All PRTG Reviews
1-25 of 219 Reviews
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Cesar Enrique
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
PRTG a useful and easy to deploy tool
We started using PRTG with the demo and we realized that it had many functionalities such as email notification and others such as being able to monitor the traffic of an interface or the SNMP of a device and we decided to purchase the licensed version and it has been a great choice.
PROSWhat I like most about PRTG is that it is very easy to deploy, in addition to being very intuitive, it does not require much knowledge to configure it. It also has an APP for Android that is very useful and from which you can monitor the services.
CONSWhat I like least is that it is a little expensive compared to the competition.
Reasons for switching to PRTG
We changed it because we wanted a more efficient tool, one that was faster in notifications and also more user-friendly.
Vendor Response
Dear Cesar Enrique, Thank you for your feedback on PRTG Network Monitor! We're glad to hear that you find PRTG easy to deploy and intuitive, with an easy-to-use Android app for service monitoring. We understand your concerns about the cost compared to the competition, but we appreciate your decision to switch to PRTG for its efficiency and faster notifications. We're happy to have you as a satisfied user and hope it continues to effectively meet your monitoring needs. Your Paessler Team
Replied November 2023
Eike
Industrial Automation, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2024
Good engine
The engine is good, the amount of available sensors is good. The GUIs / clients could be better.
PROSQuick and easy setup Open interfaces for custom sensors An API Fair prizing
CONSAlmost all GUIs Old web GUI stuck sometimes or do not show everything New web GUI put focus on strange things and not very intuitive The full client does not work good at all No multiselect on sensors for multiple changes on sensors are possible
Reason for choosing PRTG
Easy and time saving setup Easy setup of satellite systems Good basement of pre-defined sensors Clientless
Vendor Response
Dear Eike, Thank you for your feedback! We're glad you're happy with the sensor options. If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team
Replied March 2024
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2022
Easy to implement, web based and nearly agent less monitoring
It was easy to install and manage, it's helpling a lot with monitoring and alerting and it's aeasy to use. Also to adapt or tweak thresholds is very easy.
PROSIt's very easy to implement and for a lot of the user cases it does not need an agent or software to be installed
CONSFor well known Enterprise Products e.g. VMWare VCenter there are only limited intergration available.
Reasons for switching to PRTG
Icinga was to complicated to setup and to use.
Vendor Response
Thanks for sharing your review with us and the community! Cheers, Paessler AG
Replied May 2022
Rene
Chemicals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Monitoring with some limits
overall we are pretty happy with this product.
PROSI really like the scheduled scanning with templates for specific ip ranges, so that even new servers/devices/components directly are monitored without forgetting them to add. Also the possibility to write own sensors with Powershell or other languages is very good.
CONSBatch management is poor in some places. if you want to manage multiple servers at once it is possible at some places but there are limitations so that some task are pretty repetative if you need to add batches, or you have to use workarounds.
Reasons for switching to PRTG
The grouping for notifications in nagios was horrible.
Vendor Response
Dear Rene, Thank you for your detailed feedback. We're glad you find the scheduled scanning and custom sensor features valuable. We'll take your comments on batch management into consideration. We appreciate your support and are committed to improving your experience with our product. Your Paessler Team
Replied March 2024
Richard Fortigate
Education Management, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Very good network monitor
Very good monitoring. When i first set it up, it immediately found a defective fibre cable for me.
PROSRealtime monitoring, easy to read display, handy events
CONSThe "unusual" traffic monitor is annoying and you can't turn it off.
Reason for choosing PRTG
Price/performance and reviews from other users
Reasons for switching to PRTG
Much cheaper and better value for money.
Vendor Response
Dear Richard, Thank you for leaving us a review! The unusual detection can be configured globally under Setup > Monitoring > Unusual Detection. Also, it can be disabled/enabled on device-, group-, probe- and root-level under Advanced Network Analysis > Unusual Detection. Your Paessler Team
Replied March 2024
Tim
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Great Network and Real Time Monitor
So far, PRTG has been great to use. We use it so monitor real time network connectivity with our remote locations.
PROSReally enjoy the ease of use with setting up sensors.
CONSDashboard functionality could be a little more robust. We would like to use instant geographical information with a dashboard, but not that great and time consuming to use.
Reason for choosing PRTG
Ease of use for setting up the different sensor and cost of purchase.
Vendor Response
Dear Tim, Thank you for your feedback! We're glad to hear that you find PRTG easy to use for setting up sensors and monitoring real-time network connectivity. We appreciate your suggestion regarding dashboard functionality and will take it into consideration for future improvements. Your Paessler Team
Replied March 2024
Lars
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Easy to install, configure, maintain and use monitoring System
- ease of use - ease of installation - ease of maintenance - Variation of integrated monitors and sensors - ability to install scripted and other manual monitors and sensors
CONSthere is not a lot I can wirte here, maybe sometime the lack of support by phone
Reason for choosing PRTG
the product demo showed straight away how easy to handle PRTG is.
Vendor Response
Dear Lars, Thank you for your detailed feedback! We're pleased to hear that our monitoring system met your expectations with its ease of installation, configuration, and maintenance, as well as its wide range of built-in monitors and sensors that provide flexibility. Your Paessler Team
Replied March 2024
Karel
Cosmetics, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
PRTG Network Monitor helps us to maintain internal performance criteria.
Ability to create and present an online dashboard on the status of IT resources for users of our services.
CONSTime-consuming setup of a large number of sensors and their dependencies to accurately provide status information on larger or more complex devices.
Vendor Response
Dear Karel, Thank you very much for your positive feedback! We're thrilled that PRTG Network Monitor has helped you meet your internal performance criteria, especially with its ability to create and present online dashboards to give users visibility into the status of IT resources. Your Paessler Team
Replied March 2024
Paul
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
PRTG is a good monitoring tools
PRTG is not only easy to deploy but also easy to maintain, providing real-time alerts to infrastructure and server issues
CONSThere's no mobile app with Azure SSO. The product has no another defects.
Vendor Response
Dear Paul, Thanks for your positive feedback! We're glad to hear that PRTG's ease of deployment and maintenance, along with its real-time alerts, have been valuable for your infrastructure monitoring needs. Your Paessler Team
Replied March 2024
Mohd Yusri
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
What i like most about Prtg
The best real time monitoring to monitor network health.
PROS-Realtime monitoring -Real alert notification via email & SMS
CONS-Cant compare day by day stat -Cant compare week by week
Vendor Response
Dear Mohd Yusri, Thank you for highlighting what you value most about PRTG! We're happy to hear that our real-time monitoring and alerting system has been a valuable asset in maintaining the health and reliability of your network. Your Paessler Team
Replied March 2024
Brock
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
My go-to monitoring solution for almost 10 years
I have been extremely happy with PRTG for the close to 10 years that I have used it. It has been extremely reliable, which is paramount for a tool you are using to monitor your entire network.
PROSI love how easy it is to get rolled out and customized to work for pretty much anything with an IP Address. Real-time and historical data that is provided in PRTG is invaluable.
CONSWhile this is not necessarily it's intended purpose, the Syslog/SNMP sensors could use some work to make it easier to use them as a collector/trap for historical logs.
Reason for choosing PRTG
More polished product. Ease of use. Price. Cleaner interface. Recommendations from others.
Vendor Response
Dear Brock, Thank you for leaving us this review. We are happy that you are enjoying PRTG and we love hearing about how you are using it. Cheers, Paessler AG
Replied May 2022
Reski
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2019
PRTG is simplified my work Everyday.
PRTG can do Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need, and don't expect more for custom weekly / monthly reports
PROSThis is the Recommended software that I often use to monitor or improve the Information Technology infrastructure. Very easy to install, user friendly and supports mobile devices. It can detect our problems quickly. We can check all critical Service Application components on the bus :)
CONSThis software does not yet have a weekly custom report for audit needs, so we do a manual retrieval :(
Reason for choosing PRTG
Budget, Easy to install, user friendly and supports mobile devices
Vendor Response
Dear Reski, thank you for leaving us a review! Cheers, Paessler AG
Replied October 2019
Ivan
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
PRTG monitoring software
We are monitoring our complete infrastructure, from network switches and routers, over servers to virtualized infrastructure and storage's.
PROSHelped us many time with alert so our infrastructure did not go down.
CONSI would like more vendor specific alerts to be included like Fortinet,
Reason for choosing PRTG
Better GUI, more stable application, easy to use and less hardware resources needed. Better probe for automatic search.
Vendor Response
Dear Ivan, thank you so much for taking the time to leave us a review. Cheers, Paessler AG
Replied August 2019
Joshua
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I Find PRTG as the defacto standard in multi platform System Monitoring
Ease of use, Web based, highly customizable if needed.
CONSThe only quirk I have is it is still not available in Linux (though a linux is probe is development I prefer the whole system on a linux environment)
Reason for choosing PRTG
I find the web interface of PRTG to be more accessible and straightforward.
Vendor Response
Dear Joshua, Thank you taking the time to leave us this review! We are happy that you are enjoying PRTG. Cheers, Paessler AG
Replied March 2022
Jhon
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
PRTG makes diagnostic work easier
In the process of network management it is possible to encounter complex situations that are not noticeable to the naked eye which makes conventional systems not easily detected but cause significant operational havoc, for similar cases it is necessary to have tools to support the support team capable of seeing what is not easily detectable and PRTG is one of those reliable tools and high capacity monitoring and detection of anomalies, this coupled with a professional IT team ensures a network of high capacity and stability for end users.
PROSOur level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created by users, some of these events went unnoticed to our sight because in the measurements (ping, traces) made to some of the strategic equipment provided results within the normal range, This demanded a lot of time in the detection of failures negatively affecting the SLA, when the pilot was made with PRTG and after several adjustments to the thresholds we were able to timely detect the variations which were not visible before, allowing us to recognize the beginning of a massive event; PRTG has very useful sensors that provide accurate metrics and with the help of protocols such as SNMP it is possible to communicate with remote equipment which facilitates our task.
CONSI have been using the tool for several years and I can say that there is always something to learn from PRTG, the learning curve to get the most out of it is notorious, although we have had staff who have experience using it which is an important support in our work, however, there is ample information where some doubts are clarified in measurements or implementation of remote probes and the configuration of thresholds.
Vendor Response
Thank you for your detailed review. We appreciate your positive feedback on PRTG's ability to timely detect technical events and improve network infrastructure monitoring. We understand there may be a learning curve, but we're committed to providing support and addressing any doubts you have. Furthermore, we value your continued use of PRTG and encourage you to reach out to our support team for assistance. Your Paessler Team
Replied June 2023
Alejandro
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Thanks to PRTG, we have control over our IT resources.
PRTG is a powerful tool that greatly helps any IT team, by relying on protocols such as snmp and netflow among others, it allows to acquire very accurate traffic information in the different equipment with which it communicates, this gives an image of the current status of the equipment or service analyzed, thus ensuring immediate response to any eventuality occurred which sometimes represents losses of money for the organization.
PROSThe tool provides us with certain functionalities adaptable to our network topology in order to have 24/7 monitoring of each of the elements involved; being based on sensors we can configure the thresholds according to our metrics to detect alterations in these and once presented an abnormal event the tool with its great capacity of notifications allows the IT team to locate the root of the failure and make corrections in a timely manner, with this we have mitigated the impact on the SLA.
CONSAs a recommendation should be sized very well the amount of elements to monitor in order to make use of the appropriate license, once you have the corresponding sensors should be strategically located in the different nodes, servers or cloud services to have the measurements that your team requires, otherwise the tool is very customizable and adaptable to every need.
Vendor Response
Dear Alejandro, We're pleased that PRTG has given you control over your IT resources. It's great to hear how PRTG's customizable features, have helped your team ensure 24/7 monitoring and prompt problem resolution. Your recognition of PRTG's accurate traffic insights and its role in minimizing downtime and financial losses is greatly appreciated. Thank you for sharing your positive experience with us! Your Paessler Team
Replied August 2023
David
Human Resources, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
The software you want monitoring your network
Fantastic, we can proactively monitor connections and equipment, often we are working on fixing it before the end users know it is broken
PROSEasy to use, reliable, can email or text about alerts, can execute scripts etc. Able to monitor snmp, pings, https and all sorts of things.
CONSIt is licensed by sensor, so you can easily run out of you monitor everything, you'll need to be careful to only monitor what you need to
Reasons for switching to PRTG
Ease of use
Vendor Response
Dear David, thank you so much for taking the time to leave us this review. We are happy that PRTG supports you and your team that well. Cheers, Paessler AG
Replied January 2020
Stephen
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
The Pulse of your infrastructure
As mentioned, once you know what you want to monitor, and put in the work of setting it up within PRTG, you'll have your finger on the pulse of your infrastructure. Over the years it has helped me track down failing disks, failing server power supplies as well as advance alerting of capacity issues within my infrastructure. This is in addition to ongoing tasks like monitoring OS updates across the Infrastructure. Where I've had to deal with support, even though I might not always get an answer I'd like, I've been happy with the services provided. The PRTG Roadmap is clear about the direction PRTG is being expanded in. My PRTG dashboard (Map) is the first thing I open in the morning.
PROS-Breadth of sensor types available. I can monitor almost everything in my infrastructure, from Azure to 365 to on prem, Server and network Hardware, Windows / linux services and OS data. -Very customisable in how the above is monitored and Alerted upon -Easy Creation of Dashboards and Libraries of particular sensor types, for instant visibility.
CONS-Some areas have yet to come to PRTG for example - Azure AKS monitoring, K8s monitoring. -Takes time to mould it into doing what you want (but once you've put in the work it is truly excellent) -Some parts of the GUI could have better multi editing capabilities for sensors.
Vendor Response
Dear Stephan, we're happy that you're happy! Thanks for leaving us a review! Cheers, Paessler AG
Replied May 2022
Jeremiah
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great monitoring software
we use this on a daily basis to monitor disk space, memory usage, and cpu load for various servers and machines. the dashboards with clear warnings combined with email notifications give us a clear picture of trouble spots.
PROSThe free version of PRTG network monitor that comes with 100 sensors allows you to do an in-depth analysis of the sensors available, notifications, architecture, monitoring capabilities etc... to determine if it meets your company's needs. The graphical interfaces, intuitive dashboards, and ease of setup and creating templates and inheritance across devices and types allows for easy use and administration.
CONSit can get expensive the more devices and sensors you continue to add to the platform so use your trial to evaluate wisely how you will implement and for what types of devices. the auto discovery can be nice but also tends to clutter up things.
Vendor Response
Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it. Cheers, Paessler AG
Replied November 2020
John
Packaging and Containers, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Easy to use network monitor program
I love this tool because it is so easy to setup. Very user friendly and free license with 100 nodes.
PROSThis is a very easy software to implement. It also provide 100 nodes for free license. You can implement it within 30 minutes.
CONSThe free license is limited to 100 nodes.
Reason for choosing PRTG
PRTG is easier to use
Reasons for switching to PRTG
I like to try different product
Vendor Response
Dear John, Thank you for leaving us a review! Cheers, Paessler AG
Replied June 2022
Esben
Aviation & Aerospace, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Very good product for live monitoring
Gives us what we need for live monitoring
PROSPretty fast to get started with. Has alot of monitoring options. Good value
CONSSome of the setup is a bit tricky. The unusual traffic monitoring is not really useful.
Reason for choosing PRTG
More value for money
Vendor Response
Dear Esben, Thank you so much for taking the time to leave us this review. We are happy that you are enjoying PRTG! Cheers, Paessler AG
Replied May 2022
Scott
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
Robust and reliable monitoring solution
This is your one stop shop for a monitoring solution. Best value and most functionality all in one package.
PROSVery wide variety of sensors for monitoring of various applications from SQL servers to custom scripts to ping to SNMP and WMI. Can be configured in a distributed configuration to spread out the load that the sensors place on a monitoring server or to consolidate WAN traffic between the central host and branch offices. Can be setup in a cluster for ultra high capacity server. Very robust selection of reports available with the ability to create custom reports. Beautiful Android client with push notifications. If you are looking for a monitoring solution this need be your one and only stop.
CONSSupport can be a little slow to respond often taking a day to respond via email. Only Windows hosts can be used as full sensor probes.
Johannes
Information Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Monitoring with onboard resources
we are very satisfied with the product. the support is very helpful in almost all cases. the product is scalable and can handle a wide range of notifications.
PROSprtg uses onboard resources and no lokal agent.
CONSthere is a lack of a good priced solution for small environments
Vendor Response
Dear Johannes, Thank you for leaving us a review! Cheers, Paessler AG
Replied September 2022
Zahid
Utilities, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
PRTG review
Excellent
PROSEasy to configure and add the devices, dashboard is excellent, stable application in very in expensive cost compair to the other appliances
CONSMay not be scalable in very very large environment.
Reasons for switching to PRTG
After the supply chain attack of solarwinds
Vendor Response
Dear Zahid, Thank you very much for your review! For large IT infrastructures we offer the Paessler PRTG Enterprise Monitor. You can find all information on our homepage. Your Paessler Team
Replied December 2022
Ivan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Very powerful option for monitoring with several ways to alert when issues arise
Not only did we appreciate the depth and capabilities of the product, but also the customization and granularity of it, allowing us to view the same source information and alerts in different ways. You can receive emails and from there automate your Service Management tools, but the possibility of creating complementary and customized dashboards that we can place on a big screen in our IT room is great.
CONSNo real complaints, I did what we needed and way more.
Vendor Response
Dear Ivan, Thanks for sharing your review with us and the community! Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team
Replied March 2023