Remote Support Comparisons

RATING:

4.59

(1935)

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Overall Rating
4.59 / 5 (1935)
Ease-of-Use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Last Review Written
February 3, 2023
Pros/Cons
  • Pros

  • The integrated presentation mode has been a huge asset for customer training.
  • I liked the ease it gave to my job. The ability to screen share made customer experience very easy the software is extremely helpful.
  • Cons

  • The only negative is when you have a lag in internet it fails but that would not be a problem with the software as much as a general issue.
  • Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
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Documentation
Videos

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