All Abacus Private Cloud Reviews

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Michaael

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed May 2021

Worst business decision of my career

User Profile

Debra

Verified reviewer

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Lifesaver billing and calendaring program

The billing program pays for itself in less than an hour.

PROS

With the recent pandemic, I had to act fast to get up and running my own firm. Having Abacus Private Cloud in place allowed me to bill on time and accurately.

CONS

I had this software and was not using it adequately.

Reason for choosing Abacus Private Cloud

n/z

Vendor Response

Hi Debra! My name is Natalie and I'm on the Marketing Team at Abacus. I wanted to reach out and say thank you for the feedback! It's great to hear that AbacusLaw has been a great resource for you during this crazy time. I wanted to reach out to see if you would be interested in being one of our first customers to film a video review? We'd love to include you in this cool new project! Please let me know if you are interested! Thank you, Natalie

Replied July 2020

Elliott

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Abacus Private Cloud Review

I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.

PROS

I like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.

CONS

It is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.

Reason for choosing Abacus Private Cloud

I had been using the Abacus program for many years and liked their approach to a cloud based program. We didn't have to do much in the way of conversion.

User Profile

Michael

Verified reviewer

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed January 2022

Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work

The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help.

PROS

It allows easy remote access through remote desktop

CONS

Avoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more.

Reason for choosing Abacus Private Cloud

Because it included the Abacus law software. Now we regret the swtich.

Reasons for switching to Abacus Private Cloud

Thought a cloud based system would be more flexible and they promised the Abacus Law software would replace Timeslips and our Judicial Council forms software, which it did not do.

Autunm

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2020

Cloudbased for Times Such as These

PROS

Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

CONS

It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.

Vendor Response

Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team

Replied March 2020

Lynne

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Cloud Review from a small business

The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great!

PROS

Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly!

CONS

We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company.

Janet

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2021

Poor experience(s), plural, long support waits, inflexibility, you have better solutions for Lacerte

I could see a 20 CPA firm who are growing and need the CRM to track clients and contacts using this and it not being too costly, but it is to costly in both price and downtime due to long support hold time to be a good partner for 1 to 10 CPA/tax preparer businesses.

PROS

Years ago OfficeTools was a way to share client contact information with employees, and integrate a billing system and CRM, but now there is much better competition out there for the cost they charge. Now I will use Right Networks' secure hosting solution for Lacerte, combined with SmartVault for storage for a one-stop cloud based remote work environment with 24 x 7 live support compared to AbacusNext.

CONS

Wow, where do I start? It is NOT meant for very small businesses like mine as I have downsized over the years, and AbacusNext has proven very inflexible with my request to terminate a very short time after an unannounced autorenewal. I asked to terminate and they said I had (unknown to me) just autorenewed and there was "nothing they could do," I would be forced to pay for a full year of full service. I mentioned an employee told me in writing I could change my service lineup slightly and save $200-$300/month just a few months earlier. Very boor business policies from sales. Prepare yourself for very long support hold times which will be interruptive to doing business, and then long times on the phone with tech support while they try to handle your issues. If you use Lacerte and host it with them, the cost of the time you will lose to waiting while your system access is down for any reason, or to sit through a Lacerte update at a busy time, as just two examples, will outweigh any benefit compared to their competitors. It is awful. You, you will spend 20 minutes to sometimes 45 minute to work with IT once you reach them. The IT personnel are great, they are not the issue, once you get them "live" on the phone (for 20 to 45 minutes).

Reason for choosing Abacus Private Cloud

At the time I upgraded to AbacusNext I was told Office Tools would be improved, that the portal feature in their software would work in the near future, and more. It is a clunky product which was never able to integrate with Outlook and when I wanted to take data out of OfficeTools, I was told it would be "print to PDF" or "export our limited reports to ".csv" format. I was entirely unable to download my contact database and data in custom fields upon leaving their service in the rearview mirror.

Reasons for switching to Abacus Private Cloud

I used basic OfficeTools but AbacusNext bought that company so it made sense to convert up to AbacusNext for my cloud needs. I am wildly disappointed by my experience due to much downtime as my own IT person handling the tech issues with AbacusNext.

DAniel

Accounting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2020

Happy about the effort and response.

A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress.

PROS

It is cloud based Uses the remote desktop system Creates a remote environment to function in. Security Support response has been getting better each year.

CONS

The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account. The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,)

Reason for choosing Abacus Private Cloud

At the time the promised services were appealing for what we were trying to accomplish. Price point made sense because we "wouldn't need" internal I.T support. We later found out that wasn't the case.

Reasons for switching to Abacus Private Cloud

Abacus bought out Cloud Nine and initially made aggressive promises about their company and system. Our biggest regret is signing a long term contract with them.

Frederick

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2020

What Happened?

It used to be a responsive tech provider.

PROS

I have used Abacus software for about eight years, and Abacus Private Cloud/Next since it began. Until yesterday, I have received good technical support. I have now called eight times in the last 24 hours, and no one will return my call. I did receive an email from someone - once - who said he had called and left a message, but no call or message was received on my phone. I even used a separate phone on one call, in case they were blocking my number for some reason, but still no call back. I emailed the person who emailed me, and still no response. I cannot have my law practice shut down for a day - or more - just because some sharp MBA manager outsourced their tech support to ... god knows where!

CONS

It is vastly to complicated to use for any law firm smaller than 50 lawyers.

Reason for choosing Abacus Private Cloud

Mistake

Herb

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

APC is a User Friendly Cloud Environment

Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space)

PROS

Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines.

CONS

Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long.

Reason for choosing Abacus Private Cloud

Not applicable, but I already was an Abacus Law customer and this is another one of their products, and the 2 work together seamlessly.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great storage for Law Firms

No problems at all and have great user interface. We have not had any privacy issues with maintaining our files on the cloud. In addition, it has saved our firm thousands of dollars in IT management fees.

PROS

Our firm has a multi-area practice such as real estate, probate, estate planning and family law. Our storage requirements are very high and our needs are met through the use of the Abacus Private Cloud. The clients' documents are accessible and organized. No need to keep unnecessary papers in our office since they can be accessed from anywhere at anytime. It's great to be able to access any document during a meeting or an arbitration.

CONS

We have to evaluate how much storage we need and sometimes that needs to be expanded. Although it is easy to do, it is just something that needs to be handled by our office administrators.

Robert

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

IT IS BETTER THAN CLONING A LAWYER

I am a solo attorney with a multi-state practice. APC has allowed me to automate my practice, from client intake to document production. I have used the Abacus products for over 13 years now and am very satisfied.

PROS

I have been an Abacus user since 2007 and on the Cloud ever since it was a little puff of smoke. The ability to have all my software managed and updated at one source, on a secure server with almost immediate access to an IT person everyday has turned out to be WAY more cost effective than a piecemeal approach to buying Office 365 here, a case management system and accounting program there, and PDF software at a third place... It not only saves me money, but also tons of time.

CONS

Way way back when Abacus went online with the Cloud, there were speed bumps (and I apologize for all the 4-letter words in those early emails), but the past few years, it has been very smooth sailing. I like the convenience of having my office EVERYWHERE that I am.

Reasons for switching to Abacus Private Cloud

good tech support when I used Abacus as a sample/testing it out.

Vendor Response

Hi Robert, Thank you so much for the kind words! We are always so grateful to hear that our solutions are making a difference for firms! If interested, we'd love to feature your customer story. Just let me know and we will set up a brief interview at your convenience!

Replied April 2020

Zachary

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Great Service - but it’s getting pricier

I think it’s a great product. With great functionality. Overall it’s a must have product. There are some areas that could be improved, but I have always felt like Abacus was always self evaluating and continually improving functionality and features. They listen and problem solve whenever you have problems.

PROS

The front and back office functionality is great. The abacus system and matters combined with the accounting piece is huge.

CONS

When it crashes, it gets frustrating. Sometimes the accounting software boots you out mid billing and that is extremely frustrating. And after hours, it isn’t as easy as it used to be to get assistance, so we find ourselves waiting until normal business hours, which impacts our ability to be in court as we are sometimes dealing with abacus issues instead.

Reason for choosing Abacus Private Cloud

Tightly integrated, good training, and made sense to me.

Vendor Response

Hi Zachary, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team

Replied March 2020

Elizabeth

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2020

Very good before Abacus took over

If it hadn't been for the good experience with Cloud9 Realtime, I never would have remained with Abacus.

PROS

Once we got through the MANY problems encountered and the COUNTLESS hours spent troubleshooting issues with various technicians due to the conversion to the new Windows platform, the software ultimately works and our users have no issues accessing their QB files.

CONS

The fact that the technical support is hit or miss. There were numerous issues between June and January that cost us hours and hours of time, starting with our emails being blacklisted by Abacus. We spent quite a bit of time being bounced around by your techs insisting it was our mail exchange creating the problem. Then we moved into the Microsoft server upgrade and data conversion. [SENSITIVE CONTENT HIDDEN] and his team made this as time consuming as possible for us. After that, we ran into major glitches getting the upgrades to run-more time spent on our end until we found the tech that knew what he was doing.

Barbara

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2018

Customer service is terrible. Rates changed without notice. Charge you to get your data back.

It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus.

PROS

The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good.

CONS

We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy."

Caroline

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

AbacusLaw has Grown with my Firm!

Exceptional! Despite some internet connectivity challenges in our small rural state, the Abacus Private Cloud implementation team were exceptionally patient, creative and persistent. They went above and beyond for our firm. We are now into our second year of Abacus Private Cloud, and I am not sure how we survived without it for so long. We love it!

PROS

The shared network allowed my small firm to group from one attorney to three attorneys efficiently. We can all enter our time for billing on the shared accounting platform, which saves me huge time as the firm billing attorney. I know that our firm's work product is in a secure cloud and that it is being backed up continuously.

CONS

I practice in a small rural state. Our internet connectivity has challenged that posed problems in implementation and installation. We still run a little slower than most, I am sure, because of connectivity challenges. Nonetheless, I would not go back to our prior system ever. I am extremely pleased with the software and with Abacus Private cloud.

Mary Ellen

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2019

Abacus Private Cloud- Review

PROS

Easy to use; easy to learn; had lots of classes; but also user friendly so that I could actually learn it on my own

CONS

Cannot group bills; have to enter all bill separately;

Reason for choosing Abacus Private Cloud

Because it seemed a lot easier to learn than some of the others and at a lower price;

Reasons for switching to Abacus Private Cloud

It was not up to date; kind of complicated to use.

Vendor Response

Dear Mary, Thank you for taking the time to review Abacus Private Cloud. We're so glad you find it user-friendly and that you've taken advantage of our training resources. Since billing isn't a feature of APC, are you referring to billing in AbacusLaw? If so, feel free to leave a review on our AbacusLaw page. Your feedback helps us make our products better. We appreciate your business and look forward to being part of your practice for years to come! Sincerely, The team at AbacusNext

Replied August 2019

Rebekka

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2020

Don't Want Anyone Else to Experience What We Did

PROS

It's an option if you need a cloud-based environment but I suggest you look elsewhere.

CONS

We had several occurrences of not being able to get onto the platform, and once it was for 3 consecutive days. In a field of hard deadlines, it's not acceptable. There were absolutely no concessions made. In general, customer service was below par.

Vendor Response

Hi Rebekka, Thank you for taking the time to review Abacus Private Cloud. Although our records show that your cancellation took place over two years ago, we apologize for any frustration you experienced. Since then, we've made significant improvements to our customer care process and added some exciting new capabilities to APC. Our aim moving forward is to provide exceptional customer service and a flawless product, and your feedback helps us deliver on that goal. Sincerely, The team at AbacusNext

Replied February 2020

James

Accounting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed September 2018

Forced Move from Cloud 9 was anything but seamless

The move to APC can be summed up in the following 1) Negative impact on external client users 2) Lost and wasted time due to system glitches and overall inability to timely get issues addressed 3. The individual support staff are great and are very helpful once you connect. 4.Management of this company, however, does not care about customer service and has the absolute worst customer relation skills that I have ever experienced

PROS

Was told all data would be hosted in Canada. Was given pricing in Canadian Funds. Portal maintained sound feature PDF's appeared to run faster Supported Switch to Office 365

CONS

1. Was told and paid for service in August of 2017 Did not have service until June 2018. 2. Started bill for service in March of 2018 but no service until June 2018 3. Was promised a sign up bonus in the form of lap tops but never got them and no credit 4.During the interim period the Cloud 9 fees significantly increased with no explanation 5.Data transfer saw files that were totally missed 6Software intallation was botched and outdated copies were loaded that won't open existing data files. 7.Our Key contact never returns e-mail or phone calls and ignores issues rather than addressing them. 8.Cloud9 would set up a user in a few days and most rcecently the same day. APC takes a fewdays before they even acknowledge the existence of the request.

Mark

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

CaseMap Customer Support's quick and concise response with a solution.

PROS

There are many with CaseMap: the ability to build a medical chronology; the CaseWide graph to show the medical chronology in a visual format; linking names, organizations, documents, medicines, etc.; the filtering capability along with the ability to customize filters.

CONS

I wish I had more flexibility with the CaseWide graph: to have the ability to select or differentiate between two (or more) filters by using separate colors that would distinguish the filtered criteria on the graph; the ability to adjust the date range of graph to get rid of dead space on the graph.

Chris

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Worth Peace of Mind

I researched several IT options when setting up my accounting firm, and Abacus Private Cloud kept coming up as the overall best solution. My entire team can securely work anywhere there is an internet connection. The set-up was smooth and the professionals at APC were super patient and helpful. Four months later when COVID-19 hit, we were ahead of our peers when offices shut down and folks scrambled to work remotely. So thankful I made the right decision to go with Abacus Private Cloud.

PROS

As a CPA, I can not put a price tag on the IT security of my accounting practice. With Abacus Private Cloud, I have peace of mind knowing that the best IT professionals and security are protecting my livelihood. The fact that we have support 24/7 works great with our long hours, too.

CONS

Expensive but worth it. Once I analyzed the cost of an in-house IT professional on payroll, Abacus Private Cloud was clearly more affordable.

Amy

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Product is easy and self explanatory

Makes life easier to be able to access from the cloud.

PROS

Makes my job easier. Easy to learn software. The system allows all the tools I need to use to be in one central location, whether it is contact information, calendar, emails, notes, etc. I love the Abacus Private Cloud. It allows me and my employer access to our information from anywhere we are. I have not had any issues with the software and we have it installed on my bosses laptop, smartphone and desktop.

CONS

Text is small, but that could be that I haven't figure out to make it larger in the settings. Sometimes when accessing our network from the cloud it tends to run a little slower.

Vendor Response

Hi Amy, Thank you for your review! We're glad to hear that the software makes your job easier and you found it easy to learn. We're thrilled to have you as a customer and look forward to continuing our partnership. Best, The AbacusNext Team

Replied April 2018

Jonathan

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2019

Debilitatingly slow performance

We are very disappointed in the failure of APC to consistently operate as promised.

PROS

When this software works, it's great. If it operated consistently and in "real-time", I would highly recommend it.

CONS

In over a year of using APC, we have had regular, recurring, serious connection issues. I calculate an average of 5 hrs/wk in lost productivity per user over the last year. As indicated above, when functional, the system is great; the problem is, you never know whether you'll show up for work and be able to work, or whether you'll spend half the day on the phone with tech support trying to figure out why the system is lagging.

Michael

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2020

Former Customer

The customer support was hit or miss. Somedays excellent, some days awful. There were issues that never got resovlved. We never significantly changed our services over the years, but somehow our bill always increased.

PROS

Managed / Remote servers are nice and enable the workforce to be anywhere. This also reduced our need to monitor and babysit servers in our office.

CONS

Customer support is hit or miss and pricing.

Reasons for switching to Abacus Private Cloud

Not wanting to support IT in our office

Lori

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great Software

Overall satisfied.

PROS

Lots of great features. Great organization of client info.

CONS

Tends to disconnect on a daily basis. Not out for very long but still frustrating.

Vendor Response

Hi Lori, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team

Replied March 2020

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