Livegenic

RATING:

4.9

(8)
Overview

About Livegenic

Livegenic is a virtual collaboration platform designed for the insurance industry, providing solutions to manage and improve everyday processes. The platform offers features such as remote virtual inspections with customers and policyholders, inspection management tools for field teams, and secure cloud storage integration. Livegenic serves various stakeholders within the insurance ecosystem. Insurance carriers benefit from decreased cycle time, claims processing expenses, and fraud risks, while improving policyholder satisfaction. Claims organizations, including third-party administrators and loss control specialists, experience enhanced workflow capabilities, collaborative loss documentation, and cost savings in inspection and content storage fees. InsurTech platform...

Livegenic Pricing

Starting price: 

$1.00 per month

Free trial: 

Available

Free version: 

Not Available

Livegenic claim
Slide 1 of 3

Livegenic Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

5

Most Helpful Reviews for Livegenic

8 Reviews

User Profile

Nawshad

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Livegenic : Streamlined and Reliable

Livegenic has greatly improved our claims processes with its intuitive interface and powerful features, despite minor areas for enhancement

PROS

Livegenic offers seamless live video streaming for enhanced communication and real-time context in claims management. Its high-quality documentation and robust security ensure transparency and compliance.

CONS

Initial learning curve and compatibility with industry-specific software could be improved.

Erica

Insurance, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2024

Great for inspection

PROS

We can receive photos immediately. A virtual walk-through video with narration is also extremely helpful to scope the severity of the insurance loss.

CONS

It isn't the best platform to upload documents, as they are separate pdf files, but works well as a backup when emailing is not working for documents.

Brandy

Insurance, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2024

Livegenic review

It is ok. I just wish it was easier for seniors to use

PROS

Use of photos to review damage prior to demolition

CONS

Sometimes the insured state the link is not working

Jean

Insurance, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

I LOVE Livegenic!!

I love Livegenic and I am happy to use this product on a weekly basis!

PROS

I love how easy Livegenic is to use on the sender side as well as how easy it is for our Insured's to use Livegenic from the user side. I have never had any issues with Livegenic and I LOVE that you can export photos as a PDF and send notes! Awesome product.

CONS

I don't have any dislikes, I think this product is great!!

todd

Insurance, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Great site and help

Has been a great and easy experience for me in the 2 years I have used it.

PROS

Site provides virtual collaboration platform that facilitates live video collaboration for insurance claims, customer service and field service. All employees can use the site from stakeholders to claims adjusters, customer service reps, to field inspectors. The platform aims to improve daily.

CONS

At this time there is nothing that I can say negative about the site.

Tyleen

Insurance, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Livegenic

Love livegenic and I'm glad we have it as a Tool.

PROS

I love how user friendly Livegenic is, anyone can use it and learn it.

CONS

Once upload complete, you sometimes get several emails for the same claim.

Jonathan

Insurance, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2024

Excellent Product

PROS

Livegenic is very simple to use. Seamlessly set up on our software and easy for the clients to get set up and load valuable info directly onto a claim, saving everyone hassle and time.

CONS

Right now, I have not found anything I have not liked

wHITNEY

Automotive, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

great tool

PROS

excellent tool to obtain additional items we need to complete our investigation

CONS

sometimes can be buggy but overall it does a good job

8 Reviews