Abacus Private Cloud vs Remote Support

Abacus Private Cloud has 108 reviews and a rating of 3.73 / 5 vs Remote Support which has 1602 reviews and a rating of 4.58 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.73 / 5 (108)

4.58 / 5 (1,602)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

September 22, 2020

March 9, 2021

Pros/Cons

  • Pros

  • It's really easy to use simple and fast it has access to so much information

  • Integration was easy for our practice. We love the ability to access from anywhere.

  • Cons

  • It does take a while to learn most of the features but it is worth the time.

  • We have to evaluate how much storage we need and sometimes that needs to be expanded. Although it is easy to do, it is just something that needs to be handled by our office administrators.

  • Pros

  • Great product and easy to use. There was no need to have over complicated software installations or additional steps needed. Very straight forward when using the product. Mobile support was great.

  • It was very easy to get used to this software and it helps a lot for secured support. I recommend it!

  • Cons

  • I think that the product is very good and works well in our organization but the price is too high.

  • The software is somewhat difficult to configure. The sysadmin training is fantastic, so a very minor quip.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos