Excellent, support has always been responsive when required

Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years

Slightly better roadmap availability and release schedule

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data. All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

so far it is a very good RMM solution.

the RMM agent is amazing with the features

the portal is not friendly user. the portal is a bit old. training is missing in the portal and the "information"help button.

Haven't had many issues doing what I need to do. Surely when the apps have been updated and remote support goes down for a few minutes, but at least the software gets updated

I can monitor my client sites on the go, and give them feedback 24/7

It would definitely make a massive difference in my life if there was a full blown Mobile Application.

Overall experience on Naverisk has been great. I find the system to be responsive and features are easily accessible.

Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.

Its very difficult to find older tickets on the system.