About RemoteCall

RemoteCall is a remote support solution that helps businesses streamline processes related to screen capturing, remote reboot, file sharing, and more from within a unified platform. It lets staff members conduct video or voice calls and establish two-way communication via the built-in instant messaging tool.

RemoteCall enables IT support professionals to request keyboard and mouse control, record screens, and create annotations across remote systems. It lets staff members lock viewer screens, send customer approval forms, and generate access passwords. It allows employees to connect with multiple remote devices during a single sign-in session. Additionally, administrators can create personalized connection pages with brand colors and themes.

RemoteCall a...


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1 Reviews of RemoteCall

Overall rating

5 / 5 stars

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December 2020

Tony from DTI Office Solutions

Company Size: 2-10 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent product

We've been using it for 6-8 years. Especially this year with COVID, people would prefer us to not come on site unless necessary. We are able to install drivers & fix problems remotely. This saves us time and the expense of going on site. It also allows us to resolve the problem immediately.

Pros

RemoteCall is very easy to use and easy for the end user to launch to allow us to support them.

Cons

I would like for it to update on it's own. If I havent used it for a while, it takes some time to update, and the customer that called in has to wait for that before we can start the session.

Reasons for Choosing RemoteCall

Easy to use and least expensive of all of the remote control options.

Response from RSUPPORT

Replied January 2021

Thank you for your sincere review. RemoteCall is moving towards browser only version which will require NO updates! Since you are already a paid customer, you will get that upgrade for free!