--- title: "NinjaOne Software Reviews, Demo & Pricing - 2026" description: "Review of NinjaOne Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/remote-support/ninjarmm-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / NinjaOne Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/ninjarmm-profile/alternatives/) # NinjaOne Review Custom quote Free trial 1 plan Wondering if NinjaOne is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview NinjaOne 4.7 [(342)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Pricing Pricing available upon request ### About NinjaOne NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed cloud-based, so no on-premises infrastructure is required. Core features include remote monitoring and management, automated patch management, endpoint management, remote access, backup, and IT documentation. NinjaOne helps IT teams monitor devices in real time, apply patches automatically to reduce security gaps, and manage endpoints from a single dashboard. The backup feature protects critical data across servers and workstations, while the documentation tools keep IT asset records organized and accessible. Support is available around the clock through live chat, email, and a knowledge base, giving users access to help whenever issues arise. NinjaOne suits businesses looking to consolidate IT tools into one platform, reducing the need to switch between multiple applications. Its ticketing integration and alerting system help teams respond to incidents quickly and keep operations running smoothly. Wondering if NinjaOne is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## NinjaOne User Interface ## Popular NinjaOne Alternatives Main Product NinjaOne 4.7 [(300)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.66Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.50Ease of use - 4.54Value for money - 4.47Customer support - 4.60Functionality Pricing Starting at $104.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.53Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.57Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(513)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.57Value for money - 4.86Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(850)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.38Value for money - 4.50Customer support - 4.29Functionality Pricing Starting at $29.00 per month Get Price ## NinjaOne Pricing and Plans NinjaOne has one plan. is custom-priced. Free trial Pricing Not Available No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does NinjaOne pricing compare to alternatives? Explore how NinjaOne's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | NinjaOne4.7[(342)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) | Pricing available upon request | Available | Not available | 4.6 | | [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)4.6[(1,917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) | $104.00 /mo | Available | Available | 4.5 | | [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)4.5[(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) | $89.00 /user/mo | Available | Not available | 4.5 | | [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/)4.5[(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) | $129.00 /user/mo | Available | Not available | 4.6 | | [Iru](https://www.softwareadvice.com/product/71745-Iru/)4.9[(513)](https://www.softwareadvice.com/product/71745-Iru/reviews/) | Pricing available upon request | Not available | Not available | 4.6 | NinjaOne4.7[(342)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.6 - [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)4.6[(1,917)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) * * * Starting price $104.00 /mo Free trial Available Free version Available Value For Money 4.5 - [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/)4.5[(528)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) * * * Starting price $89.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/)4.5[(461)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) * * * Starting price $129.00 /user/mo Free trial Available Free version Not available Value For Money 4.6 - [Iru](https://www.softwareadvice.com/product/71745-Iru/)4.9[(513)](https://www.softwareadvice.com/product/71745-Iru/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.6 ## NinjaOne Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of NinjaOne Access Controls/Permissions Action Management Active Directory Integration Activity Dashboard Activity Monitoring Activity Tracking AI/Machine Learning Alerts/Escalation Analytics Annotations Anomaly Detection Anomaly/Malware Detection Anti Virus API Application Management Application Security App Management Approval Process Control Archiving & Retention Assessment Management Asset Discovery Asset Lifecycle Management Asset Tagging Asset Tracking Audit Management Authentication Automated Containment Automated Responses Automated Routing Automated Scheduling Automatic Backup Automatic Patch Deployment Automatic Scans Automatic User/Device Recognition Availability Management Availability Testing Backup and Recovery Backup Log Backup Scheduling Bandwidth Monitoring Bare-Metal Restore Baseline Manager Behavioral Analytics Billing & Invoicing Bootable Media Creation Build Automation Business Impact Analysis BYOD Management Capacity Management Capacity Planning Change Tracking Chat/Messaging Checklists Client Portal Cloud Backup Collaboration Tools Compliance Management Compliance Tracking Compression Configurable Alerts Configuration Management Continuous Monitoring Contract/License Management Cost Tracking CPU Monitoring Credential Management Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Dashboard Data Capture and Transfer Data Import/Export Data Management Data Migration Data Recovery Data Replication Data Retention Management Data Security Data Storage Management Data Synchronization Data Visualization Deduplication Deployment Management Device Auto Discovery Device Management Diagnostic Tools Differential Backup Disaster Recovery Disk Image Creation Disk Partitioning Disk Wipe Documentation Management Document Automation Document Capture Document Management Document Storage Downtime Tracking Drag & Drop Duplicate Detection Email Alerts Email Management Email Templates Encryption Endpoint Management Endpoint Protection Enrollments/Onboarding Event Logs External Storage Device Blocking File Encryption File Management File Quarantining File Sharing File Sync File Transfer Firewalls Forms Management For MSPs For the IT sector For Websites FTP Monitoring Full Backup Generative AI Help Desk Management HIPAA Compliant Image Deployment Image Merging Incident Management Incident Response Checklists Incremental Backup Inventory Management IOC Verification IP Address Monitoring Issue Auditing Issue Management Issue Tracking IT Asset Management IT Asset Tracking IT Reporting Kiosk Mode Knowledge Base Management Knowledge Library Knowledge Management License Management Local Server Options Location Tracking Macros/Templated Responses Mail Server Monitoring Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Mobile App Mobile Content Management Mobile Device Management Monitoring Multi-Channel Communication Multi-Device Support Multi-Factor Authentication Multi-Location Monitoring Multi-OS Multiple Format Support Multiple User Accounts Network Analysis Network Monitoring Network Resource Management Network Security Network Wide Management OS Imaging Password Management Patch Management Patch Prioritization Patch Testing Performance Metrics Performance Monitoring Policy Management Prioritization Problem Management Process Management Project Management Ransomware Protection Real-time Alerts Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Relationship Mapping Release & Deployment Release Management Remediation Management ## NinjaOne Integrations Bitdefender GravityZone Integration rated 4.5 from 15 reviews IT Glue Integration rated 3.8 from 11 reviews ConnectWise PSA Integration rated 3.9 from 10 reviews SherpaDesk Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review MSP360 Backup Integration rated undefined from -1 review See all 86 integrations ## NinjaOne User Reviews ## NinjaOne customer ratings - Overall rating: 4.7/5 - Total reviews: 342 ### Rating distribution - 5 stars: 271 reviews (79%) - 4 stars: 62 reviews (18%) - 3 stars: 5 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### Seamless on Windows and Mac OS - Overall rating: 4/5 - Reviewer: Badr Z. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I have custom policies to deploy on my organization's devices. MDM provides a seamless way to deploy policies on MDM devices for both Windows and Mac OS devices. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros It works on both Windows and Mac devices seamlessly #### Cons It vanta integration registers two devices for one, and I have merged them to see a complete picture. --- ### Intuitive interface, fast performance, and powerful AI features with top support - Overall rating: 5/5 - Reviewer: Patrick D. - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered The management of devices in our company. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The interface is very easy and intuitive to use. Even with a large number of devices, everything remains clear and fast, with individual pages loading without long waiting times. Integration into the existing IT environment is also straightforward and quickly implemented. I particularly appreciate the integrated AI features, which are easy to use and provide real support in everyday work. The support is also excellent, and the extensive knowledge base helps to quickly solve many questions on your own. #### Cons To install software on a device, you MUST write scripts. --- ### NinjaOne: Intuitive Cloud IT Management with Excellent Technical Support - Overall rating: 5/5 - Reviewer: Fabiana L. - Industry: Architecture & Planning - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered consolidates the management of multiple clients and endpoints into a single console, also reduces manual work by automating the installation of security patches and allows identifying failures such as full disks or downed services #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros NinjaOne is a highly intuitive cloud platform that simplifies IT management by centralizing the control of servers, devices, and networks on a single screen. It excels in automating routine tasks, such as patch installation and troubleshooting, without interrupting users' work. Additionally, being 100% online, it saves you from maintaining your own servers and allows you to remotely connect to any machine with a single click, all backed by excellent technical support. #### Cons the insistence of their sales force, the fact of so many frequent calls --- ### Ninja One Makes Remote Device Management Easy and Enjoyable - Overall rating: 4/5 - Reviewer: Chris S. - Industry: Automotive - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Patch management, remote management, and supplemental ticketing have all been items solved by utilizing Ninja One. It has improved my department's efficiency. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Ninja One makes it easy to manage a medium size amount of devices. It empowers myself and my team to manage devices remotely from direct customer support, to patch management. The tool is very easy to use, and makes our day-to-day operations much more enjoyable. #### Cons The primary downside for Ninja One is some items lack customization. I do wish there was the ability to create a custom ticket form from the system tray. --- ### Simple, Smooth, and Feature-Rich—Ninja Keeps Getting Better - Overall rating: 5/5 - Reviewer: Peyton S. - Industry: Automotive - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Ninja helps provide insight into system health across all end points for us. This allows us to be more proactive and not only solve problems quickly as they come up, but also to prevent potential issues before they occur. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The simplistic implementation of the platform, from the UI navigation and shortcuts to the simplistic device management and feature set. The performance of the platform has been very smooth and consistent. The support channels are easy to navigate and find help. Ninja has made a focus on improving the little details with every release, constantly adding new features based off of community feedback. And all at a decent price point. #### Cons Patch management. It is very cumbersome for end-users, and not as hands off as I would hope... BUT they have stuff in their roadmap to address these concerns. Ninja stays connected and involved in the teams using their systems. --- ### Easy Remote Access to Servers and Devices - Overall rating: 4/5 - Reviewer: Ken H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It provides overall visibility of system health for servers and workstations. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Ease of remote access to servers and devices. #### Cons Integration with SentinelOne is lacking. --- ### Easy to Use, Feature-Rich, and Well-Supported One-Stop Shop for IT Teams - Overall rating: 5/5 - Reviewer: Nate H. - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Ninja is handling our endpoint management, SaaS backup, Apple and Android MDM, Patching, and general IT management. Having it all under one roof makes the management process a lot easier rather than having to worry about multiple different softwares. We also have multiple regions in the company which we divide in Ninja so we can review and manage each region individually. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The system overall is very easy to use and they have a lot of features that we make use of daily. Their support staff and account management team does a great job at making sure each customer is taken care of. We've also integrated it with a number of our systems without much issue and they are continuing to expand the features and capabilities to help make sure it's a one-stop shop for everything an IT department or MSP could need. Their pricing is also very reasonable and it can be broken into what you need rather than it being all or nothing. #### Cons Some of their tools need work, we've had some connectivity issues here and there with some of our locations. We also see some tools that would be nice to have that would help on a daily basis. --- ### Great Automation Potential Meets a Clean UI - Overall rating: 5/5 - Reviewer: Simon S. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Patch management and auto enrollment of new third-party software, Device Health Monitoring #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The automation potential, as well as a clean UI #### Cons I actually have nothing to complain about here at the moment. --- ### Ninja one review: the patch process is mostly hands-free, remote window thing drives me crazy - Overall rating: 5/5 - Reviewer: Dmitry K. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It solves the problem where as a two person shop you physically can’t drive to every client. Install agent and now you can see disk space, failed services and whether it’s patches or not without raising anyone and instead of reading steps to them over the phone while they say “my computer is slow” i’m able to logon to their pc during that call. It doesn’t fix everything and if the agent is broke on a box you’re s.o.l. Until you reinstall it however for keeping eyes on 200 machines spread across multiple offices it gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Honestly what I care about is that the patches are all taken care of automatically, as soon as I have the policy set-up for each client, third party software such as Chrome and Java will be updated automatically and I am only called into play (i.e. when things fail). Finished an extremely long shift tonight, writing this from my couch while still wearing my boots, so excuse the mess. Before we started using Ninja One, I would spend almost my entire Friday afternoon manually updating patches for all of our various locations. Now I simply log into the dashboard and it is complete. The Asset Information feature is another favorite, there you can view information on a given machine including the last time it checked-in, Model Number, RAM, Disk Space, etc. I utilize that feature daily when a client calls and claims their laptop is dying. #### Cons While Ninja One comes equipped with some standard reporting tools, as soon as a client asks for anything beyond those capabilities you are essentially having to build your own report. Clients seem to absolutely love reports, which is frustrating. Pricing is difficult to find online since quotes are provided. Mine was reasonable, however the back-and-forth process bothers me. And while petty; Remote Windows can only open one window per user regardless of how many monitors they have. Approximately half of our tickets come from users with dual monitors. --- ### Clear Visibility and Easy Access to All Our Endpoints - Overall rating: 5/5 - Reviewer: Danny W. - Industry: Legal Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered NinjaOne helps us keep our devices patched and healthy, and it lets us manage them no matter where they’re located. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros It gives us clear visibility into, and access to, all of our endpoints. #### Cons There can be a lot of information to digest, and some of the policies aren’t in an easy place to find. --- Showing 1 - 10 of 342 Reviews [See All Reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) ## NinjaOne Popular Comparisons [ManageEngine Endpoint Central vs NinjaOne](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/349671-ninjarmm/)[SysAid vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/sysaid-it-crm/)[Atera IT Management vs NinjaOne](https://www.softwareadvice.com/help-desk/atera-profile/vs/ninjarmm/)[Iru vs NinjaOne](https://www.softwareadvice.com/compare/71745-Iru/vs/349671-ninjarmm/)[TeamSupport vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamsupport/)[N-central vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/solarwinds-n-central/)[Action1 vs NinjaOne](https://www.softwareadvice.com/it-management/action1-profile/vs/ninjarmm/)[PDQ Deploy & Inventory vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/pdq-deploy-and-inventory/)[Freshservice vs NinjaOne](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/ninjarmm/)[JumpCloud vs NinjaOne](https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/vs/ninjarmm/)[Pulseway vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/pulseway/)[TeamViewer ONE vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/teamviewer/)[JIRA Service Management vs NinjaOne](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/ninjarmm/)[ManageEngine OpManager vs NinjaOne](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/vs/ninjarmm/)[Rippling vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/rippling/)[ALVAO Service Desk vs NinjaOne](https://www.softwareadvice.com/itsm/alvao-service-desk-profile/vs/ninjarmm/)[Wrike vs NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/wrike/)[N-Sight Endpoint Management vs NinjaOne](https://www.softwareadvice.com/help-desk/msp-rmm-profile/vs/ninjarmm/) [Compare All Alternatives](https://www.softwareadvice.com/remote-support/ninjarmm-profile/alternatives/) ## Other Top Recommended Incident Management Software [Accelerate](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.5** (166) Recently recommended **7** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **7** times [Noggin](https://www.softwareadvice.com/incident-management/noggin-profile/) **4.7** (9) Recently recommended **4** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (833) Recently recommended **0** times Stuck Between Options? 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