We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future.

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

While IR Collaborate is monitoring and reporting on our telephony environment - we are able to focus on building and running the telephony environments. The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool. Through deep insights into the telephony protocols and call quality data, our engineers are able to better understand how the telephony environment is used by our transport and contact center systems.

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to". Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR.

Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue.

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool.

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.

Overall, we have been very happy to have IR Collaborate. The biggest win has been the ability to easily troubleshoot issues related to QOS issues.

We use IR Collaborate to monitoring our Avaya phone system. We have been using the product since 2012 and rely on this system to monitor of our systems to report issues via email. It does this really well. The tools to troubleshoot quality issues are extremely helpful in identifying specifically where issues are happening. Seeing Avaya specific information like firmware information is also extremely helpful for upgrades.

The product is a bit complicated to use at first but after the first few months it's pretty easy to navigate and find what you are looking for. Customizing and building new displays was difficult at first and requires a bit of planning and understanding of how the system works in order to successfully create these.

The platform just runs...we do not see any down time or issues with the software. Once it is setup, we feel very comfortable that we will get alerts on any issues it is monitoring.

There is so much this product CAN do and monitor. While we use it for a few select items, the interface in setting up some components can be difficult(CDR). Our account team has always been very helpful in guiding us through these configurations.

Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use.

GUI is outdated. It does not have feature to change thresholds in one go, you have to edit them one by one. On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file. I am used to of Linux so hoping its Linux version as well as it is easy for me to use.

Excellent - good product - reliable and excellent support from Tech and commercial IR leads wehen issues encountered

Easily customisable for delivering Customer appropriate content and displays.

Minor issue with performance(refresh speeds) for some end users

Overall experience was good, although we didn't had that much use due to the pandemic.

Call overview, easy to spot issue within a call, easy to report call quality. Easy to monitor UC environment (VG, SBC, CUCM, Unity, SIP trunks, ISDN lines, PRI, etc.)

No that easy to check calls per days. Missing easy to use dashboard.

Flexibility to use Display, Database and Thresholds.

The WebUI is still slow. Integration with ticketing tool, can't received information to updating the Alerts.

I like the ability to configure alerts as well as troubleshoot the reported issues.

I do not have anything that I would consider bad about this product.

The open capability and flexibility to adapt on custom requirements

A much deeper integration with last Avaya Aura version 8 SIP solutions.