NetSupport Manager vs LogMeIn Rescue

RATING:

4.8

(27)

NetSupport Manager has 27 reviews and a rating of 4.81 / 5 stars vs LogMeIn Rescue which has 158 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (27)
4.6 (158)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 16, 2023
May 12, 2023
Pros/Cons
  • Pros

  • Easy to install and use. Cost effective and users can establish connections very quickly.
  • With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.
  • Cons

  • Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address.
  • Deployment of the software can be difficult to install if computers are located in a remote location.
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  • Pros

  • The admin console can view all connected sessions, admin user can join any session or monitor any tech. Reporting system is amazing re connected sessions or the techs performance.
  • I'd go to say it's 100% one of the best remote support software money can buy.
  • Cons

  • There are alternatives that are significantly less expense, however, you get what you pay for.
  • There is only a few things that were difficult with the product. My main concern was with the UX.
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Pricing Range
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$
$
$
$
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FrontRunners

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos