About Remo

Remo is a web-based remote control solution designed to help businesses remotely access Windows and Mac devices spanning across multiple geographical locations and provide IT support to customers. Key features include file sharing, screen sharing, session recording and diagnostic tools.

Teams using Remo can diagnose and resolve IT issues, deploy software upgrades and facilitate collaboration within the organization. Built on HTML5 technology, it lets managed service providers access any device via web browsers without installing a VPN. Additionally, applications can be deployed to multiple endpoints directly from the cloud, streamlining processes to service internal as well as external customers. 

After the establishment of a connection, Remo ena...


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Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

6 Reviews of Remo

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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November 2017

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Easy to use, lightning fast and incredibly easy to deploy

Increased client efficiency. Removed all issues with client deployments thanks to the thin client and the HTML5 nature of the product.

Pros

I came across this software when I was looking for a remote managing tool for a client. The fact that the client is HTML5 based makes it incredibly easy to deploy and use regardless of location or device used (including mobile!) which was a must for us. Performance was also beyond expectation, way faster than any other similar product I've used. I was really impressed with the competence of the support team as well. I've actually had the chance to meet the product team during a trip and it was refreshing to see such a dedicated group working on a new product in a sector that is otherwise quite stale.

Cons

The only thing I can say so far it that the UI was originally lacking a little in some areas, but the last release has introduced a lot of improvements. A lot of the latest changes were in fact based on direct customer feedback. This is a statement to how the product team really listen to their customer (something you definitely don't get with the other "big players").

July 2017

Sri from MAAVI

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Reliable Remote Control and Monitoring

Next generation of monitoring of servers.

Pros

It uses lot less bandwidth than any other tools in this category we have used. Must have tool for the MSPs to monitor the changes happening on the devices.

Cons

We haven't come across any. Initially there was no support for the attended support when we have started. Later it was added and works great.

July 2017

Paul from Manus Dei

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Remo gets the job done

The ability to remotely control another persons computer.

Pros

I have only worked within Remo and have found it to be a solid product that allows for the remote control of an end users computer. The product shows a lot of potential and I have overall been happy with my experience using the program and most of all I have been happy with the Pilixo staff's willingness to seek constructive criticism in the interest of continuing to better the product.

Cons

We tried working with the Remo Assist Feature with very little success. Using the PIN CODE option the connection will hang and never establish itself. Using the "COPY LINK" option the executable does not download and using the "SEND BY EMAIL" option a new Google Chrome window opens, but nothing sends (I think the program is trying to use the default email program which does not lend itself well to our G-Suite environment). To reiterate a request I sent to Remo the other day, it would be great if we could see if a computer is actively being used (and how long it has been inactive for) prior to signing into it. This would allow us to check if a customer is actively using their computer and if they are not then we know if it is a good time for us to sign in and make adjustments to it. This is infrequent, but occasionally the computer being controlled will stop taking my input (keyboard and mouse); however, the local end users input is still accepted. I close and then reopen the session and my control is reestablished.

July 2017

Andrea from alittleb.it srl

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2017

Remo is the fastest and lightweight remote control we ever used

Cost reduction. Better efficency in mamanging remote computers

Pros

We switched to Remo from another similar software because of the competitive price. We were also curious to try a HTML5 based tool (we are a small software development company). So we discovered that Remo it's not only quite cheap, but also extremely fast and stable. It connects almost instantly and we never experienced lag or low response time.

Cons

Some details in the control panel can be improved, even if the overall user-experience is pretty good

July 2017

Eugene from Magic Sunrise

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

great product and great price!

Product is still young but nonetheless team is doing great job at adding new features, supporting customer requests and improving speed.

Pros

Product is extremely easy to install and use. Performance is absolutely stunning especially given the fact that product in fully HTML5 based.

July 2017

Michael from Cenersys

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Remo is the easiest to use and most flexible to integrate Remote Control solution I have every seen.

Pros

The ease of deployment and use is unbeatable. You don't even need to install a viewer and can use it from any machine with a modern web browser. It even works well from tablets and phones.

Cons

If I had to pick something I would have to say my least favorite part of the solution is that its UI is purple.