ISL Light is easy to implement and integrate into our website and daily business tasks.

We are proud that the best solution for remote access is done from Slovenian software company ISL. Great work and keep going on.

It is the perfect tool to establish a remote connection with users and prospects.

The main features are good for connections with clients and the session maintain stable.

Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.

I like the ease of use, the client can easy join the session and allow the operator to take over.

We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account.

The whole instalation was super qiuck and easy, the support system was really responsive and kind. Everything worked good and our daily tasks were not interrupted.

I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom.

Using the software on a Apple device is a pain.

Easy and great remote support solution , secure and stable for our remote connection needs.

Can be Self-Hosted, then very good price-performance ratio for my needs, Mobile Apps.

We have problems with some client computers, which doesn't connect. Screen is blank specialy tablet, mac.

I got a bit confused about how to make the unattended-access feature work, but I'll get back to that.

Very helpful customer service people. I wish I remembered the name of the first guy I spoke with.

Sometimes the keyboard gets messed up while taking over the screen.

Has proven very stable and reliable, both from an admin and user perspective. Requires very little maintenance, and also works every time we try to use it.

Lightweight executable, can be used in all platforms. User management interface very effective.

Launching the software by clients is difficult; it just stops when the money runs out usually when i am on the client system and i dont know until i find the email warning me.

Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

User friendly, great customer service, stable server updates.

Ease of use, easy to manage and deploy, being able to respond to any situation on any device to any device in a timely manner is awesome.

Finally, after comparing existing solutions (also from price perspective) we started with ISL Light. Since then we experience a good and stable solution, which is regularly updated and maintained.

Great Remote Support Tool with Excellent Support.

We use ISL for many years now and stiil find it the best tool on the marked. It works verry good and is not expensive.

Occasional trouble with admin rights on domain-based user login PCs.

We like Always on option. Good licensing model for us.

When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer.

I am very happy and satisfied about the choise, it has really helped me in my everyday work.

The ability to monitor, deploy and manage macs in an easy way, realy easy  to use, very reliable, good community.

I have used Jamf tools for the computer as well, and they all work great, support is always helpful and easy to reach when need help.

Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business.

Jamf Pro allows me to easily and seamlessly empower my teachers to be masters of their classroom -- employing the appropriate restrictions and management tools when they feel necessary.

Jamf Pro is the ideal solution to manage all the devices needing to go home to students in our school district. All students need an easy to use and reliable experience.

JAMF is excellent software - with a not-so-excellent price.

Prior to beginning use of Jamf, I managed our student iPads via Apple Configurator. The process was painstaking, frustrating, time consuming and often, unsuccessful requiring many calls to Apple Help.

Easy Mac management solution with a big and good support community. Zero Touch Deployment is clearly the best feature.

The integration of an MDM soultion with Jamf for Apple devices is incredible and works flawlessly.

Great way to allow users to have some control of their desktop and ensure they comply with corporate standards.

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

The self service options are wonderful and have allowed us to steer our users toward a self-service first mentality which not only saves us time, but helps them help themselves.

Configuration profiles are a mess, but it’s being worked on.

Extremely please with the product, the features, the support and the cost. I would definitely recommend to anyone who was planning to invest in a Mac management tool.

Ease of use and support. The company culture is amazing.

Tech Support was pretty responsive in resolving an issue we had with user-enrolled devices.

Jamf customer support has been great from the initial install, transition to cloud, upgrades and general support questions.

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level.

Apparently the problem has been addressed in the next release.

This is understandable, but we don't receive a followup on when to update. This is more of an annoyance than a con.

Support is amazing and always helpful, They guided us on call, chat and even on remote sessions as well which is exceptional service.

Works in the background, and improves peace of mind for businesses that have remote assets such as laptops.

With Jamf Pro, most all of those problems go away and you have a simple to use, streamlined process to manage all of your Apple devices.

They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Great for managing Macs an Mobile Devices. Unique features and perfect integration over APNs.

Jamf presents powerful tools in a user friendly interface with amazing support.

Their support and service people are always a pleasure to work with. The advanced training courses are also really great, and the instructors are extremely knowledgable.

Inventory control and reporting is fantastic. Everything about the system is both high-quality, advanced, yet easy to use.

Best way to ensure all Macs are up to date, ready to go with business required software installed. Works straight out of the shrink wrap.

Easy to use, great product, worth every penny. Impossible to do what we do without it.

We have been so happy with the way it's been able to manage our systems and quickly have a place to get the reports needed.

US Dollar

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.  


ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries. 


ISL Online enables businesses to customize the solution by adding their own logo and brand colors, while it also offers advanced customization options, including white labeling for big enterprises. The solution provides two-factor authentication and AES 256-bit data encryption.


Services are offered in the cloud as well as on-premise. ISL Online offers a license plan which does not limit the number of users, installations or end-points you support. Customer support is available via a knowledge base, online chat, and phone.


 



LongDescription

File Management

Surveys & Feedback

User Management

Real Time Screen Sharing

Two-Way Audio & Video

Access Controls/Permissions

Session Recording

IT Asset Management

Video Chat

Remote Printing

Real-Time Monitoring

License Management

SSL Security

Secure Login

Screen Recording

Remote Update/Installation

Collaboration Tools

On-Demand Recording

Presentation Streaming

File Transfer

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Screen Sharing

Mobile Access

Unattended Access

Compliance Management

Performance Metrics

Two-Factor Authentication

Annotations

Diagnostic Tools

Multi-Channel Communication

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Workflow Management

Email Management

Video Support

Ticket Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Authentication

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Presenter Control Management

Diagnostics Tools

Interaction Tracking

Dashboard

Desktop Virtualization

Customizable Branding

IT Reporting

Video Call Recording

Reporting/Analytics

Monitoring

Troubleshooting

Remote Access/Control

Video Conferencing

Multiple Monitor Access

Remote Support

Session Transfer

Third-Party Integrations

Multi-Participant Screen Sharing

Live Chat

Activity Tracking

Summary Reports

Multiple User Accounts

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. 

Contact ISL Online for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ISL Light

In Person

Live Online

Webinars

Documentation

Videos

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include automated scanning, network management, remote protection, vulnerability mapping and device recognition.


The application comes with functionality which sends users notifications when new patches are published, evaluates patches and package updates. Team members can use the system’s self-service portal to push a patch and install it automatically. The solution lets users keep all devices up to date by deploying upgrades and tracking the upgrade progress across the environment.


Jamf Pro enables teams to collect hardware, software and security configuration details from Apple devices and generate custom reports. It is available on a monthly subscription and support is provided via phone and email.



Application Management

Customizable Reports

Automatic Patch Deployment

Active Directory Integration

Single Sign On

Endpoint Management

Data Import/Export

Employee Self Service

Self Service Portal

Content Management

Dashboard Creation

Automatic User/Device Recognition

Inventory Tracking

Network Wide Management

Maintenance Management

Configuration Management

Real-Time Notifications

Asset Tracking

Customization

Deployment Management

Multi-Language

Patch Management

Audit Management

Software Management

Alerts/Escalation

Asset Lifecycle Management

Compliance Tracking

Supplier Management

IT Asset Tracking

Automatic Scans

Inventory Management

Vulnerability Scanning

Data Management

Security Management

Access Management

Encrypted Password Storage

User Provisioning

$3.33 per/ month per iOS or tvOS device *
$7.17 per/ month per Mac *

Education and volume discounts available.

* Billed Annually

ISL Light vs Jamf Pro

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