About Netop Remote Control

Netop Remote Control is a remote access management solution that helps businesses connect with remote devices to remotely manage applications and provide support services. Organizations can establish secure connections using end-to-end encryption and multi-factor authentication, ensuring security against unauthorized access, data theft and other vulnerabilities.

Netop Remote Control facilitates cross-platform access, allowing professionals to connect with clients using Windows, Linux, Mac and Android-based devices. It offers a host of features such as 256-bit AES encryption, closed user groups, customizable security roles, remote system locking and login, applications whitelisting and more. Additionally, video logging functionality lets administrators record ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

12 Reviews of Netop Remote Control

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

January 2019

Gary from Gilbarco Veeder-Root

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Reliable Product For Our Needs

I manage a technical support center and we utilize Netop Remote Control software to establish a connection to and interface with remote systems at our customers' locations. Once connected the support center agents will utilize the connection while on the phone with the customer to troubleshoot and resolve their issue. It is very important that we have this connectivity available when we need it and Netop software has never let us down. We have also found the support from Netop to be extremely helpful with any concerns or needs that we may have.

Pros

We never have any issues with the software working as intended. It is imperative to our customers that we have remote access available when needed. Netop Remote Control software is always reliable and allows us the connectivity we require.

Cons

We have not encountered any Cons with this product at this time.

Response from Netop

Replied February 2019

Hi Gary, Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way. We appreciate your business and look forward to working together over the coming months and years. Regards, Your friends at Netop

November 2018

Joseph from Greenberg Glusker

Verified Reviewer

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2018

Solid program with good support

Our users demand a lot of hand-holding, and it would be difficult to keep up if we could not "look over their shoulders". Our users have a difficult time explaining their problems accurately; once we can see what they are doing, we're generally just a few clicks away from a solution.

Pros

Requires no effort from the users of the host computers. Many features to cover many situations. Newer versions allow for a central server to handle authentication, eliminating the need to plant credentials on each host for each guest.

Cons

It's a little tricky to generate an MST file for the installation, but at least they have a program to do it, and Support cleared up the issues.

Response from Netop

Replied November 2018

Hey Joseph - We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control. I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use. Take a look and let us know what you think. Regards, Your Friends at Netop

November 2018

Larry from Aloha Petroleum, Ltd.

Verified Reviewer

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2018

Accessing the Start Menu is a game changer

Having the ability to remote into a POS system to solve many problems and grant requests has elevated our team productivity immensely. Many problems are now solved within 15 minutes right from the desk rather than deploying a tech to visit the site to solve a simple problem.

Pros

Many remote control apps offer the same features as Netop, but this one has a feature I haven't seen in any other and that is "send Ctrl+Esc". This is the same as pressing the Windows key to access the Start Menu. Our POS system runs on top of Windows, like most do, and the start menu isn't present during usual operation. Being able to open the Start Menu quickly to access any installed software and access File Explorer is a game changer.

Cons

It's rare, but we experienced some of our installations requiring attention because remote access isn't available. In most cases it an authorization issue with the configuration file and needs to run through the Setup Wizard again.

Response from Netop

Replied November 2018

Hi Larry - Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs. If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software. Regards, Your Friends at Netop

March 2020

Gary from OutterEdge Limited

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Netop Review

Overall, I have always been pleased with Netop. It is a great program to use.

Pros

I have been a long time user of Netop. I had a client introduce me to it. I was a firm believer in Symantec pcAnywhere. I quickly moved everything over to Netop when I saw how much better it was. It has been many years and the product has changed drastically. It's a great solution to use when you want to remote control your clients.

Cons

I really have never run into any issues with using this package. I have nothing bad to say about this product at all.

Response from Netop

Replied March 2020

Thank you for the review. We've been making Netop Remote Control software for over 30 years and feedback from customers like you has shaped the product in countless ways. We work every day to make the software more secure, more flexible and more efficient. Beyond producing "great" software, we also strive to provide the best service in the industry. If you ever need assistance with a tricky network setup, help with a mass deployment, or just have questions about optimizing the software in your environment please let us know. Regards, Your friends at Netop

November 2018

James from Walgreens Boots Alliance

Verified Reviewer

Company Size: 10,000+ employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

NetOp remote control - unlocking EPOS automation

Overal experience has been one that I would describe as excellent. Before we discovered the NetOp tool, we'd been trying and failing to automate our EPOS tills in the test environment. As business look to shift left as much as possible with early automation it was critical we found a solution to this. NetOp has resolved all problems we faced..slow network performance, miss-aligned mouse pointers to name a few. We are now well underway to a fully automated EPOS test environment, something a number of larger named partners were not capable of achieveing. I will sing about NetOp for a long time come!

Pros

NetOp remote control is a wonderful tool that has enabled my business to unlock the power of EPOS automation. It's easy to setup and configure and even easier to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible.

Cons

Had a minor issue with licensing and an uplifted version of the software, ultimately this came down to user error and itself lead to a very good experience with customer support. Shout out to those guy for helping out on such a basic problem!!!

Response from Netop

Replied November 2018

Hi James - Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team. Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency. Regards, Your Friends at Netop