---
title: "NinjaOne vs Remote Desktop Manager - 2026 Comparison - Software Advice"
description: "NinjaOne vs Remote Desktop Manager - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/remote-desktop-manager/"
page_type: "comparison"
language: "en"
---
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NinjaOne vs Remote Desktop Manager
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Updated October 21, 2026
# NinjaOne vs. Remote Desktop Manager: 2026 Comparison
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Updated October 21, 2026
# NinjaOne vs. Remote Desktop Manager: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)
[NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)
4.7
[(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Available
Free version: Not available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses NinjaOne
Based on 298 reviews
- Popular among: Small businesses
- Most common industry: IT & Software Development (58%)
- Top use cases: IT Management (34%), Remote Support (30%)
91% of users recommend this product
[](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/)
[Remote Desktop Manager](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/)
4.6
[(414)](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Available
Free version: Available
Pros:
- Ease of Use
- Remote Access
Cons:
- Performance and Speed
Who uses Remote Desktop Manager
Based on 414 reviews
- Popular among: Small businesses
- Most common industry: IT & Software Development (36%)
- Top use cases: IT Management (25%), Remote Desktop (7%) and Remote Monitoring and Management (4%)
81% of users recommend this product
[](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)
NinjaOne
4.7
[(298)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)
[](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/)
Remote Desktop Manager
4.6
[(414)](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/reviews/)
+
Add product
Add product
## NinjaOne vs Remote Desktop Manager: At a glance
* * *
Product ratings at a glance
| | NinjaOne | Remote Desktop Manager |
| --- | --- | --- |
| Overall rating | 4.7
298 reviews | 4.6
414 reviews |
| Ease of use | 4.7 | 4.4 |
| Value for money | 4.6 | 4.5 |
| Functionality | 4.5 | 4.6 |
| Customer support | 4.7 | 4.4 |
| Ease of deployment | 4.7 | 4.6 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 712 reviews from IT Management
* * *
Access Controls/Permissions
4.1
Diagnostic Tools
4.7
File Sharing
5.0
Issue Auditing
N/A
License Management
N/A
Maintenance Scheduling
N/A
- Activity Tracking: 5.0
- Patch Prioritization: 5.0
- Device Management: 5.0
- IT Asset Management: 4.9
- Network Monitoring: 4.8
- Remote Access/Control: 4.8
- Automated Routing: 4.8
- Remote Monitoring & Management: 4.7
- Screen Sharing: 4.7
- Real-time Alerts: 4.7
- Customizable Branding: 4.7
- Multi-Channel Communication: 4.7
- Deployment Management: 4.7
- Server Monitoring: 4.7
- Real-Time Monitoring: 4.6
- Alerts/Escalation: 4.6
- Dashboard: 4.5
- Self Service Portal: 4.5
- Real-Time Notifications: 4.5
- Macros/Templated Responses: 4.5
- Maintenance Scheduling: 4.5
- Inventory Management: 4.4
- Service Level Agreement (SLA) Management: 4.4
- Patch Management: 4.4
- Data Import/Export: 4.4
- Automatic Patch Deployment: 4.4
- Real-Time Chat: 4.4
- Alerts/Notifications: 4.4
- Unattended Access: 4.3
- Reporting/Analytics: 4.3
- Incident Management: 4.3
- Compliance Management: 4.2
- Anti Virus: 4.2
- Ticket Management: 4.2
- Support Ticket Management: 4.2
- Access Controls/Permissions: 4.1
Access Controls/Permissions
4.4
Diagnostic Tools
N/A
File Sharing
N/A
Issue Auditing
4.0
License Management
3.5
Maintenance Scheduling
4.1
- File Transfer: 4.8
- Remote Access/Control: 4.8
- Remote Monitoring & Management: 4.7
- IT Reporting: 4.5
- Event Logs: 4.4
- Access Controls/Permissions: 4.4
- Data Import/Export: 4.3
- Dashboard: 4.3
- Server Monitoring: 4.2
- Alerts/Notifications: 4.2
- Self Service Portal: 4.2
- Maintenance Scheduling: 4.1
- Real-Time Monitoring: 4.1
- Patch Management: 4.0
- Real-Time Notifications: 4.0
- Ticket Management: 4.0
- API: 3.9
### Wondering if these products fit your needs?
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## Integrations
* * *
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## Reviews
* * *
Positive review:
JD
Josh D.
IT Support Engineer
Information Technology and Services, 11-50 employees
"We use it primarily for device monitoring and management, and it excels when it comes to remote access for both servers and end-user devices."
Jul 7, 2026
Negative review:
VR
Verified Reviewer
IT Solutions Architect
Information Technology and Services, 11-50 employees
"Any issues we have found or ran into, were all user error or interface confusion."
May 6, 2026
Positive review:
PB
Paul B.
Senior Tech Partner
Information Technology and Services, 2-10 employees
"How efficient it is and the speed at which we can connect to end users, we can be connected to a device within seconds and this improves the overall end user experiance."
Jun 8, 2026
Negative review:
TB
Tyler B.
Tier Two Technician
Information Technology and Services, 11-50 employees
"We do not use their documentation app, so there are fields that sit blank."
Mar 3, 2026
Positive review:
BH
Bradley H.
Head of Managed Services
Information Technology and Services, 2-10 employees
"Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts."
Jun 2, 2026
Negative review:
CT
Cameron T.
IT Service Desk Analyst
Financial Services, 201-500 employees
"The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex."
Feb 26, 2026
[Read all reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)
Positive review:
FC
Filippo C.
System Integrator
Information Technology and Services, 11-50 employees
"Convenient Management Console: Users appreciate the ability to access different features from one place, making it easy to manage multiple remote connections."
Jan 13, 2025
Negative review:
Jeff R.
Project Manager
Construction, 11-50 employees
"I had an issue with Remote Desktop Manager as originally my organization blocked screen viewing. "
Jul 24, 2026
Positive review:
JC
Justin C.
IT Manager
Mechanical or Industrial Engineering, 11-50 employees
"Having one application to manage all logins, all forms of remote access for every device imaginable, and even supporting documentation is a wonderful thing. "
Sep 25, 2024
Negative review:
RS
Rick S.
Security Engineer
Information Technology and Services, 501-1000 employees
"When I use Quick connect to remote into a system the only issue, I have is that when I delete something from the system and press the enter key on my keyboard it tries to open another system in my list or goes to another one that I already have open instead of deleting the item."
Sep 26, 2024
Positive review:
SA
Sara A.
Engineer
Information Technology and Services, 2-10 employees
"I daily use Remote Desktop Manager as I need to remote connect to many server and https websites, and it allows me to do these tasks in a quick way and save a lot of time."
May 13, 2024
Negative review:
NI
Nteziyaremye I.
IT
Information Technology and Services, Self-Employed
"Security concerns: Although RDM provides increased security for remote desktop systems, it can also introduce new security risks, such as the possibility of unauthorized access to remote desktop systems or the loss of sensitive data ."
Feb 11, 2023
[Read all reviews](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/reviews/)
## Customer support
* * *
NinjaOne
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Not available
24/7: Available
Chat: Not available
Remote Desktop Manager
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
## Training options
* * *
NinjaOne
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Remote Desktop Manager
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[ManageEngine Endpoint Central vs NinjaOne](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/349671-ninjarmm/)[TeamViewer ONE vs Remote Desktop Manager](https://www.softwareadvice.com/help-desk/remote-desktop-manager-profile/vs/teamviewer/)