All AeroAdmin Reviews
1-13 of 13 Reviews
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Jeanette
Verified reviewer
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2020
Great product little support
We are happy with the program now that the set up is over. You can reach support easily via chat but they are not terribly helpful once you get them.
PROSIt makes it possible to connect to my work computer so I can work at home. We have a network that I need access to so I cannot do my work from my home computer without that access. This makes it possible to do everything I need to do from home.
CONSWhile the set up was not difficult, understanding how to do the set up was and there was next to no support from the software company. They don't offer to help even when you order the corporate package which we did. They did refer me to one youtube video, that was it.
Reason for choosing AeroAdmin
The pricing
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Easy to use and efficient software for remote work
I used AeroAdmin daily. It is very efficient and very easy to use. The installation is very simple.
PROSBusiness use Easy download Simple interface Unattended Access File sharing Great price Reliable customer support
CONSLimited functionality on Mac running machines.
Reason for choosing AeroAdmin
I was recommended to use AeroAdmin by a client. It offers a very secure connection. I like the simple installation and the Interface.
Joseph
Medical Practice, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
AeroAdmin
It has been awesome. I mostly use it to make sure our workstations have updated software. I can do this from home after business hours when the machines are not being use. I try to respect the amount of time connected through the companies servers by using IP addresses when possible, but having ID access when away from our network allows me complete flexibility. And, even though I am using the "free" version, customer support has been helpful when I had a problem, and things were "fixed" quickly. But, I have only ever had two problems, so it is a small sample size. That fact does go to show how stable this software is.
PROSAvailability and Speed, very few limitations on what remote user can do. Works for 99+% of what I need.
CONSSome issues with differing "screen sizes". This is less of an issue when using a high resolution monitor.
Reason for choosing AeroAdmin
Even the "free" version was allowed to be used with business. And as I noted above, it never failed to load as a service after a re-start of a computer. This is very important when your main use is to do updates that may require a computer restart. Some other software, otherwise very adequate, failed to load automatically after a restart on some machines.
Kristina
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Horrible Remote Access software - not reliable
This was the worst remote desktop software I've ever used. Support was non existent. I'm looking into how to cancel.
PROSI liked nothing about the software. It was Horrible
CONSThe software was archaic on the interface and features - Setup required an EXE file to be downloaded and then run - it showed up on the task tray and thats how you opened it.Supposedly installed a service however remote computers wouldn't reliably respond to connection attempts.Had to physically go to the remote systems to reboot them multiples times a week.Support was abysmal.
Reason for choosing AeroAdmin
I didn't - I went back to Splashtop
Reasons for switching to AeroAdmin
Cost - Team viewer is expensive
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
Free, light and portable remote control system.
Aeroadmin gives the ability to connect and control a computer over the internet for personal and commercial usage for free. I really recommend everyone to the user it once.
PROSIts totally free for commercial and personal use. Sometimes my students need personal assistance as they don't have the same hardware and software. I can quickly solve their problem using a quick session. Everything is super simple and easy to user. The software is portable so my student can delete the software after using it. The control my student has is a lot. They can select what I can control which is a good option.
CONSI sometimes it gets disconnect when I am working behind a firewall, but when I use a mobile data connection without firewall it did very well.
Reason for choosing AeroAdmin
Annoying tos always and for only non commercial usage.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2020
No install, easy to use remote software
Great tool for those that need to help someone else by seeing their screen. It makes supporting someone so much easier and faster.
PROSYou don't need to install anything, just download and run the program on both systems. Those that you are connecting to will read off an ID/PIN that you enter on your end, and then you make the connection to view their screen. Unlike some other programs I've tried, I have found it to work nearly 100% of the time. No network/firewall changes needed.
CONSNot so much a con, but if you need more features like file transfer, controlling multiple computers at the same time, etc., you need to opt for a paid version.
Reason for choosing AeroAdmin
Price and features.
Scott
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2018
One of the simplest remote access and support applications I've ever used
By switching to AeroAdmin I saved my company hundreds of dollars per year AND added new features like instant push button support (SOS) to my offerings.
PROSAeroAdmin has one of the easiest to use interfaces I've ever come across. The program itself is very simple and easy to use, and very easy to find the features and settings you are looking to access. You can do almost anything and help anyone with the free version alone, but I opted to go with the corporate version to support the company AND for the additional branding options. They are far less expensive than almost all of their competitors, but they give you all the same features and then some. Their SOS feature is amazing for anyone that wants to give their clients push button access to fast help.
CONSAlthough the software interface is very easy to use, I feel like the program itself is dated. Everything works just fine, and I haven't encountered any errors, however the program just has a Windows XP look and feel to it and needs a facelift. Besides that it is fantastic.
Adem
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
AeroAdmin is great for remote work
With AeroAdmin we can calculate the remote working hours and charge it accordingly.
CONSScreenshots of the system should be better in resolution or at least there needs to be a resolution tuning option.
Jamie
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy, Great Value, Great Support
I need to access my personal computer when I travel. I'm away for approximately 60 days per year. This program allows easy access for me.
PROSI was using another vendor, but needed Commercial Use. The competitor's software was as much per month as AeroAdmin is for an entire year! The free version works great, but only allows 12-17 hours per month usage. So, I installed the single computer version. It allows you to choose the resolution so I am able to make the print larger. Working great so far.
CONSIn a perfect world, the Free Version would allow more usage hours. No real cons yet. I will keep you posted.
Sam
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed February 2019
AeroAdmin - Easy to Use - no frills
I found this very simple to use and it is free, which can save a lot of time when trying to get remote access to a user that has no software for this.
PROSI like that it is free to use and it's very straight forward and works right away. Being able to logoff and reboot the computer is very helpful.
CONSThe main think I wish it had was a chat option, that can make things so much easier. It also can print remotely.
Debjit
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2019
Free portable, easy and fast remote control system.
I really like the little portable file not asking for an installation of any kind. Just start and get connected. The client has full control over what another person can control which is a big deal. As free version can support commercial usage I am in safe when using for this purpose and no more only "Personal use" TOC all the time.
PROSThe free version is more than enough for me. I have used much remote connection software before, but it is really easy to use. Aeroadmin really has fewer things which are a good thing. Just put the partner code and they can see what permission to give. This client's end permission is a great thing for any user. The video quality is ok and I can select it from settings. I can record and take a screenshot of my remote session which is really handy. Unattended access helped me to set up an offsite download windows machine for overnight download job.
CONSMy avast antivirus sees this application as a threat which is really annoying and searches for threats every time I start. I think it needed to be fixed.
Dr. Ali
Civil Engineering, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2018
Ripped off software
Bad experience and waste of time and money
PROSCheaper than other remote connection software; but totally waste of money as functionality is poor
CONSI bought the paid licence--Simply speaking it is ripped off Frequent disconnection Slow browsing when it connects Poor data transfer It wasted 80 gb of my internet last month as I have to start over and over for a simple file transfer
Kouadio franck arnold
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Bon outil de contrôle
Satisfaction générale
PROSPratique pour la prise en main à distance pour l'assistance et la résolution de problèmes informatiques, idéale pour les entreprises
CONSPlan de tarification élevé devrait revoir le prix