All Impero Connect Reviews
1-18 of 18 Reviews
Sort by
Gary
Verified reviewer
Oil & Energy, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Reliable Product For Our Needs
I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.
PROSWe never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.
CONSWe have not encountered any Cons with this product at this time.
Vendor Response
Hi Gary, Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way. We appreciate your business and look forward to working together over the coming months and years. Regards, Your friends at Netop
Replied February 2019
Shaul
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Good product overall
Product does what it supposed to, most of the time. Support is great with any issue you'll might have with the product.
PROSVery good for Domain environment. Unattended access is pretty much why we bought it, It comes with a lot of extra features
CONSSometimes the host client stops working, and we cant access the host until the host will restart his machine.
Reason for choosing Impero Connect
Good for domain environment.
Vendor Response
Thank you for your feedback and review, Shaul. We'd like to help troubleshoot this issue with you. Connect has a reputation for reliability and stability, and we want your experience with the product to reflect that. We'd be happy to set up a personal Support session to resolve the issue. Please reach out to support@imperosoftware.com so we can get connected. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.
Replied April 2022
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2020
Netop review
The good thing is Netop allows you to make system changes using a remote connection, proving helpful in a lot of business situations. You can install programs, run scripts etc.
CONSIt works slow a lot of times, the app process can break often and needs the computer to be manually rebooted. Kicks out from the remote connection often when switching users
Vendor Response
Thank you for the feedback. Netop is used by customers all over the world to support and manage devices and they routinely mention the same "Pros" you have. We rarely hear these "Cons". Netop is routinely praised for our consistent, solid performance. If you are experiencing "breaks" or challenges when switching users please contact the Netop Support Team and we'll work with you to correct the issues. We can also address issues related to speed and performance. Netop Remote Control includes a variety of options and configuration choices that allow you to optimize remote sessions even when dealing with low-bandwidth connections.
Replied October 2020
Joseph
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Solid program with good support
Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.
PROSRequires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.
CONSIt's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.
Vendor Response
Hey Joseph - We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control. I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use. Take a look and let us know what you think. Regards, Your Friends at Netop
Replied November 2018
James
Verified reviewer
Pharmaceuticals, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
NetOp remote control - unlocking EPOS automation
Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!
PROSNetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.
CONSHad a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!
Vendor Response
Hi James - Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team. Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency. Regards, Your Friends at Netop
Replied November 2018
Geoffrey
Computer Hardware, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Excellent for certain scopes
It is easy to install and use. It certainly makes work more efficient.
CONSThe IP security is not really there for situations like we have. In a school or small business environment where everyone is a member of the same organization it would be excellent. Where the users are not from the same organization, the ability to secure IP is very important and is not addressed well in the current versions.
Vendor Response
Hi Geoffrey, Thank you so much for your review and feedback. We're proud of the industry-leading security features we offer to our client base. There might be an existing resolution for your concern, and we'd enjoy the opportunity to talk it through with you. Please contact support@imperosoftware.com so we can get in touch, clarify the issue in a personal Support session, and find a resolution. You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.
Replied April 2022
Larry
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Accessing the Start Menu is a game changer
Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.
PROSMany remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.
CONSIt's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.
Vendor Response
Hi Larry - Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs. If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software. Regards, Your Friends at Netop
Replied November 2018
Grant
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
NETOP
Remote management of bank machines, and possible Macs
PROSFairly easy to use, very secure, self contained product that doesn't require any extra software/rights on OS to function.
CONSInterface is older look and feel. Needs a refresh. Security server interface is painful and need a complete overhaul.
Vendor Response
Hey Grant, Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module. Regards, Your Friends at Netop
Replied November 2018
Taylor
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Netop Remote Control Review
Very good, I've liked it. Use it every day.
PROSFIPS compliant, web version as well as client installed version
CONSDeployment could be improved as far as learning how to do it to a domain. Guest interface could be improved.
Vendor Response
Hi Taylor, Thank you for the kind review. Netop is continually working to improve the user experience of our software and your feedback is really appreciated. We are happy to be able to provide effective and secure software that can be utilized on a daily basis. Netop is committed to making sure that Netop Remote Control software is easy to use, incredibly secure and constantly delivers value to our customers. We hear you on the look and feel of the guest interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities. Best regards, Your Friends at Netop
Replied April 2019
Anton
Medical Devices, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
In general, Impero meets our needs
The overall experience is that Impero portal setup is the right chose for our department, where we have many machines placed at sites worldwide.
PROSIt is good to scale users to different hosts which do that many OEM's can share the same portal It is highly positive that we don't need any hardware.
CONSwhen you have 50+ devices, guests, roles etc. ant the portal default always show 10. then it takes time to go down and chose to change to present 100 lines per page. For me the portal must default always present all devices, users etc. then you can degrease if needed.In same way some of the combo boxes cannot show all lines in the combo box.If you as an example should find a device starting with Z it is not possible to scroll down to Z if there are many devises.
Reason for choosing Impero Connect
Mostly because that Impero don't need any hardware.It is a mature product and have service worldwide and the price policy is acceptable.
Casey
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2022
Great classroom solution with many options
I love the ability to keep an eye on students as they work, being able to lock down the computers, and using the "run" applications to assist in software installs across a lab.
CONSWorking across subnets over active directory can be complicated. I have yet to use a version that allows more than one "teacher" to be connected to the same room. This causes the software to be useless in situations when a "teacher" is already connected and I need access from a remote location.
Gary
Information Technology and Services, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Netop Review
Overall, I have always been pleased with Netop. It is a great program to use.
PROSI have been a long time user of Netop. I had a client introduce me to it. I was a firm believer in Symantec pcAnywhere. I quickly moved everything over to Netop when I saw how much better it was. It has been many years and the product has changed drastically. It's a great solution to use when you want to remote control your clients.
CONSI really have never run into any issues with using this package. I have nothing bad to say about this product at all.
Vendor Response
Thank you for the review. We've been making Netop Remote Control software for over 30 years and feedback from customers like you has shaped the product in countless ways. We work every day to make the software more secure, more flexible and more efficient. Beyond producing "great" software, we also strive to provide the best service in the industry. If you ever need assistance with a tricky network setup, help with a mass deployment, or just have questions about optimizing the software in your environment please let us know. Regards, Your friends at Netop
Replied March 2020
Curtis
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed April 2022
Remote Tech Support
I like that this program allows me to reach out and help stores for with any computer issues or items that they need extra direction on.
CONSThe are a couple of things that would be nice. I would like to see an option to be able to put different stores in to several different groups.
Vendor Response
Thank you so much for writing your review, Curtis! We do have a feature that allows different kinds of grouping. That may help resolve your concern. Please email support@imperosoftware.com for more details.
Replied April 2022
Michael
Computer Hardware, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excellent product
Ability to log on to customers PC's and resolve issues is a must for our business
PROSEasy to use the software both versions Guest and host
CONSNever had a problem loading the software
Vendor Response
Hi Michael - Thank you for the kind words. Netop is committed to producing incredibly secure software that is also easy to use. We really appreciate your business and the feedback. Regards, Your Friends at Netop
Replied November 2018
Utkarsh
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Review
I personally use the software and I believe, it worth the price and it is easy to use. If I to recommend the software definitely I would recommend Netop.
CONSI don't think there is anything, which i did not like.
Vendor Response
Hi Utkarsh - Thank you for the kind review. Netop is working hard to make sure Netop Remote Control is easy to use, incredibly secure, and continually provides value to our customers. We appreciate your business and look forward to working together over the coming months and years. Regards, Your Friends at Netop
Replied November 2018
Cheryl
Alternative Medicine, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
Netop Remote control works
We appreciate the affordable price point.
CONSStill trying to connect to a remote printer.
Vendor Response
Hi Cheryl, We greatly appreciate you taking the time to review our software. Thank you for your feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to be able to provide effective software at a comfortable price point. Our technical support team is happy to address and remedy any connection issues you may have. Let us know if you need further assistance on the connections to the remote printer, we'd be happy to help anyway we can. Thanks again, Your Friends at Netop
Replied March 2019
Anonymous
10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Very helpful product to offer support to your clients
The ability to take control of machines in order to offer real time support to other people is the best part of this software. You can solve problems and learn other people to solve theirs themselves, this way.
CONSI have not found any disadvantage in this.
Vendor Response
Hi there, Thank you for the kind review. We greatly appreciate you taking the time to review our software. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers. We are happy to hear that Netop has been able to provide value for you and your organization. We make it a priority to provide helpful support to address any needs that may come your way. Best regards, Your Friends at Netop
Replied August 2019
Dany
Retail, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2022
works very good for unatended access
Very good for granular unattended access, easy integration with active directory.
CONSnothing, overall very satisfied with the product.
Vendor Response
Thanks so much for your review, Dany! We always appreciate the feedback we get from our users. We are thrilled that everything is working well for you and, should that ever change, please let us know right away so we can help resolve the issue and get you moving easily again.
Replied April 2022