JIRA Service Management vs Tiflux

RATING:

4.5

(668)

JIRA Service Management has 668 reviews and a rating of 4.47 / 5 stars vs Tiflux which has 15 reviews and a rating of 4.93 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (668)
4.9 (15)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
June 17, 2024
December 8, 2020
Pros/Cons
  • Pros

  • Jira has all the necessary tools that make a good service desk. Users can file requests by categories and it automatically gets assigned to the support person responsible for the job.
  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
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  • Pros

  • Excellent contract control (billing). Ease of configuring the workflow for ticket management.
  • Here at ETH we like TiFlux because it solved all our ticket management problems, in addition, it helps us to charge our customers correctly and fairly.
  • Cons

  • Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings.
  • Some details are still missing to assist in product configuration.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos