Web.com
About Web.com
Web.com Pricing
DIY Websites - Starts as low as $1.95 for first month Cyber Security - $4.99 monthly or $49.90 annually Custom eCommerce Website - Price varies based on options selected Full Service SEO - Price varies based on options selected
Starting price:
$1.95 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Web.com
1 - 5 of 128 Reviews
John M.
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great Support Staff
Ecomdash is helping me improve my business by allowing me to manage multiple sites from a single interface.
PROSThe software takes time to learn and understand. The best part is the support you get from the support team. They respond quickly, the schedule a call feature is really nice, and everyone of the support staff I have dealt with have been very helpful and supportive.
CONSThe system takes time to learn and it could use a few more features; however, by and large it works very well.
Peter
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Love it!
Wonderful
PROSSyncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!
CONSNothing really, im not computer savvy and I been able to get it all going with some halp from support!
Reason for choosing Web.com
I drove both, I couldn't justify the extra cost of others.
Vendor Response
Hi Peter, Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience. We look forward to helping you continue to grow your ecommerce business. Thanks again, Ecomdash
Replied December 2020
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2020
Packed with Features / But Buggy and Painfully Slow
The platform has a rich functionality set. Unfortunately, due to the open support tickets, we haven't been able to use the platform successfully yet - even after paying for the onboarding support package.
PROSEcomdash is packed with features. I tested a number of other competitors and Ecomdash significantly more features and functionality. When I spoke to other competitors, I had a lot of "No's" when I asked whether their platforms could perform certain actions. With Ecomdash it was "yes" after "yes". Liberating!
CONSThe software is very buggy with errors that need support tickets to fix. I have 3 errors so far as a new user, which means that I haven't been able to successfully use the platform at all. I even paid for the additional onboarding support package. But that mainly became a discussion about the errors that needed to be fixed. The platform is also painfully slow. After pressing any action button, there is a terribly long dwell time before the action is accepted and completed. Most of the paid onboarding call was taken up by waiting for the system to load and actions to be correctly saved.
Reason for choosing Web.com
Skubana and ChannelAdvisor are great platforms. But too expensive for us as they start at $1,000 per month. And go up. We trialled the other platforms and they didn't have many of the features that we needed: building kits/bundles, automatic geo-location routing, managing multiple Shopify locations. Ecomdash was the only platform that provided the functionality at the price tier that we needed.
Reasons for switching to Web.com
We switched our 3PL to a service that doesn't accept Orderhive. Orderhive has worked very well for us and we have been very happy with it. But they don't support this particular 3PL.
Vendor Response
Dear Michael, Thanks for sharing your feedback. We're sorry to hear you're having issues with bugs and slowness. We really appreciate you bringing these issues to our attention. As you know we have a ton of features and really strive to make it easy for retailers like yourself to run their business. We're happy that we have everything you need, we just need to make sure everything works effectively for you. Someone from our team will be contacting you shortly to learn more about the bugs and the slowness you're experiencing. We'd love to make things right if you give us another chance. Thanks, Ecomdash
Replied June 2020
Nicolas
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Verygood for inventory management!
Main problem solved is amazon limitation to link different ASIN to same SKU...
PROSIntegration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!)
CONSSupport doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-)
Reasons for switching to Web.com
Sellbrite was unable to connect to my woocommerce stores even after 3 weeks of asking for support...
Vendor Response
Hi Nicolas, Thanks so much for your positive feedback! It's great to hear that we've been able to help solve an issue for your business. I'm happy to pass your feedback along to our team. We look forward to helping you grow your ecommerce business.
Replied July 2021
Stuart
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Great Program with Definite Limitations
First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings. The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches. Documentation is thorough and well-written. If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range. If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it! Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD. Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details. I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions. We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.
PROSSee above
CONSSee above