ISL Light
About ISL Light
Awards and Recognition
ISL Light Pricing
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Starting price:
$34.90 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ISL Light
1 - 5 of 706 Reviews
Martin
Verified reviewer
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy Remote Support
Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.
CONSThe only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!
Reasons for switching to ISL Light
Cost was the main issue - Teamviewer's on-going costs can be very high - ISL is considerably more affordable. It also provides some better functionality, as Teamviewer requires the software to be installed first before you can provide support, not all clients understand how to do that!
Vendor Response
We're grateful for your input, Martin. Thanks!
Replied September 2023
James
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
A solid product for quick remote support
Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
PROSExcellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.
CONSUnable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.
Reason for choosing ISL Light
Unlimited unattended clients. Concurrent user pricing model. Value for money.
Reasons for switching to ISL Light
Cost for a growing business was too high with other competitors.
Vendor Response
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
Replied February 2024
MAtjaž
Consumer Electronics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
1
Reviewed July 2019
ISL Light
We mostly support people in the USA, Denmark, Arab emirates.
PROSslo support, multiple monitor connect is nice
CONSI can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.
Reasons for switching to ISL Light
Price
Vendor Response
"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team
Replied September 2019
Stephan
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great product
Reasonably priced product and works very well
CONSLack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart
Reason for choosing ISL Light
We tested both products and preferred ISL.
Reasons for switching to ISL Light
TeamViewer have been hiking their prices by an unreasonable amount year on year to the point where it became unaffordable.
Kris
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2023
Real thoughts on isl
I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.
CONSThe biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.
Reasons for switching to ISL Light
In looking at my usage I found ISL to provide much better Cost/Value vs Teamviewer
Vendor Response
Hi Kris, we appreciate your feedback, thank you!
Replied February 2024