ISL Light

RATING:

4.7

(705)

About ISL Light

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing. ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live cha...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ISL Light Pricing

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.

Starting price: 

$34.90 per month

Free trial: 

Available

Free version: 

Not Available

ISL Online computers

ISL Light Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ISL Light

1 - 5 of 706 Reviews

User Profile

Martin

Verified reviewer

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Easy Remote Support

PROS

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

CONS

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Reasons for switching to ISL Light

Cost was the main issue - Teamviewer's on-going costs can be very high - ISL is considerably more affordable. It also provides some better functionality, as Teamviewer requires the software to be installed first before you can provide support, not all clients understand how to do that!

Vendor Response

We're grateful for your input, Martin. Thanks!

Replied September 2023

James

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

A solid product for quick remote support

Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

PROS

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

CONS

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Reason for choosing ISL Light

Unlimited unattended clients. Concurrent user pricing model. Value for money.

Reasons for switching to ISL Light

Cost for a growing business was too high with other competitors.

Vendor Response

Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.

Replied February 2024

MAtjaž

Consumer Electronics, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

FUNCTIONALITY

1

Reviewed July 2019

ISL Light

We mostly support people in the USA, Denmark, Arab emirates.

PROS

slo support, multiple monitor connect is nice

CONS

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Reasons for switching to ISL Light

Price

Vendor Response

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

Replied September 2019

Stephan

Computer & Network Security, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Great product

PROS

Reasonably priced product and works very well

CONS

Lack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart

Reason for choosing ISL Light

We tested both products and preferred ISL.

Reasons for switching to ISL Light

TeamViewer have been hiking their prices by an unreasonable amount year on year to the point where it became unaffordable.

Kris

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed December 2023

Real thoughts on isl

PROS

I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

CONS

The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

Reasons for switching to ISL Light

In looking at my usage I found ISL to provide much better Cost/Value vs Teamviewer

Vendor Response

Hi Kris, we appreciate your feedback, thank you!

Replied February 2024