Ratings & Reviews

Overall Rating

4.67 / 5 (145)

4.35 / 5 (2,376)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 11, 2020

July 13, 2020

Pros/Cons

  • Pros

  • Easy to install. Great support from the team. Integrates well with other products

  • Easy to use, great system, Monitoring and patch management is a breeze

  • Cons

  • Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

  • Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots