--- title: "BeyondTrust Remote Support Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BeyondTrust Remote Support. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BeyondTrust Remote Support is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-support/bomgar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) / BeyondTrust Remote Support Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/bomgar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/bomgar-profile/alternatives/) # BeyondTrust Remote Support User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 2,011 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,338 reviews (67%) - 4 stars: 538 reviews (27%) - 3 stars: 116 reviews (6%) - 2 stars: 17 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. - Works well for both Windows and macOS devices. - The session recordings and reports are helpful, and it works well across platforms. ### Most mentioned cons - It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. - Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. - The system is very poor in managing Remote Desktop screen resolutions. ## BeyondTrust Remote Support customer reviews Showing reviews 1-25 of 2,011 (page 1). ### review - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros easy to use for end user who are not tech savvy #### Cons licensing can be pricey and need users within our team to log off --- ### A Great Remote Support Solution For Business - Overall rating: 5/5 - Reviewer: Cristian M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. #### Cons All features works. No problems to report. #### Reasons for switching to BeyondTrust Remote Support The switch was informed by affordability of BeyondTrust Remote Support and hos easily it adapts to business needs. --- ### Good tool to remote in and for troubleshooting - Overall rating: 5/5 - Reviewer: Ashwin A. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros -Handy product.-Easy to use and options are very useful.-excellent connectivity. #### Cons Nothing much to point in. Looks works well. --- ### BeyondTrust Remote Support review - Overall rating: 5/5 - Reviewer: Marat N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool. #### Cons Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license. #### Reasons for choosing BeyondTrust Remote Support Main reasons of choosing Remote Support over other alternatives were: 1) unique features 2) product support 3) hardware-based implementation (not dependent on cloud services status) --- ### Extensive feature set that just works - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we have started using Remote Support 5 years ago our small team has been able to more proactively help our employee base as more and more have moved to remote roles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time. #### Cons It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment. #### Reasons for choosing BeyondTrust Remote Support Security and ease of use in deploying with an MDM solution. #### Reasons for switching to BeyondTrust Remote Support TeamViewer was a consumer product, with not the best privacy and security history when we found Remote Support. --- ### Remote support is one of the best remote desktop app - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered remote support solves issues and saves time for those who don't know how to solve a specific issue on their computer that leads u to connect with their computer and help them with a lot if issues they suffer from #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros what i like most about remote support that It helps me to connect to my colleague's computers and solve for them many issues that they are faces in a few seconds it's one of the best remote software #### Cons what i like least about remote support that it lags little when i get connecting to my colleagues's computer but not for long it's just for a few seconds then it returns nice and easy #### Reasons for switching to BeyondTrust Remote Support TeamViewer is getting old and i tried remote support and better from my opinion --- ### Good and secure software for online remote support to other users. - Overall rating: 5/5 - Reviewer: MIGUEL M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely doing online support in a secure way is important among many companies, specially that remote work is increasing. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is a light application, that offers a lot of functionality to do online remote support, including taking control over the other computer, transferring files, etc. #### Cons It would be great if audio transmission was also possible, doing supports while using the audio computer would be a great addition (at least the version I was using did not have this functionality, maybe newer versions have it). #### Reasons for switching to BeyondTrust Remote Support There were some security concerns with Team viewer back in the day. --- ### Bomgar - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used other for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience was great with it.i didn't have any issues while using this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used this for a semester when I was in school for remote learning and it was very easy to get a hang of. I really liked it. It seemed very reliable to me and I liked it over a lot of other remote programmers. #### Cons Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary. #### Reasons for choosing BeyondTrust Remote Support We heard great things about this software I had to drop out by my second semester unfortunately so I'm not sure which software they decided to go with. --- ### Great remote tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was amazing for what it was doing for us. I wished we would have kept it but it was not adopted so it is gone now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that one you have the agent on the machine and it is hooked to to the internet you can use the tool to remote on to the system at will. No user interaction is need as long as you have to correct access. #### Cons I really did not run in to any issues in the short time we had the the remote tool. I have noting bad to say about it. #### Reasons for switching to BeyondTrust Remote Support We need something more focused on true remote assistance. We still have Zoho in house for ticketing system and other things. --- ### Amazing but Expensive - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Providing remote support to clients and vendors when onsite access is unavailable. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros User friendly and easy to adapt to it. It has great features that allows you to do everything in one place. Two factor authentication and remote desk top support are great. #### Cons Chat section lacking, difficult to configure and also time consuming, price is very high. Creating the remote session key can get a bit buggy, #### Reasons for switching to BeyondTrust Remote Support VNC was / is discontinued and had limited features. --- ### Review for BeyondTrust Remote Support - Overall rating: 5/5 - Reviewer: Shristi R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance. #### Cons Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records. --- ### Great interactive live support software - Overall rating: 5/5 - Reviewer: Lyn L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Each interactions was always professional, and resulted in a good outcome for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have several things I liked about this software. First was easy of use, it was very intuitive. Second the support was always immediate, I never once had to wait for someone to be on the other side to assist me. I used the software weekly to navigate multiple systems and their issues. Lastly I liked the amount of knowledge that the techs had that were assisting me with my systems. #### Cons I do not have any cons about this software. Top notch. --- ### A recommended and dependable remote endpoint management and technical support portal - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A powerful Remote Endpoint and support tool for professional IT shops. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard. - Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly. - Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained - Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same. #### Cons - As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade. - There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features. --- ### Remote Support- A good remote mobility solution - Overall rating: 4/5 - Reviewer: Amit B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently. #### Cons At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues. --- ### Bomgar Review - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again #### Cons I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager. --- ### Easy remote support while maintaining a controlled environment - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Staff will always have hesitation when allowing IT to remote into their computers. This can cause resolution and deployment times to skyrocket. But Bomgar Remote Support features a full suite of tools that allows the company and its users to feel confident in letting IT remote into their machine because of its many features and customization options. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Bomgar Remote Support is easy to install and manage for your staff and IT support. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. So there are lots of options to customize how you want to manage support sessions. Once you're remoted in, a range of options for controlling the computer are available to the rep, allowing the sessions to go faster like control panel shortcuts, screen shot options, and an easy to use file share interface. The customer can see everything happening and chat with the rep in a chat box, which also displays helpful information like what commands the rep is running in the background. There is a lot of transparency when running Bomgar so everyone can feel safe and comfortable sharing their computer with an IT rep. Bomgar also integrates with other software like Service Now. #### Cons Bomgar Remote Support does take a lot of planning to set up properly and get running efficiently. A lot of the security and transparency features will require a lot of app administration. If you're a one-man or smaller shop, you will have a longer time getting many of its features up and running. --- ### Great Robust Companion-Remote Support - Overall rating: 5/5 - Reviewer: Adebayo A. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Without much ado, I can proudly say it is my favorite tool in terms of remote support. It has amazing features, user freindly and adaptability! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy super to use and maintain. It has two factor authentication feature which makes it amazingly secured. #### Cons They are so many products like this coupled with the price which is a little bit on the high side. --- ### Remote Support is one of the major communication platform with multiple features - Overall rating: 4/5 - Reviewer: Laxminarayana C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Recording sessions, screen sharing, sharing controls etc #### Cons Nothing as such at this moment and just keep the tool as it is --- ### Using Bomgar to connect with and fix remote computers - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Technicians actually drove the use of this software, they had greater needs than ours in terms of how deeply the connection would allow us to penetrate the machine, and this worked for both them and us. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A great software that was significantly more well featured than some that only would connect to the computer but not allow us to work on the computer #### Cons There was no significant downside to using this software, it always worked properly. #### Reasons for switching to BeyondTrust Remote Support Management drove this change --- ### Simple tool for remote support as well as your general IT support. - Overall rating: 5/5 - Reviewer: Rahul P. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is a combination of simplicity as well as power. The tool offers various features in a very simplistic UI and making it pretty good combination of usability as well as user functionality. #### Cons Nothing as such, I didn't find anything that was a drawback for this Software. However, The look and feel of this application can be improved as per the latest Windows applications. --- ### Providing remote support to every user - priceless! - Overall rating: 5/5 - Reviewer: Sergey M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All-inclusive remote support solution at your fingertips. Nothing like helping remotely an executive, who is traveling and urgently needs IT assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar. #### Cons Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge. Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC. --- ### Remote support is the best remote control program over computers and devices - Overall rating: 5/5 - Reviewer: Lucky U. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to connect with computers and devices 2. ) is a safe secure software and private way to allow personnel to share your computer #### Cons 1. Unable to see what your technician are doing all times --- ### Remote Assistance Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Bomgar for about 5 years now and it has proven useful especially for real time chat remote assistance for our colleagues in the organization as well as our external clients. This software allowed us to track all forms of conversations, what our employees are doing during remote connection and helps us identify process improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients. #### Cons Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control. --- ### Life with Remote Support - Overall rating: 5/5 - Reviewer: Nicola V. - Verified reviewer: Yes - Industry: Information Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros How easy it is to use and the importance of having this software for when working from home or in a number of different locations. Great security and ideal for staying in touch and communication. #### Cons Can freeze at times but that is based more on your Internet connection. --- ### Support your team with Remote Support. - Overall rating: 5/5 - Reviewer: Mathew F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros 1. Screen sharing - works well in training or online meetings2. Instant message 3. Allow easy access, actually you’ll not need to be trained how to use, it’s self educational 4. Easy for even clients to understand on their own 5. Remote access is my best feature, I can be able to remote access my colleagues laptop/ desktop when we’re not even together as long as there’s internet access6. Customer service is excellent, very responsive 7. It’s pocket friendly, not overpriced 8. The mobile app really comes in handy, you don’t have to work from office or home or even carry with you laptop, a smartphone is enough9. Remote Support offers a wide variety of tools10. Configurations are simple #### Cons None that I can tell, I like it and can’t wait to see more developments and upgrades in future ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/?page=2) --- BeyondTrust Remote Support Reviews, Pros and Cons - 2026 Software Advice