NinjaOne
About NinjaOne
Awards and Recognition
NinjaOne Pricing
For more detailed pricing information, contact NinjaOne directly.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for NinjaOne
1 - 5 of 207 Reviews
Alec
Real Estate, 51 - 200 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
NinjaOne Review: NinjaOne Meets all IT Needs!
Erik
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Ninja RMM was what we were waiting for
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.
PROSThe ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.
CONSCan't name none at the moment, there is always space for improvements, but don't know what fill in here...
Reason for choosing NinjaOne
Because the ease off use, and Ninja is way more faster with applying tasks or commands.
Reasons for switching to NinjaOne
We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....
Brian
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ninja One changed our business
Fantastic, I can't fault ay aspect of the solution or the people working with the company.
PROSThe ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.
CONSThe only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!
Reason for choosing NinjaOne
Better functionality, better ease of use, better value, and better people to work with.
Reasons for switching to NinjaOne
Needed a more mature and capable product
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
NinjaOne - You are asured to be kicked out of the system repeditivly.
Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.
PROSLooks pretty and i would say that is where it ends.
CONSConstantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.
Jessica
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great RMM with additional capabilities continuously added - Great price!
PROS
It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.
CONSNothing - usually there is something, but I have no cons.
Reason for choosing NinjaOne
Combination of things: Price, implementation time, and their sales/tech team!
Reasons for switching to NinjaOne
Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!
