Abacus Private Cloud

RATING:

3.7

(116)

About Abacus Private Cloud

Abacus Private Cloud is a cloud management solution designed to help businesses store data in a secure and customizable environment. The platform comes with a virtual workspace, which enables professionals to upload business data, documents and applications in a centralized repository for future reference. Abacus Private Cloud includes multiple data centers such as PCIS DSS, HITRUST, SSAE-16 and more to ensure compliance with various regulatory standards including HIPAA, GLBA, GDPR and FIPS. The solution offers a host of features like Uptime monitoring, automatic system enhancements, 256-Bit AES data encryption, and data migration. Additionally, the system allows users to access documents using multiple platforms and provide security against data breaches or other ...

Abacus Private Cloud Pricing

Please contact CARET for pricing details.

Starting price: 

$200.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Abacus Private Cloud color coding calendar
Slide 1 of 3

Abacus Private Cloud Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for Abacus Private Cloud

1 - 5 of 116 Reviews

Michaael

Law Practice, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed May 2021

Worst business decision of my career

User Profile

Ada

Verified reviewer

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

A Robust solution for today's mobile office needs

Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”

PROS

The software has a wealth of features that can make tracking cases and billing so much easier.

CONS

It does take a while to learn most of the features but it is worth the time.

Elliott

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Abacus Private Cloud Review

I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.

PROS

I like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.

CONS

It is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.

Reason for choosing Abacus Private Cloud

I had been using the Abacus program for many years and liked their approach to a cloud based program. We didn't have to do much in the way of conversion.

LAURA

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed July 2020

Promises made, not kept

I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.

PROS

The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.

CONS

Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.

Reason for choosing Abacus Private Cloud

Price and promise of ease, use, and speed

Autunm

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2020

Cloudbased for Times Such as These

PROS

Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

CONS

It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.

Vendor Response

Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team

Replied March 2020