# Electric AI Software Reviews, Demo & Pricing - 2026 > Review of Electric AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/remote-support/electric-ai-profile --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Electric AI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-support/electric-ai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/electric-ai-profile/alternatives/) # Electric AI 2026: Benefits, Features & Pricing Wondering if Electric AI is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Electric AI 3.7 [(23)](https://www.softwareadvice.com/remote-support/electric-ai-profile/reviews/) Pricing Starting at $25.00 per month ### About Electric AI Electric is revolutionizing business IT management. Electric offers businesses a 50% decrease in IT cost and uniform security across devices, apps, and networks, whether you're on-site or remote. Electric provides real-time IT help to 50,000 users and centralized IT administration to over 900 customers. Reduce the amount of time spent on onboarding chores from 8 to 7 minutes and help new team members succeed right away. Manage the functionality of your systems, networks, and software from a single spot. Electric can provide you with proactive ideas, so you won't have to go through it alone. Give your team access to the approximately 200 IT specialists who make up Electric's elite IT squadron. Less than 10 minutes passed before the first response. Time to start a massive project? Whether you're contemplating an office transfer or working on ISO certification, Electric is on it. Wondering if Electric AI is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## Electric AI User Interface ## Popular Electric AI Alternatives Main Product Electric AI 3.7 [(23)](https://www.softwareadvice.com/remote-support/electric-ai-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 3.62Value for money - 3.62Customer support - 3.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Pulseway](https://www.softwareadvice.com/network-management/pulseway-profile/) 4.7 [(310)](https://www.softwareadvice.com/network-management/pulseway-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.66Value for money - 4.69Customer support - 4.52Functionality Pricing Starting at $44.00 per year Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(486)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.58Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Applications Manager](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/) 4.6 [(264)](https://www.softwareadvice.com/database-monitoring/manageengine-applications-manager-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.69Value for money - 4.73Customer support - 4.70Functionality Pricing Starting at $395.00 per year Get Price Alternative Product [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.32Functionality Pricing Starting at $129.00 per month Get Price ## Electric AI Pricing and Plans Starting price: $25.00 per month Free Trial Free Version IT Hub $25.00 per user, per month Plan includes: - Personalized IT Plan - Security through Mobile Device Management - HR System Integration - Device insights, visibility, and management - Hardware procurement - Application management - Gigawatt – AI-Powered IT Assistant Custom IT Hub Pricing available upon request Plan includes: - Your Network - Your Data - Your Devices Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Electric AI Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of Electric AI Activity Monitoring Alerts/Notifications Analytics Application Management Audit Management Automatic User/Device Recognition Backup and Recovery Billing & Invoicing CRM Customizable Branding Dashboard Data Management Deployment Management Device Management Diagnostic Tools Document Management Electronic Forms Electronic Signature Employee Handbook Endpoint Management File Sharing Firewalls For MSPs Help Desk Management HR Management Intrusion Detection System Inventory Management Issue Management IT Asset Management IT Asset Tracking IT Reporting Job Description Management Kiosk Mode Knowledge Management Location Tracking Mobile Access Mobile Content Management Monitoring Multiple User Accounts Network Monitoring Network Security Orientation Workflow Management Patch Management Policy Management Projections Project Management Real-time Alerts Real-Time Analytics Real-Time Chat Real-Time Monitoring Real-Time Notifications Remediation Management Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduling Screen Sharing Security Auditing Security Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Session Recording Session Transfer Single Sign On Software Management Surveys & Feedback Synchronization Scheduling Task Management Third-Party Integrations Threat Response Training Management Troubleshooting Unattended Access Uptime Reporting User Management VPN Vulnerability Scanning Wireless Internet Access Control Wireless Troubleshooting Workflow Management ## Electric AI Integrations Asana Integration rated undefined from -1 review Autodesk Forma Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review Google Forms Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Box Integration rated undefined from -1 review See all 24 integrations ## Electric AI User Reviews Overall Rating 3.7 Ratings Breakdown 5 30% 4 43% 3 9% 2 4% 1 13% Secondary Ratings Ease of Use 4.2 Value for money 3.6 Customer support 3.6 Functionality 3.7 Sayma B. Verified reviewer Primary/ Secondary Education 11-50 employees Used monthly for less than 6 months Review source Reviewed October 2024 Great asset management tool. 4 For what it is, it's a nice add on to have. The asset management system is very easy to use. Ratings Breakdown 5 Ease of use 4 Value for money 3 Functionality Pros: Focusing on security is a pretty unique selling point. It has a good plan system and also uses Ai which reduces planning time. Cons: It doesn't have many functions besides asset and employee/ user management. Read More KF Keely F. Verified reviewer Civil Engineering 11-50 employees Used daily for less than 12 months Review source Reviewed June 2025 Impressive AI Automation with Fast Result 5 Electric AI exceeded my expectations. Once we got past the initial learning curve, it became an essential part of our daily operations. I’d recommend it to anyone looking to streamline and scale their business using intelligent automation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Electric AI has significantly improved the speed and accuracy of our workflow. The automation tools are intuitive and have saved us countless hours on repetitive tasks. I was especially impressed with how quickly the platform adapts to different inputs and provides smart recommendations. Their customer support is also top-notch—responsive and knowledgeable. Cons: While powerful, it took some time to fully understand and customize the features to fit our specific needs. The initial onboarding could benefit from a more hands-on walkthrough or tutorials. Read More AG Ajay G. Verified reviewer Computer Software 51-200 employees Used monthly for less than 2 years Review source Reviewed August 2025 Good for IT and employee onboarding/offboarding, not so good for security 3 I have had mixed experience while dealing with devices, getting them unlocked when a user sends them back without properly cleaning them. In one case we lost the MDM account they were using and had to go to apple with receipts to get things fixed. Ratings Breakdown 4 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: It is a good tool for employee onboarding and offboarding. It helps ships laptops, get them back and set up accounts. Cons: They are bundling a lot of different tools, which makes it harder to have a unified platform. They use a different tool for MDM, another one for EDR and our team now has to deal with many tools or ask them for help. Read More CM Celeste M. Verified reviewer Alternative Medicine 11-50 employees Used weekly for less than 12 months Review source Reviewed April 2025 It’s Electric! The IT Savior 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Super easy way to fulfill all of your HR needs Cons: From onboarding to activation, Electric simplifies IT Read More MP Mrunmayee P. Verified reviewer Retail 2-10 employees Used weekly for less than 12 months Review source Reviewed December 2024 Fast IT Support on Demand 4 Electric AI is a reliable solution for managing IT needs with minimal disruption." Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Whenever our team had device issues, Electric AI resolved them quickly, saving us from downtime during busy periods. Cons: Adding advanced customizations required assistance, but support was very responsive. Read More Dhananjay S. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for less than 2 years Review source Reviewed March 2023 "Transforming the Energy Sector with the Power of Artificial Intelligence: Introducing Electric AI" 4 Electric AI is a cutting-edge software that utilizes advanced machine learning methods to enhance the efficiency of the energy industry by optimizing energy usage. Its capabilities have the potential to lower energy expenses, increase reliability, and support sustainable practices, while also providing valuable real-time insights and recommendations to aid informed decision-making. All in all, Electric AI shows great potential to revolutionize the energy industry through the power of artificial intelligence. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: The main goal of Electric AI is to enhance the efficiency of the energy industry by utilizing cutting-edge machine learning techniques. By analyzing data and making predictions, this software has the potential to lower energy costs, increase reliability, and promote sustainability. Furthermore, it provides valuable real-time insights and recommendations, allowing companies to make informed decisions based on accurate and up-to-date information. Cons: It is important to recognize that Electric AI, like any software, may have constraints, including issues related to the quality of data, challenges in implementing the software, or potential biases in its predictions. These constraints must be taken into account and addressed appropriately to ensure that Electric AI can fulfill its intended objectives successfully. Read More VR Verified Reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed August 2023 Business is struggling: Layoffs and Leadership effecting customer experience. 3 Our journey with Electric AI was fraught with challenges. An initially promised dedicated account manager was overshadowed by company changes, impacting our onboarding.Service quality wavered, especially with our Microsoft and Meraki license deployments. A Meraki licensing error halted our operations for two hours. Electric AI couldn't help, leaving us to solve the problem alone.Communicating concerns to their executives yielded unsatisfactory responses. Issues included license over-purchasing, incorrect assignments, and missing security software deployments.Considering Electric AI's premium rates, the value for our investment was questionable. While they have potential as a leading IT provider, our experience prompts caution for potential clients. If Electric AI addresses these issues and prioritizes customer experience, they could reclaim their status as a top managed IT provider. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Initial Promises: The company began with the assurance of a dedicated account manager, indicating a willingness to provide personalized service.Potential for Growth: Their internal restructuring suggests that they are aware of issues and are attempting to pivot or grow, which might indicate a forward-thinking approach.Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience. Cons: Unfulfilled Commitments: Despite the promise of a dedicated account manager, the experience didn't align with initial assurances.Impact of Internal Changes on Customers: The major layoff and other internal challenges directly impacted the onboarding process, indicating a lack of contingency planning.Lack of Responsiveness: Despite reaching out to the highest levels of customer service, concerns weren't adequately addressed, which can be a red flag for future support interactions.Trust Issues: The initial setbacks created a foundation of mistrust, which can be challenging to overcome in a business relationship.Prolonged Resolution: Even after expressing concerns, the expected resolution time was significantly longer than anticipated. Reasons for choosing Electric AI When I initially signed up with Electric AI, I was under the impression that I was investing in a top-tier service. Their rates were among the highest in the industry, and after speaking with several current users, I felt confident that the premium price would correspond with premium service.However, my experience turned out to be significantly different from what I anticipated:Staff Layoffs: Soon after I began my onboarding process, Electric AI underwent major staff layoffs. This internal change directly impacted the quality of service and attention I received. While I understand that companies undergo restructuring, the ripple effect on customers, especially without adequate communication or contingency plans, was deeply unsettling.Leadership Concerns: Beyond the staff changes, there were evident leadership challenges that further exacerbated the situation. Whether it was a lack of clear communication, delay in addressing pressing issues, or an overall disjointed approach, the leadership's handling of these transitions was far from ideal.In hindsight, while the company might have been a top choice in the past, the changes they've undergone over the last year have taken a toll on their service quality. I genuinely hope Electric AI can turn things around, but for potential customers reading this review, I recommend proceeding with caution and considering the current climate of the company before making a decision. Reasons for switching to Electric AI The business \[sensitive content hidden\] was retiring and recommended Electric AI as a provider among others. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed June 2021 Great marketing, good ideas, poor execution 1 I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes. My CS rep was awesome, he could not have been more understanding and dedicated to making the partnership work, and I felt awful constantly having to raise QA issues with him. The product team seems to have the right ideas. One specific product person I spoke with was very understanding of how the issues we were facing seemed to manifest, and we appeared in agreement on how technology and automation was the key to the success of the product. I appreciated her willingness to sit down and chat about the health of the partnership. Unfortunately, I cannot recommend Electric in this current form. Without key investments in automating against well documented and established SaaS APIs, there is too much human involvement. Almost every task requires one of your employees to double check their work. I'd be very curious to see how the product functions in 12-24 months once they get through some more of their roadmap. Ratings Breakdown 5 Ease of use 2 Value for money 4 Customer support 2 Functionality Pros: I love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset. Cons: Quality of service was the #1 issue on a consistent basis. Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process. It would take hours and constant prompting to get updates to tickets or to close any kind of loop. Many promises made during the sales process wound up being completely untrue, such as DIY JAMF/MDM policies, and being given the JAMF/MDM config/instance when the contract expires. Onboardings were executed on time but with regular mistakes, such as missing group memberships or typos or putting their new work email in as a personal secondary email. Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on. In the waning days of our contract, onboarding requests were marked as completed despite having absolutely no progress made. Even now after having cancelled our contract, they continue to try and bill our card for a contract extension that was cancelled, even after direct outreach to have them stop. Read More SM Stuart M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Review source Reviewed May 2023 Run Don't Walk to Find Another IT MSP 1 Terrible. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing. This was one of the singular worst service experiences we have had as a business in almost 20 years. Cons: The fact that they were unable to deliver the service we contracted for. Only a small portion of machines were being managed correctly with their MDM. Their system for managing hardware, Turbine, is a disaster, and their help desk was more or less useless, resulting in my staff managing their IT issues. A total failure. Reasons for choosing Electric AI We believe the it of IT as a managed service was a good one and still is. Electric is just an awful provider. Read More VR Verified Reviewer Internet 201-500 employees Used other for less than 2 years Review source Reviewed March 2021 Really good and professional ITservice 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: In most cases, responses are fast and helpful. Cons: Sometimes the response time is too long. 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