About Blitzz

Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services such as IT specialists, electronic engineers, medical equipment technicians, insurance providers and more.


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Supported Operating System(s):

14 Reviews of Blitzz

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

August 2021

Anjel from United Controls International

Company Size: 11-50 employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Blitzz is better than you think.

I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

Pros

Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

Cons

Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

Reasons for Choosing Blitzz

blittz offered all the features i needed and more.

Response from Blitzz

Replied August 2021

Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

August 2021

Taye from City of San Mateo

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2021

Great inspection software minus the clutter! SIMPLE to use!

I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

Pros

I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

Cons

The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

Reasons for Choosing Blitzz

Simple to use! We have end-users who are not well verse with computers or mobile devices. We need something simple that had all the options we need. Nothing extra to confuse users.

Response from Blitzz

Replied September 2021

Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

August 2021

Sarah from PERMA

Company Size: 51-200 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Risk Management Site Inspections

As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to help them and conduct inspections, even when we couldn't meet face-to-face.

Pros

Real-time annotation, pointer, flashlight, etc. Ease of use for our members Pricing is great Ability to stamp photos with saved bookmarks

Cons

The bookmarks feature is great, but it doesn't allow enough characters to put a full CFR in - they have to be shortened and that sometimes confuses our members. I also wish we could add the bookmarks to the photos after the fact. Sometimes when we are conducting a virtual site inspection the member is moving around quickly and it takes a minute or so to find the bookmark you are looking for in order to take the picture. This task is made more difficult by the fact that the full regulation won't fit in the bookmark so you have to remember key words you did include.

Response from Blitzz

Replied September 2021

Hi Sarah - Thank you for your review and comments. You can use Search in Bookmarks, with keywords, which will speed up the process. We also love product ideas/suggestions! We will reach out. Thank you again.

August 2021

Keith from City of Berkeley

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2021

Blitzz

Blitzz is easy to work and use. It is a great tool to have inspections.

Pros

The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

Cons

Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

Response from Blitzz

Replied September 2021

Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

September 2021

Rick from Ambiance Radio

Company Size: 11-50 employees

Industry: Business Supplies and Equipment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great Remote Support Tool

This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

Pros

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

Cons

Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

Response from Blitzz

Replied September 2021

Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas.