Abacus Private Cloud
About Abacus Private Cloud
Abacus Private Cloud Pricing
Please contact CARET for pricing details.
Starting price:
$200.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Abacus Private Cloud
1 - 5 of 116 Reviews
Michaael
2 - 10 employees
Used less than 12 months
OVERALL RATING:
2
Reviewed May 2021
Worst business decision of my career
Ada
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
A Robust solution for today's mobile office needs
Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”
PROSThe software has a wealth of features that can make tracking cases and billing so much easier.
CONSIt does take a while to learn most of the features but it is worth the time.
Elliott
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Abacus Private Cloud Review
I like the product very much. I compared it recently to other legal software programs that have similar functions and I think this one with all the additional features works the best for my office.
PROSI like the integration of the court forms with the client base. The calendaring is excellent. If one uses the notes it is easy to keep track of the clients' information and keeps them updated. The ease of logging on from off-site is easy. We were able to have everyone work from home within 2 days of implementation. We don't need physical files and can put the clients' entire file on a dvd for storage. Service has always been very good. They walk you through what they are doing so you know how to do in in the future if necessary.
CONSIt is a bit expensive, and I would like them to give us a break on the price when we add users. Some part time users cost the same as full time. I would like it to integrate with an accounting program like QuickBooks.
Reason for choosing Abacus Private Cloud
I had been using the Abacus program for many years and liked their approach to a cloud based program. We didn't have to do much in the way of conversion.
Michael
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2022
Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work
The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help.
PROSIt allows easy remote access through remote desktop
CONSAvoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more.
Reason for choosing Abacus Private Cloud
Because it included the Abacus law software. Now we regret the swtich.
Reasons for switching to Abacus Private Cloud
Thought a cloud based system would be more flexible and they promised the Abacus Law software would replace Timeslips and our Judicial Council forms software, which it did not do.
Autunm
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2020
Cloudbased for Times Such as These
Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.
CONSIt can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.
Vendor Response
Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team
Replied March 2020