About ISL Light

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.

ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support se...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

293 Reviews of ISL Light

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(229)

229

4 stars

(59)

59

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 293 results

May 2020

User Profile Picture

Matevž from ZTM

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Easy set-up, does the job

While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Reasons for Choosing ISL Light

The 500 minute plan is an excellent deal for occasional support.

November 2019

User Profile Picture

Werner from Vermelis Automatisering

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2019

ISL Remote for optimal Network support

We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pros

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Cons

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Reasons for Switching to ISL Light

We made the switch because the pricing of ISL was better for us considering the work that we do.

December 2021

Paul from Shared Earth UK Ltd

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Great software for remote support or remote working

ISL helps me run the business and solve issues as soon as they arrive no matter where I am in the world

Pros

Extreamly easy to use, very responsive and quick with little or no delays even over a weak ADSL connection

Cons

Screen too small if working from a laptop but you can use the zoom function to make it larger

Reasons for Switching to ISL Light

Used it with a customer and found the product better to use and cheaper

July 2019

MAtjaž from Prima Sistemi

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

1.0

July 2019

ISL Light

We mostly support people in the USA, Denmark, Arab emirates.

Pros

slo support, multiple monitor connect is nice

Cons

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Reasons for Switching to ISL Light

Price

Response from ISL Online

Replied September 2019

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

November 2021

Parry from TST {For Everything IT}

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

IT support worker using ISL daily

Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

Pros

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Cons

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

Reasons for Choosing ISL Light

ISL seemed to offer a superior product at a very fair price. The demo period was long enough to assure me that ISL was the best choice and the on-boarding process was seemless.

Reasons for Switching to ISL Light

End of licensing period and looking for greater functionality and better licensing arrangement with unlimited number of stored client machines.