AnyDesk

RATING:

4.6

(1678)

About AnyDesk

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface. Designed for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing. Other features of AnyDesk include international keyboard support, file transfer, lightweight, encryption techno...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AnyDesk Pricing

Solo (feature set for single-person companies): €14.90/month Standard (feature set perfect for starting with a team license): €29.90/month Advanced (advanced feature set to support additional business needs): €79.90

Starting price: 

€14.90 per month

Free trial: 

Available

Free version: 

Available

MacOS main screen

AnyDesk Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AnyDesk

1 - 5 of 1,660 Reviews

Monique

Photography, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

A great free option for remote control

User Profile

Abdul

Verified reviewer

Electrical/Electronic Manufacturing, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

AnyDesk saved my grades by the Bell!

I am overall satisfied with AnyDesk. Although there are many areas of improvement, it meets my current IT demands and makes me feel relaxed in high-pressure situations.

PROS

I came home with my new Laptop and a pen drive filled with SolidWorks3D installation files, adamant to install and complete a project overnight - which will ensure my passing grade in my Master thesis. But Alas! The crack files got corrupted due to safety reasons and I got panicked. My intentions were to follow youtube tutorials and complete the whole installation process as per instruction. However, I called my remote friend and flagged him my distress signal. He laughed and asked me to install AnyDesk, on which I had no idea before. He not only instantly transferred his crack file to me without any interruption, but also installed the whole software like it was nothing. I was spellbound about the AnyDesk features - its swiftness, user-friendliness, transferability, and above all its ease to control. I have used other remote softwares before, but none of them is comparable to AnyDesk. It is pure love.

CONS

I feel like there should be some control where the user can select multiple folders of files that would be invisible to the other end-user. Also, audio features could be added to ease the communication. There are also some safety risks such as remote file transfer capability - I think every time the user enters into a folder or transfers files, remote authorization should be provided from another end.

Reasons for switching to AnyDesk

Why not move from TeamViewer to AnyDesk? It's free, easy to use, and install (there is version-wise bullshit like TeamViewer), low-speed internet operability, smaller file size, better control, improved and pleasing visual etcetera.

Nanda

Fishery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

Anydesk is the Most Affordable Remote Desktop App for Small Teams

Anydesk is the most affordable, yet clean and easy to use. I cannot describe how I like it by all its features.

PROS

Great feature is file sharing and request for elevation access.

CONS

Nope, overall I like all the features. All have their own important role.

Reason for choosing AnyDesk

The price

Reasons for switching to AnyDesk

Teamviewer has a plenty of limitations. the UI and UX now are not user friendly. One thing is it is pricey for a newly started company.

Chris

Information Technology and Services, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2021

Good Software, Horrific Customer Support, Greedy Cancellation Policy!!!!!!

Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket. Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! I asked them to be flexible since I had waited forever for them to actually respond to me (never were my billing@anydesk.com emails ever directly responded to). A week or two later I would get a response back basically saying nope - I owe them money. They new I wasn't using the software for the months of trying to get them to answer and clarification. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software). As a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic! While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers.

PROS

The software, for the most part works well and was easy for clients to be able to use. The branding was a nice feature.

CONS

Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though. Biggest "con" has been in dealing with the company. I used a paid version of the software for a year. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. That is where AnyDesk's true colors came out. First, there is no autopay (or at least none that was set up). So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that. I then received a billing email from AnyDesk with the line to contact their billing department at billing@anydesk.com if I had any questions. I sent them an email explaining that I was trying a different software and to please cancel my account. I heard nothing back. a few weeks go by and I get another billing email, so I sent them another message. Nothing. Another email comes, so at this point I am a little ticked, so I send another message stating I have asked them twice to cancel my account and to please stop harassing me. Then I get a letter in the mail saying they were going to put me into collections if I didn't pay. (continued below)

Ivy

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2024

A good alternative for remote access and support

Overall I'm happy with Anydesk. It's fairly priced, and easy enough to use.

PROS

Anydesk is easy to say and tell people how to get, and seems solidly built. It updates much more regularly than it used to. I feel like Anydesk 5 was out forever and now they're on 7 only a year or two later.

CONS

Setup is non-traditional for permanent installation. It isn't clear to normal users how it works right off the bat to secure a system with a password.

Reason for choosing AnyDesk

Reliability and price for usage size was the key factor in choosing Anydesk over SC or RPC.

Reasons for switching to AnyDesk

Pricing and ease of use combined with security functionality brought me to AnyDesk.