Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.

Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also

Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...

We have been using goverlan for well over 10+ years and it has been great. We have briefly reviewed it against other similar products but always continue to use Goverlan.

What we like most is its ease of use and its features. It database mirrors Active Directory so we know exactly where to find a user or device. Or when we don't its search feature works well and takes us directly to the required resource. The ability to remotely access windows clients as well as mac from one console is very handy, saves us having multiple remote administration apps.

Unfortunately we find the program sometimes has issues finding clients in remote domain or forests. Usually looking up the clients IP Address from DHCP and connecting via that works, but would be great if we didn't have to do this.

its easy to use, can go between windows and see multiple machines at once

it donst always work and it crashes alot

Overall I am satisfied with the value I receive for the price I paid. I use it daily.

Price was a major deciding factor for me. At the time they were one of the few options with perpetual licensing. Easy to deploy. Client app is not resource intensive. Customization and automated reports Provides a lot administrative back-end where work can be done without disturbing the user. Ability to aid users remotely, eliminating need for third party remote tools that we cannot control.

The customizing can be a bit more intuitive and easier. It took a little while to get used to. I used other RMM tools before that I found were somewhat better in this regard. I've come across many installed application that I could not remove from the admin console. Would have been good if it could connect with WSUS or it's own repository to manage Windows Updates. The Technician versio can't use any customizations created. It's kind of handicapped to just remoting in.

Overall it has been a really solid product. Hope to see a cloud based version soon so we don’t have to lunch a hole in firewall for remote capabilities.

They have a ton of awesome features and functions. You can search for a user then connect with ease. The custom actions and scope actions are awesome.

Wished they would connect there custom actions to the remote control features for a deeper integration between their products. Also would like to see built in automation instead of having to rely on Windows schedules tasks. Also would be nice to see patch management and windows updates like other remote control tools.

The always respond same day.

I love the ability to remote into multiple machines.

Often when opening up machines, if one machine becomes unavailable, you have to switch between tabs in order to remotely control a machine again. Hopefully they will fix this bug soon.

We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

We were looking for an alternative to all of the RMM tools out there that are geared for MSP's, but none for In-house tech support on an enterprise level (without getting into the convoluted beast that is SCCM/SCOM). The intuitive, ease-of-use for our TSR team, right out of the bat, along with the amazing tools available make this suite as powerful as any other RMM tool we have used (Pulseway, Connectwise, Kaseya, Atera, Solarwinds, etc.) but for IN-HOUSE, non-MSP...simply awesome. Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8.

Without purchasing the more expensive on-boarding package...it was fairly convoluted to set up for our out-of-network laptop users and there is no ios/android app. That being said, the management tools, along with AD integration and relationship mapping make this so incredibly easy to use for our clinical informatics and Tier 1 and Tier 2 TSR's...it easily outweighs the CONS.

We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive.

Quick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need.

Lots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times.

I have been working with this product over 20 years in my IT career. Every company I bring it to thanks me for introducing this product it really helps with service management teams.

I can easily navigate AD reset passwords, remote PC’s. Reporting. Just to name a few of this very capable product

Not a biggie, but would love to see more with windows patching incorporated into the product

Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix.

Goverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site.

I have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient.

Goverlan is great inside the LAN, marginal outside the LAN.

I originally purchased Goverlan as a remote control tool about 10 years ago. Over the years it has come in handy on multiple occasions when other remote control apps didn't work. I've had situations where servers have been hung and couldn't RDP into them but was able to get into them with Goverlan. It has detailed hardware info about the computers in your network and you're able to push procedures, make changes to registries, etc. It's very powerful and I have only scratched the surface of its capabilities.

When the reach version came out, it was supposed to make it easier to access machines outside of your LAN. I've been able to use it that way but it's not very easy to set up and not always reliable outside the LAN. Tech support is not very helpful...they refer you to documentation and help forums.

Goverlan provides a critical tool that our IT department is able to use to support our remote locations that don't have any onsite support. I can't say how much this reduces our overhead and significantly lessens our need to physically be onsite. Additionally it has become such a useful tool that we are able to provide support and manage our system using this as out primary support for any system that is on our network

Goverlan really provides immense flexibility to support our users and our hardware over local and remote locations. It connects very quickly and easily, ties in to our existing AD structure, and provides numerous tools to provide critical information about our systems.

Some PC's or OS's will require prep to integrate in full. Once this system is worked through, it isn't as much of an issue

We can not do without the software at this point.

Mostly we use the remote control feature and the scripted installs feature. Recently we have started adding some scheduled tasks into goverlan to take care of some of our weekly file management tasks we have to do. I have also configured our Goverlan to allow us to remote a users personal computer. We really like this aspect of it.

Sometimes the display refresh is a bit squirrely. It will tell me there is no monitor connected at times.

Goverlan Reach allows me to get a broad and detailed view of the assets in my enterprise. The reporting feature has made my daily administrative tasks much more manageable. The ability to push installs to groups of devices cuts the time to implementation drastically.

When I run an administrative scope, the results are only based on the devices that are currently powered on. I have seen in this newer version that Goverlan keeps a history of information about a device, but that information is not queried or reported when doing a scope. This information is only available when looking at individual devices.

Reach enables me daily to troubleshoot remote stations successfully. I can verify installations, maintain labs and fine-tune Lab's workstations. I love it! It is easy to setup, learn and operate. It has all the functions an administrator dream about. Keep up the good work GoverLAN!

The ease of use and the power of the options/features.

Not much. I did no encounter any problem.

Not having to travel to remote locations to help users who are out of state or not local

Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great. Easy to use Licensing is convenient to keep track of users Observation tool is great when interaction is not needed Chat tool - love it!

Do not like that if you logout as one user to login as another user, you may lose your connection. Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.

Have used Goverlan Reach for reporting / planning, remote control / problem resolution, remote installation of software (either individually or in batches). Extremely satisfied with this product.

This is by far one of the best AD / client management solutions I have ever used. Extremely powerful toolbox to resolve technical issues without having to leave the office and drive to remote sites.

Scope actions could be easier to configure / use. Filtering options are difficult to sort out.

We have been using this software for around 10 years now and if it was not up to the job, well, we would not still be using it. I think coming from an IT support enviorment that speak volumes.

Using the console is super easy, and offering remote support and remote management is plain and simple.

I can't really think of anything that these people have not thought about.

Remote administration is great. Scope actions work great . Ease and functionality is great. Upgrading to the latest edit versions and initial setup is quite easy as well. Works great with AD.

Crashes too often. This has been an ongoing problem no matter what version but 8 and 8.5 seem to be the worse. 9 seem to correct some of those issues. Would like to see some more functionality from wol.

Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at. Scope Actions have helped me manage software licenses and updates.

App shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.

We are able to remotely administer all of our laptops/workstations no matter wherethey are located around the world. GoverLAN reach has greatly simplified this process for us.

We are not crazy about the licensing model used. We have had some issues in that past (which have been ironed out).

mostly remote troubleshooting but also helps with inventory and configuration of devices, alerts, so many different applications. As stated initially we have been and continue to be very happy with the product.

everything is intuitive, easy to find, easy to use, software installs in seconds, no complaints

I wish they had a management console that worked on MacOS

It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.

I love the new updated feature where you can actually have an audio conversation with the user on the other end.

Saved us a ton of time in supporting our remote users.

Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

Excellent product, use it daily.

Its a great product that has awesome functionality. It has helped us see first hand what issues our staff is experiencing.

having to install the client on the machines.