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NinjaOne vs TeamViewer Remote
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.7 / 5
4.4 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
November 22, 2024
October 31, 2024
Pros/Cons
Pros
- NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.
- The implementation team, the support, and ease of use while getting great information on all our servers and workstations is top notch.
- Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Cons
- Missing a few features all of what’s missing ninja are in the works of implementing.
- The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites.
- Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.
Pros
- This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.
- I love when clients have access to this software because it it a great way to have remote meetings and can be accessed on various workstations. Perfect for my hectic schedule and on the go lifestyle.
- I like the possibilities and simplicity. It's an excellent software to help collegues and customers.
Cons
- Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.
- There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.
- Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
