I like integration Dameware with Active Directory, functionality and simplicity.

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware.

I have been very pleased with DameWare and have setup a DMW file for sharing with others that lists all our servers and other specific computers.

The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

What I like the most of the ease of use of this program.

Cannot recommend this software enough, definitely worth the money.

There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software.

The ability to do ad-hoc off network remote control is nice.

I like the AD like interface, and the general ease of use. Access to remote computers having issues and being able to pull logs any time is great.

The most useful software to make remote desktop.

The ease of use and flexibility of the remote software is very good. The cost of the software is phenomenal.

We use it when a user has a problem with the computer to show what is that exactly.

My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense.

Rarely have had to use them but in the couple cases I did they were fantastic.

Easy to use, easy to install and configure, light.

This application helped provide visibility into remote systems, allowed access to servers, and a great resource for our help desk team.

Pretty happy with the Tool due to it's simple interface.

Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month.

Expensive, but fabulous remote connectivity tool.

Dameware is a true  diamond for any IT Support staff,  software can be installed on the client machine remotely without any user intervention.

The Licensing model is awesome and only costs $50.

Connections to devices and management of the network is great. The ability to connect to devices quick and safely.

I have tried other software but have not been as impressed as with DameWare. Solarwinds has great products.

It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.

The admin console can view all connected sessions, admin user can join any session or monitor any tech. Reporting system is amazing re connected sessions or the techs performance.

There are alternatives that are significantly less expense, however, you get what you pay for.

I'd go to say it's 100% one of the best remote support software money can buy.

There is only a few things that were difficult with the product. My main concern was with the UX.

It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Quite frankly, it is the most important software I use.

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive.

We have had trouble getting to the bottom of these issues.

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines.

Effective and efficient solution to resolve our customers issues via secure remote access.

I love that this is a great software that can be used and is user friendly.

There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Even we can have more than one remote sessions. Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

It was missing features and just needed more ummph.

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

Good solid remote support product and the mobile phone element is very useful.

This is a great tool for any IT Professional that will be supporting customers remotely.

Great for remoting into machines and troubleshooting.

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Very easily integrated into an already established support team and takes almost no time at all to set up.

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

US Dollar

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk.

LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

Session Recording

Event Logs

Screen Sharing

Mobile Access

Unattended Access

Role-Based Permissions

File Sharing

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Session Transfer

Multiple User Accounts

Live Chat

For MSPs

Ticket Management

Knowledge Base Management

Automated Routing

Multiple Authentication Methods

Access Management

File Transfer

Web browser (OS agnostic)

DRE is based on an annual subscription. DRS is a one-time perpetual license

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dameware

Webinars

Documentation

Videos

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.


The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.


The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.



Softphone

Meeting Management

Real Time Screen Sharing

Screen Capture

Video Chat

Contract/License Management

Change Management

Electronic Signature

IVR/Voice Recognition

Automatic Call Distribution

Project Management

Blended Call Center

Call Recording

Call Logging

Screen Recording

Collaboration Tools

Targeted/Locked Screen Sharing

Problem Management

Self Service Portal

Inbound Call Center

Annotations

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Desktop/Browser Sharing

Mobile Screen Sharing

Predictive Dialer

Email Management

Video Support

Asset Tracking

Activity Dashboard

Computer Telephony Integration

Screen Mirroring

Availability Management

Presenter Control Management

Real-time Consumer-facing Chat

Interaction Tracking

Time Zone Tracking

Audit Management

Alerts/Escalation

Employee Activity Monitoring

Video Conferencing

Incident Management

Remote Support

Third-Party Integrations

Multi-Participant Screen Sharing

Task Management

Release Management

Campaign Management

GoTo Rescue Yearly: $1,299.00	
GoTo Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

Dameware vs LogMeIn Rescue

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