About Abacus Private Cloud

Abacus Private Cloud is a cloud management solution designed to help businesses store data in a secure and customizable environment. The platform comes with a virtual workspace, which enables professionals to upload business data, documents and applications in a centralized repository for future reference.

Abacus Private Cloud includes multiple data centers such as PCIS DSS, HITRUST, SSAE-16 and more to ensure compliance with various regulatory standards including HIPAA, GLBA, GDPR and FIPS. The solution offers a host of features like Uptime monitoring, automatic system enhancements, 256-Bit AES data encryption, and data migration. Additionally, the system allows users to access documents using multiple platforms and provide security against data breaches or ...


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Supported Operating System(s):

Web browser (OS agnostic)

109 Reviews of Abacus Private Cloud

Average User Ratings

Overall

3.73 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(48)

48

4 stars

(20)

20

3 stars

(17)

17

2 stars

(9)

9

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 109 results

October 2018

James from James A. Farr, Attorney At Law

Verified Reviewer

Company Size: 1 employee

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE

This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud.

Pros

I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office.

Cons

Seriously, i have not found any downsides to this platform.

August 2020

Jennifer from Gabriela J. Matthews & Associates, PA

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Fantastic cloud product

I am very pleased with this product.

Pros

I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.

Cons

There were some things that did not transfer from our prior legal software but the important things all transferred.

Reasons for Choosing Abacus Private Cloud

This checked off all the boxes for all the things that we were looking for.

Reasons for Switching to Abacus Private Cloud

Time Matters had many glitches and was not reliable. The system would crash often. Plus, they did not have case management software that we needed.

March 2020

DAniel from Platform Tax & Consulting

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

March 2020

Happy about the effort and response.

A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress.

Pros

It is cloud based Uses the remote desktop system Creates a remote environment to function in. Security Support response has been getting better each year.

Cons

The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account. The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,)

Reasons for Choosing Abacus Private Cloud

At the time the promised services were appealing for what we were trying to accomplish. Price point made sense because we "wouldn't need" internal I.T support. We later found out that wasn't the case.

Reasons for Switching to Abacus Private Cloud

Abacus bought out Cloud Nine and initially made aggressive promises about their company and system. Our biggest regret is signing a long term contract with them.

August 2020

Jeff from 1031 Strategies & Services Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Abacus Private Cloud is a game changer

They have been great to work with - excellent product with great support behind it!

Pros

Easy to implement, flexibility for our workforce, and secure

Cons

Really have not come across any cons up to this point.

Reasons for Choosing Abacus Private Cloud

Installing our own network would have been far greater in cost and the daily maintenance would have been overwhelming for just 1 person to attempt to manage, with the Abacus team behind us, we have an entire support organization behind us for all our users to be successful.

Reasons for Switching to Abacus Private Cloud

We needed to allow for our workforce to be more flexible to work in virtually any location - office, home, client's location.

June 2020

Lynn from Lynn A. Gross, CPA LLC

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

June 2020

Support, Support, Support!

We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up

Pros

After you get a support person, the support is very good. They can always fix our problem

Cons

Password resets Lacerte updates To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working. Other practitioners just laugh at the price that we are paying for Abacus.

Reasons for Switching to Abacus Private Cloud

More cost effective Integration with Office Tools