and customization, is costly. #### Reasons for choosing Momentus Technologies I did not choose it. The convention bureau did. --- ### Versatile ERP system - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using the system since 2013 and have been happy with it. The pace of innovation, particularly since their new [SENSITIVE CONTENT HIDDEN] took over, has been rapid! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ungerboeck is an organization who makes one product, the one that bears their name. That's evident in the seemingly endless customizability. #### Cons The degree to which the system can be customized is also a weakness as that can quickly create too many choices for users. #### Reasons for switching to Momentus Technologies We'd exceeded the capabilities of the system. --- ### Sales Pennsylvania Convention Center - Overall rating: 5/5 - Reviewer: RUSSELL K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have attended many of the USI User meetings (UNITE) and really feel that USI listens to the users to make the product bigger and better. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the connectivity and how it flows to all departments. #### Cons Since VS 20 and above some of the booking procedures are a little cumbersome ## More reviews [Next reviews](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/reviews/?page=2) --- Momentus Technologies Reviews, Pros and Cons - 2026 Software Advice