Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”

The software has a wealth of features that can make tracking cases and billing so much easier.

It does take a while to learn most of the features but it is worth the time.

I am very pleased with this product.

I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.

There were some things that did not transfer from our prior legal software but the important things all transferred.

A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress.

It is cloud based Uses the remote desktop system Creates a remote environment to function in. Security Support response has been getting better each year.

The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account. The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,)

Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.