Ratings & Reviews

Overall Rating

4.57 / 5 (221)

4.35 / 5 (2,347)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 21, 2020

February 28, 2020

Pros/Cons

  • Pros

  • easy to use, easy to install and configure, light

  • Simple to Use and pretty robust. Never had any issues with it

  • Cons

  • Sometimes it can error out with commands depending on the access that you have, but otherwise is pretty flawless if you have a VPN.

  • Nothing really, the interface could use some updating maybe, it works great but still has that Windows 98 look to it kind of.

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots