About Remote Utilities

Remote Utilities is a remote desktop solution that helps IT professionals monitor screens, send keystrokes, control mouse pointers and run applications on remote systems. Professionals can utilize the host and agent modules to gain unattended or attended access across remote workstations and servers.

Remote Utilities comes with a management interface, which enables administrators to build, synchronize, and backup address books or folders for all connections. It enables support teams to set up multi-user chat panels or voice/video calls with remote users. It allows users to generate reports and gain insights into the performance of the hardware and software across multiple systems. Additionally, users can utilize a drag-and-drop interface to tra...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

11 Reviews of Remote Utilities

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

July 2018

User Profile Picture

Ígor from Isira Solutions

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2018

One of the best remote support softwares, full of useful add-ons

It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Pros

We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way

Cons

to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Response from Remote Utilities

Replied July 2018

Thank you, Igor!

April 2019

John from Compu-Save Consulting

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Frankly, it just can't get much better than this!

Close to perfect!

Pros

Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...

Cons

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

Response from Remote Utilities

Replied April 2019

Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.

June 2018

User Profile Picture

Sean from CozWine

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2018

Great value for money remote management software

Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Pros

Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons

Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Response from Remote Utilities

Replied June 2018

Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance. Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.

May 2018

Stephanie from Oasis dentoa

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2018

SO EASY!

Pros

We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Cons

Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

Response from Remote Utilities

Replied May 2018

Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.

August 2017

Rod from Backman Vidcom

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

I love this program for accessing my work computer from home.

Allows me to work from home connecting to office computer.

Pros

It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

Response from Remote Utilities

Replied August 2017

Thank you, Rod!