--- title: "Momentus Technologies Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Momentus Technologies. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Momentus Technologies is a good fit for you!" source_url: "https://www.softwareadvice.com/registration/ungerboeck-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Event Marketing Software](https://www.softwareadvice.com/event-marketing/) / [Momentus Technologies](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/) / Momentus Technologies Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/) Reviews [Alternatives](https://www.softwareadvice.com/venue-management/momentus-technologies-profile/alternatives/) # Momentus Technologies User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 98 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 48 reviews (49%) - 4 stars: 39 reviews (40%) - 3 stars: 9 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The system helps coordinate catering, security, venue set up and services, and external providers such as AV, exhibition builds, and more in an effective and streamlined manner. - it works very well as a venue management tool, taking the team from initial sale of space through to the event logistics and to settlement. - Momentus Technology allows data insights, event management improvements, and customer service that is hands on and very helpful. ### Most mentioned cons - The way the layout is makes it incredibly difficult to see each line, and now they took away the users ability to expand each section/drag the other sections to make them smaller to see all the lines. - User customisation is a problem because I found it difficult to customise certain parts of the system. - Document management is clunky, too many steps, no direct open/save path. ## Momentus Technologies customer reviews Showing reviews 1-25 of 98 (page 1). ### Streamlined, Inclusive, and Easy to Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ’s much more user-friendly than our previous software, making daily tasks easier to manage. I especially appreciate the inclusion of Jewish holidays in the pre-loaded calendar — a thoughtful and helpful touch. Overall, it’s made our operations smoother and more inclusive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Switching to Momentus Technologies has been a fantastic upgrade for our theatre operations. Compared to the software we previously used, Momentus is significantly more user-friendly. The interface is intuitive, making it easy to navigate and train new staff quickly. Tasks that used to feel cumbersome are now streamlined and efficient. One feature I especially appreciate is the inclusion of pre-loaded holidays — and even more so, the fact that Jewish holidays are thoughtfully included. This attention to detail reflects a level of inclusivity and awareness that makes scheduling and planning much easier for our team. Overall, Momentus Technologies has made a noticeable difference in our workflow, and I highly recommend it to any organization looking for reliable, user-centric event management software. #### Cons Integrating Momentus with other legacy systems or third-party tools might require extra effort or technical support. --- ### Great Product, Not a fan of UI changes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think Momentus provides a great product that helps Event management run efficiently between departments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clean, sleek look, and easy to maneuver format. Customer Support is quick to resolve issues. I think it's a great tool for what it does. #### Cons I really do not enjoy the most recent UI changes. It has expanded most of the features I use making them multiple pages (I.e. activities) or putting it in a place that is more hidden when before it was in your face. I find it less user friendly. Honestly although the new UI is aesthetically pleasing, it really didn't improve anything. #### Vendor response Hi Emily, Thank you for your feedback and for being a longtime user of Momentus. We’re glad to hear you find the platform clean, efficient, and supported by a responsive customer service team—that’s exactly the kind of experience we want for all users. We also hear your concerns about the recent UI changes. While the goal was to modernize and simplify, we understand that moving features or spreading workflows across more pages can feel less intuitive, especially when you rely on those tools daily. Please submit examples of scenarios you're frustrated with using the Product Feedback tool in your resource center so we can best evaluate how to strike the right balance between design and usability, and that feedback goes directly to our product team. We appreciate your honesty and your continued trust in Momentus. We look forward to improving the platform along your side! Replied September 2025 --- ### So much to learn! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have been using it for 10+ years and 20+ by the unit. There is so much more the system could do, that we don't even access. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Event Management - use of Activities as an internal communication tool. Ability to track and detail and actions. #### Cons Did not like the upgrade and timing. Noting over time have gotten used to the changes. Still would prefer some changes be made (option to have scripting show below vs. to the side) We don't care for the email function, so still do double entry. #### Vendor response Kathy, thank you for taking the time to share your experience—and for being with us for more than a decade! We’re glad to hear how valuable the event management tools, activity tracking, and internal communication features have been for you and your team. We understand your point about upgrades and timing. Adjusting to new layouts like scripting placement or the email functionality can feel disruptive, and feedback like yours helps us shape improvements. We’ll make sure your input is shared with the product team as they continue refining the interface. Thanks again for sharing your feedback. Replied September 2025 --- ### An essential part of our operations! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Momentus has become an essential part of our operations. It’s our primary software for event and venue management—a true one-stop shop that brings everything together in a single platform. We’ve successfully tailored the system to fit our workflows and organisational needs. Momentus empowers us to make informed, strategic decisions based on reliable data. For us, it’s more than just software—it’s our single source of truth. The customer support has been excellent. We have regular catch-ups with our Customer Success Manager, our Account Manager is always available when needed, and leaders from the executive team are genuinely open to hearing directly from their customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Momentus is our go-to platform for event and venue management. It’s a true one-stop shop—covering event planning, CRM, payments, reporting, and so much more. For us, it’s our single source of truth. From planning events and maintaining venues to making strategic decisions, we rely on the powerful analytics Momentus provides. Quality information in = quality data out! #### Cons A major benefit—and occasional challenge—of Momentus Technologies is its incredible flexibility and customizability. With the right strategy and governance in place, this adaptability becomes a powerful asset, allowing teams to tailor the platform to their exact needs. #### Vendor response Hi Sarah, Thank you for such an outstanding review! We’re thrilled to hear Momentus has become your one-stop shop for event and venue management and a trusted source of truth for your team. It’s great for others to look up to you and know the platform’s flexibility, analytics, and range of features are supporting both daily operations and strategic decision-making. We also appreciate your perspective on customization—while it can require governance, we’re glad it’s become a real strength for your organization. We’ll be sure to share your kind words with our support, success, and account teams, who will be delighted to know their partnership has made a difference. We appreciate you. Thanks again for the review. Replied September 2025 --- ### Great experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience within the entire platform, easy to find information, easy customization and great customer support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop only for all business needs, great customer support, built up capabilities of creating your own titles within the platform #### Cons Not very user friendly but with practice is becomes easier to access needed information especially for users that don't have accounting background. #### Vendor response Hi there, Thank you for the wonderful review! We’re glad to hear that Momentus has become your one-stop platform for business needs and that the customization options and customer support have been valuable for you and your team. We also appreciate your perspective on usability—especially for users without an accounting background. It’s helpful to know where the learning curve feels steep, and your feedback guides us as we work to make the platform more intuitive for all users. We’re grateful for your partnership and thrilled to know you’ve had a great experience with Momentus. Cheers to you! Replied September 2025 --- ### Pleased with Momentus - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good program to work with, easy to understand and use. Has space for all we need to have to put our shows together #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For me, I just look up the shows we have to find out the information we need to know for ticket sales. I find the program easy to work with. I love the availability of the calendar and then how we can write in all the info we need for the show and follow up afterwards. #### Cons Really do not have any issues. I personally would change some of the info to the order in which I use it instead of so many tabs, but its easy. #### Vendor response Paula, thank you for such a positive review! We’re glad to hear that the calendar and show details are making it easy for you to find the information you need for ticket sales and follow-ups. It’s great to know the platform feels straightforward and gives you the space to keep everything organized for your shows. We appreciate your note on the order of information and tabs—those little things can make a difference in day-to-day use, and feedback like yours helps us think about ways to make navigation even smoother. Thanks again for the feedback and review! Replied September 2025 --- ### Average Experience - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Momentus was average. The platform provides good generic event management needs, but the navigation is a bit tricky. The system feels outdated and could use a huge "face-lift". #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that Momentus allows the option to upload documents, archiving any important information needed to be seen across teams. It was a great tool for successful event management. #### Cons Momentus user interface is a bit weak. It often posed confusing user needs and was overly complicated in areas. #### Vendor response Hi Danielle, Thank you for sharing your experience. We’re glad to hear that features like document uploads and archiving have been valuable for keeping your team aligned and supporting successful event management. At the same time, we hear your concerns about the interface and navigation. If the system feels confusing or outdated, that’s on us to improve, and your feedback reinforces our focus on making the platform more intuitive and modern. We’re committed to evolving Momentus so it not only meets your event management needs but also feels simpler and smoother to use every day. We appreciate your honesty and the chance to learn from your experience. Replied September 2025 --- ### Toggle Button Suggestion - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I believe it is a great value for what it is worth. Especially when it comes to booking questions and customer support, Momentus is the go to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how useful it is. It provides a lot of information for future and current events when customer’s call with inquiries. #### Cons How you have to scroll down to the page in order to get to the day of the month. If only there was a function that you can toggle on and off that when toggled on the website scrolls automatically to the “day” of the month. For instance, if today is the 16th the website would scroll down to the 16th day of the month after logging in. #### Vendor response Hi Miguel, Thank you for the great review and for sharing such a thoughtful suggestion. We’re glad to hear Momentus is your go-to tool for event inquiries and customer support. Your idea for a toggle that scrolls directly to the current day is a smart one. Highly recommend submitting that idea view the Product Feedback tool in your Resource Center. That ensures our product team gets it! Thanks again for the review! Replied September 2025 --- ### Sr. event manager - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OK, you get used to the speed of the software. The changes may make it look pretty, but the functionality is still an issue. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I can't think of anything. I guess one gets used to it and the software. I don’t have much to say about it. #### Cons It has too many clicks to get things done. It takes too much time to get things done. IT is not user-friendly #### Vendor response Stephen, thank you for taking the time to share your honest feedback. We’re sorry to hear that your experience with Momentus hasn’t met your expectations, especially around ease of use and the number of steps it takes to complete tasks. We’d also love the chance to connect with you more directly to learn about the specific workflows that feel cumbersome. Could you submit a support ticket the next time you feel like you're clicking too much to complete a task? Often there are ways to streamline setup or shortcuts that can reduce clicks, and if not, your feedback helps us push harder for changes in the product. Thank you again for being open with us—we truly appreciate it. Replied September 2025 --- ### Exceptional and Handy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connivence of the Software and how you can manage so many things within your company needs, its a all in one on this software. #### Cons Can not use a back button to go to previous page as before the update. When you use the back it takes you back to the beginning of your set home page. #### Vendor response Alexis, thank you for your kind words! We’re glad to hear that the convenience of having so much functionality in one place is making a difference for your team. That “all-in-one” experience is exactly what we aim to deliver. We appreciate your feedback about the back button behavior since the update. Navigation matters in day-to-day use, and would love it if you would submit Product Feedback or a support ticket for this experience if you haven't already, so we can improve it for you and others. Thanks again for the review! Replied September 2025 --- ### Ungerboeck Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a great calendar system that I am very comfortable using #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The breadth of features to help you contract, plan and invoice your event #### Cons Being able to send automated emails/reports would be a great feature --- ### Come a Long Way - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I have used Ungerboeck since 2014 and moved up through v19, v20, and now v30. The software has come a long way and I am happy to be part of the Ungerboeck user family. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of access that Ungerboeck has. Most actions are intuitive. #### Cons Some of the guides on the support center need to be updated to reflect new releases, etc. When I need help, I try to use that first before submitting a ticket but it's difficult sometimes when those articles are somewhat outdated. --- ### Momentus Technology Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I believe this is a great software to use for event planning. It is easy, but there are several technical issues that should be addressed and situated in order to make things easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Momentus Technology allows data insights, event management improvements, and customer service that is hands on and very helpful. #### Cons There are several issues pertaining to technology which prevents users from getting the most out of the software. Problems exhibited are disconnections, adjustments to headbands must be fixed, and I sometimes find myself using too many spreadsheets. --- ### Excellent software for any type of event - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The software is very practical and easy to use, it offers great support and customer service, overall I am very satisfied with the platform and recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works for any type of event, the software has a fully customizable tool allowing us to adapt it according to our needs. #### Cons Like any other platform, Momenus Technologies has its advantages and disadvantages. It is not allowed on all the devices I use and it needs to improve the issue of sending reports. --- ### Comprehensive but complex. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: a free trial · weekly - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I would say there are limitations in customisation. It needs improvements regarding that and also upgrades. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I liked how I was able to customise reports and tailor the platform according to my needs. Its flexibility makes it easier to create memorable memories. #### Cons User customisation is a problem because I found it difficult to customise certain parts of the system. Some areas do not connect seamlessly . --- ### My excitement for Momentus (formerly Ungerboeck) 101 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is two-fold. I was a user of the software for many years starting back in 2010 at another convention center. Once I arrived in DC, I was an advocate for this system. Once we got the system, serving on the team to implement it, was very rewarding. Currently, as the Systems Analyst in our Technology Department, I work with a wonderful team of staff at Momentus Technologies to continue pushing the system forward to maximizing our efforts to create the best user experience for our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Momentus Technologies is its flexibility. I think the system offers users the ability to create customizable fields and views to provide a good user experience. Momentus Technologies is a robust system, so having the ability to break the system down into sizable and usable chunks is an excellent way for individuals to learn the system quickly. #### Cons I believe the greatest asset to Momentus Technologies (formerly Ungerboeck) is also one of its greatest weaknesses. This is what I like least about the system. As a former user, now the Systems Analyst, it is very difficult to explain why some parts of the system is not customizable when it makes sense that these areas should connect. Maximizing the user experience sometimes becomes difficult because of those limitations. #### Vendor response Thank you for your wonderful feedback! We're thrilled to hear that you appreciate our system's flexibility and customizable features. We're committed to continuously improving and providing a user-friendly experience. Thank you for choosing Momentus Technologies! Replied December 2023 --- ### Not ideal for sales - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely positive based on customer service and very basic calendar use. I wish there was a more intensive up-front training session, instead of piece-meal webinars I have to take over time (many of which I don't think were there when I started). I get the sense that I'm part of a start-up project -- a good one, but growing pains for us as a user. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces). #### Cons The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies to this system. So for this reason, I end up using the calendar feature of this system only. Also, one of the biggest weaknesses is that there are features I didn't know about, and have learned about in webinars, and have to ask to have them turned on for me, and for each individual user. Because there is no extra fee for these features, I think it would be better just to activate them automatically and provide a link to explain their functionality. I understand it is based on the user. I'm a secondary administrator...perhaps some of this information is given to the main administrator, but does not trickle down to me...and thus we're missing opportunities. #### Vendor response Hi Megan! Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be an intuitive platform! Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case recently! Sincerely, The EventBooking Team Replied May 2020 --- ### A great product for everyday venue management use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service from the folks behind VenueOps has been second to none; they're very friendly, willing to listen and actively work to make things better for their clients. I have been fortunate enough to attend their annual conference twice, and I believe they have a positive spirit within their ranks that helps them achieve the goals of their clientele at an extremely high level. And even if they don't, you're still going to appreciate their effort and their hospitality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros VenueOps is very user friendly. It is easy to navigate and quickly ascertain what you need to do in order to achieve a certain result. The software has a better flow than its predecessor, and, from a Sales Department position within my venue, I can say that VenueOps works extremely well, serving our day-to-day needs. #### Cons VenueOps does seem to not function as smoothly as desired for the Events and Operations side of our venue, and some of the way the finance portion is designed is bit troublesome and has given some in our venue a bit of grief. I think the potential is there, and I fully expect Event Booking to improve upon these features, but for now there are some faults within those corners of the program. --- ### Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think the ease of using Venue Ops more than just for booking has been really great! #### Cons I would love to see an app made for the software. #### Vendor response Hi Michael! We're so glad to hear you've been enjoying VenueOps! While we don't have a dedicated VenueOps "app" to download from the app store, VenueOps is very mobile-friendly! Just type the same URL you always use (login.venueops.com) in your phone's internet browser. In fact, we recently had a webinar about using VenueOps on mobile! You can find the recorded webinar link here: https://help.venueops.com/article/1341-using-venueops-on-your-phone Or if you'd prefer an article, check out this link from our Knowledge Base! https://help.venueops.com/article/399-using-the-mobile-calendar To quickly access VenueOps via an icon on your phone (like an app), there are instructions for both Android and iPhones to do so here: https://help.venueops.com/article/397-creating-a-home-screen-icon We hope this might be helpful, and we'd love to hear from you if you have any questions! You can reach us at success@eventbooking.com or (+1) 865.966.4900. Sincerely, The EB Team Replied May 2020 --- ### Big Fan! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with VenueOps so far has been great! The rep has been beyond helpful with everything we've needed since we started diving into using it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is so easy to use. I was given the task of becoming the VenueOps expert when I started, and it was so easy to learn and figure out. I love the calendar. It has helped keep all of our events organized both on the planning end and keeping the rest of our full time staff informed of events that are confirmed and if there are holds. I also find the operations daily view very helpful to get information out to specific departments so that they are aware of what needs to get done for an event. As for the planning side, I find the detailing process fairly simple and helpful for creating event orders. #### Cons I don't really like how everything has to be tied to a quantity and if you make it "no quantity required" that it can't be added to an invoice with a price. Or if it can, I have not been able to figure that out. --- ### VenueOps - More positive than negative - Overall rating: 4/5 - Reviewer: Courtney C. - Industry: Hospitality - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ease of using the software has been very beneficial for our company. Every staff member is expected to use it, and it has been easy for them to learn how to do so. I also enjoy how much is possible to do with the system. There are lots of ways you can customize it to your needs and options to do things in multiple ways. We have been able to show each department how to use VenueOps to find just what they want to see instead of seeing all the departments information. They can just get what is pertinent to them and thus far this has gotten a lot of positive feedback. #### Cons It has been very difficult to get everything up and running for our company. We have 15+ departments using the software and each in a different capacity. After being live in the system for almost 6 months, we haven't made a ton of progress yet. There are some departments functioning at only about 10% and others at almost 95%. It has been hard to keep the departments on board when they are still waiting for their piece to be ready. --- ### Ungerboeck Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been very positive. Ungerboeck has revolutionized how we deliver events; significantly improved our efficiency and helped us better analyze our information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We undertook a self implementation of the USI software; the System administrator was fantastic in helping us achieve our desired outcomes and working through our desired (and some undesired) workflows; this significantly improved our end result. The software is easy to use and makes sense for the delivery of catering and events; managing our complex booking processes and providing a source of truth of our event information. #### Cons The software is expensive; not necessarily overpriced but everything costs. The online functionality remains quite limited given how important this is in the current environment. --- ### Ungerboeck review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is good, but there is always room for improvement. I think that most people do not get full use out of the system, as it's not easy for the average person. It's not as intuitive as it should be. I suggested a condensed version at one of the conferences. I.E., "Ungerboeck for Dummies", a more simplistic version. They'd do very well, as most people are overwhelmed by the overall system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is nice to have access online 24/7 and have key information available at your fingertips, when you need it. Accessibility, is important. #### Cons expensive sessions and customization, is costly. --- ### Versatile ERP system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Performing Arts - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using the system since 2013 and have been happy with it. The pace of innovation, particularly since their new [SENSITIVE CONTENT HIDDEN] took over, has been rapid! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ungerboeck is an organization who makes one product, the one that bears their name. That's evident in the seemingly endless customizability. #### Cons The degree to which the system can be customized is also a weakness as that can quickly create too many choices for users. --- ### Sales Pennsylvania Convention Center - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have attended many of the USI User meetings (UNITE) and really feel that USI listens to the users to make the product bigger and better. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the connectivity and how it flows to all departments. #### Cons Since VS 20 and above some of the booking procedures are a little cumbersome ---