Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.

The remote program is really good. Very simple and quick when a caller has called in.

Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.

With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.

The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task.

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

My complaints aside, Automate has been a good investment for us.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

The desktop software can be sluggish. Rolling out Third Wall was very rough.

I liked that you could use the web and use an APP for connecting to computers. I liked that I coudl use my cell phone app to connect when away from my PC.

Having quick access at any of my computers to control remote equipment in the Caribbean has improved our workflow in a great manner.

Although I would prefer to use this product over any other, the pricing is ridiculously high with no negotiation available.

Price is good for small office with limited computers. Works with all browsers that I have tried it with, although some better than others.

We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support.

I only dislike that you have to pay for it...but that's silly. These guys deserve more money.

Great tool for remote sessions. Easy to access as a user and easy to provide to clients requiring assistance.

I have used this several time to have people help me on my computer and it has worked great and is easy to use and install.

I'm not big on phone calls so it makes me nuts when I forget to log off and I get business calls after-hours.

I love how it helps you keep your computer under control without any complications.

There are 2 autentifications. First to LogMeIn and the second to the host, which sometimes is little annoying.

The UI is clean and intuitive. Makes remote support a snap for the help desk.

Nothing about the software, usually bad experiences were due to slow internet connections.

During this pandemic I can work from home and still be able to access my computer and all my things on it. Its is easy to log in and easy to maneuver around.

When it was working, it was reliable and easy to use. It allows for a full takeover of a computer remotely.

The software does remote desktop well; the resolution is good and even some of the remote management for Windows computer is beneficial.

The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.

It is useful for our IT team to help us fix issues when we are working remote. It helps us be confident that working remote will work for our organization.

Recommended by my tech support,  surprised how easy.

The ability to quickly connect to the PC to perform maintenance is another of my favorite features.

Overall, I don't think the extra cost is justified if you do not meet the 25 licenses minimum. Putting in the Antivirus software into it seems to be an interesting idea.

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires.

Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.

Easy, reliable and great for setting up remote access for notice users who need to work remotely or connect into a pc occasionally.

After a problem caused by a bad Windows update, I needed a way to remotely administer my servers while away from the office.

Sometimes the delay time is a bit annoying as it takes longer for things to load while remoting into someone's pc periodically.

There is no way I could do my job without accessing a client's computer.

It has a great remote access feature that is really simple for people with even the smallest amount of computer knowledge to give access to their computer for IT issues and demonstrations.

Their customer service is very difficult to work with, they are a bit curt and can come off as rude.

US Dollar

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.


Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.


ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.


The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

LongDescription

Sarbanes-Oxley Compliance

Status Tracking

Email Monitoring

Performance Management

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Diagnostic Testing

Import/Export Data

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Endpoint Management

Procurement Management

Disaster Recovery

Scheduled/Automated Reports

Remote Update/Installation

Threat Response

Multi-Platform

Customizable Fields

Scheduling

Anti Virus

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Bandwidth Monitoring

Audit Trail

Version Control

Uptime Reporting

Server Monitoring

Network Analysis

Cost Tracking

Behavior-Based Acceleration

Service Reporting

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Network Wide Management

Service Catalog

Issue Management

Maintenance Management

Password Management

Configuration Management

Web Traffic Reporting

Role-Based Permissions

Client Portal

Power Management

Real Time Updates

Ticket Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Multi-User Collaboration

Network Monitoring

Service Level Agreement (SLA) Management

Activity Monitoring

Deployment Management

Dashboard

Patch Management

Audit Management

Software Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Credential Management

Asset Lifecycle Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Prioritization

Remote Access/Control

Remediation Management

Supplier Management

Incident Management

Data Migration

Backup and Recovery

Summary Reports

Drag & Drop

Cross Reference System

Automatic Scans

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise Automate

In Person

Live Online

Webinars

Documentation

Videos

LogMeIn Central by GoTo is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring and computer grouping according to location, access and permission.

Administrators can manage endpoints with a single-view dashboard where they can monitor device status, manage alerts for connectivity and deploy software. Central also helps admins create groups for different sets of endpoints, define control permissions, enable two-factor authentication and extend computer access. It also provides functionality to scan networks for malicious files and eliminate malware from a central console.

Central offers mobile applications for iOS and Android devices that enables IT professionals to monitor network health remotely. The solution is available on an annual subscription basis that includes support through email and phone. Users can also access the online knowledge base and community forum to address basic inquiries.



Remote Access & Monitoring

Application Security

User Management

Device Management

Activity Tracking

Real-Time Monitoring

Project Management

Behavioral Analytics

Knowledge Management

Process/Workflow Automation

Mobile Device Management

Mobile Access

Inventory Tracking

Endpoint Protection

Encryption

Knowledge Base Management

Web Threat Management

IT Asset Tracking

Issue Auditing

For MSPs

Maintenance Scheduling

Release Management

Inventory Management

Vulnerability Scanning

IT Reporting

Help Desk Management

All packages start at 25 computers.

BASIC: €46/month (billed annually)

PLUS: €92/month (billed annually)

PREMIER: €117/month (billed annually)

ConnectWise Automate vs LogMeIn Central

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