About ISL Online

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.  

ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

257 Reviews of ISL Online

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(198)

198

4 stars

(56)

56

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 257 results

May 2020

Matevž from ZTM

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Easy set-up, does the job

While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Reasons for Choosing ISL Online

The 500 minute plan is an excellent deal for occasional support.

January 2021

Marcelo from MR Imagen Digital & Informatica SLU

Company Size: 1 employee

Industry: Computer Networking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Excelente

La experiencia en general es muy buena, no he tenido problema alguno.

Pros

Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

Cons

A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

Reasons for Choosing ISL Online

Por la simplicidad de uso y por tener la posibilidad de trabajar en modo administrador de dominio sin necesidad de reiniciar el ordenador del cliente

Reasons for Switching to ISL Online

Me ha gustado que el servicio es español.

Response from ISL Online

Replied January 2021

Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.

July 2019

MAtjaž from Prima Sistemi

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

1.0

July 2019

ISL Light

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Reasons for Switching to ISL Online

Price

Response from ISL Online

Replied September 2019

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

January 2021

Martin from Safetica

Company Size: 51-200 employees

Industry: Computer & Network Security

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

January 2021

Easy to use remote desktop tool

Pros

It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Cons

Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

Reasons for Switching to ISL Online

TeamViewer licensing policy making you purchase a license for every new version release.

July 2020

Andrew from Kreative Technology Ltd

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

ISL Light has streamlined our business.

ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pros

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Cons

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

Reasons for Choosing ISL Online

We liked the features of ISL and the pricing, although not the cheapest, was very fair for the service offered.

Reasons for Switching to ISL Online

Team viewer was just too expensive for our small business and we found it was not always reliable.