Remote Monitoring & Management (RMM) Software

RemoteCall

RATING:

4.0

(4)

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Overview

Reviews

About RemoteCall

RemoteCall is a pioneering cloud-based remote support supplier that provides a fast and reliable solution for remote support through a web browser and on-demand sessions. Our product is widely accepted by a range of industries including financial services, telecommunication, and manufacturing. RemoteCall provides support via PCs and mobile devices, as well as visual support via smartphone camera that allows you to share your screen in real time. RemoteCall offers simple and secure remote assistance to any device. We provide exceptional service to tackle issues remotely. RSUPPORT brings you a remote support experience as close as possible to you being there in person.

RemoteCall Pricing

All purchase includes application and free web version.

Starting price:

$59.90 per month

Free trial:

Available

Free version:

Not Available

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RemoteCall Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

Functionality

Most Helpful Reviews for RemoteCall

4 Reviews

Write a Review

Tony

Machinery, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2020

Excellent product

We've been using it for 6-8 years. Especially this year with COVID, people would prefer us to not come on site unless necessary. We are able to install drivers & fix problems remotely. This saves us time and the expense of going on site. It also allows us to resolve the problem immediately.

PROS

RemoteCall is very easy to use and easy for the end user to launch to allow us to support them.

CONS

I would like for it to update on it's own. If I havent used it for a while, it takes some time to update, and the customer that called in has to wait for that before we can start the session.

Reason for choosing RemoteCall

Easy to use and least expensive of all of the remote control options.

Vendor Response

Thank you for your sincere review. RemoteCall is moving towards browser only version which will require NO updates! Since you are already a paid customer, you will get that upgrade for free!

Replied January 2021

Ashok

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2022

Best remote support solution tool in the market.

PROS

It can support computer as well as mobile devices which makes it handy. RemoteCall saves a lot of time and travelling cost for an IT professional and it is also very easy to use.

CONS

While it is very easy to use but the design needs some more work, it needs to be more smooth and interactive.

Manav

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2022

Mid-level tool for remote support

PROS

This tool is easy to download and install on our computers. Supports live chat and file sharing.

CONS

The UI is outdated which RemoteCall should upgrade and make it more user friendly.

Sebastian

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed August 2023

Me gusto

PROS

Me parecio una herramienta muy util en cuanto a prestar servicio de asistencia remota, la cual me ha permitido incursionar en otras fotmas de trabajo en mi area.

CONS

me parece muy tedioso realizar el envio de archivos o instaladores por este medio.