About MSP360 Remote Desktop

MSP360 Remote Desktop is a remote support software designed to help managed service providers and IT teams connect with remote computers to manage various tasks such as system updates. The platform enables administrators to check files and access information to resolve issues.

MSP360 Remote Desktop allows teams to communicate with colleagues via voice or text messages. Additionally, managers can protect connections in accordance with secure sockets layer (SSL) encryption protocols to handle maintenance and repair processes.

Pricing is available on request.


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Supported Operating System(s):

34 Reviews of MSP360 Remote Desktop

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(13)

13

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

February 2018

User Profile Picture

Doug from Qualbe Marketing Group

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

excellent product at maturity in the backup to cloud space

Pros

CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Cons

Their Linux product for a non-desktop Linux install took some time to reach maturity.

September 2020

Harry from Self Employed

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

September 2020

Review of MSP360 Remote Assistant

To date I have been satisfied with this remote desktop program and it is a great replacement for Teamviewer, and some other remote desktop software, who claim to be "simple to use" but in fact are not. I am eager to try the Android product as most of the friends & family that I supply remote support to, are all Android users.

Pros

Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up. Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations.

Cons

Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available. I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices.

Reasons for Choosing MSP360 Remote Desktop

Remote desktop is the "litmus test" at the moment. If it performs well, and consistently and over a prolonged period of time, then I will review the other Cloudberry products.

Reasons for Switching to MSP360 Remote Desktop

They incorrectly assumed that I was no longer a personal user and thought I was operating as a business. They did not bother to ask if I was actually receiving any payment for the tech support I was offering to my friends & family.

March 2020

Zlatko from Positive

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2020

Teamviewer replacement

I am not happy with this app. I know that is a free software but if i need top performance CPU to use this app it is difficult to use it as a tech support tool. Simple setup was a plus. Support guy was quick with response to help with CPU issue but he could not help me with this issue. So i believe that this problem is in app design and won't be solved in near future

Pros

It is simple to set up. No settings that is hard to understand how to use it correctly. And there is implemeted a crypto feature, again, simple to set up.

Cons

It kills CPU. If you don't have i5 or even i7 CPU it will keep CPU on 100% even if you turn off logging and encrypting. And then it works very slow.

Reasons for Choosing MSP360 Remote Desktop

Only option that is better then competition is a price. It is a app that is free for business use and i use it when we need to have more simultaneous remote sessions than Teamviewer license quantity.

April 2019

Scott from MidShore IT

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

April 2019

A True Unsung Hero of Remote Assistance

I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features!

Pros

So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!

Cons

The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.

July 2018

Clark from Compucom Systems

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2018

Overall a good experience so far

Pros

This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated.

Cons

There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial.