I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

We have not encountered any Cons with this product at this time.

Product does what it supposed to, most of the time. Support is great with any issue you'll might have with the product.

Very good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features

Sometimes the host client stops working, and we cant access the host until the host will restart his machine.

The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc.

It works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users

Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!