Great product at great price.

Remote Access to any on-premise PC

Overall, this product provided our company to move our employees home quickly without any security additional risk. We purchased the enterprise edition and had at one point over 200 employees remoting into their PC at the office while working from home. Recommend to any company who wants an alternative to laptops and VPN.

Pros

The ease of setup and deployment. We purchased this at the beginning of the Covid-19 outbreak and this product allowed us to effectively move our employees home to work and still maintain the security of our data since it never left our network.

Cons

There are times that the network connection to the PC they are remoting to will get slow responses and also the occasional host viewer app crashes, but a restart always resolves the issue.

It does not get any better

I have used many remote connection apps between various hunks of hardware. I have been doing this for many years. This is the first software app I have used that was so easy to install, set up and get going with. It literally took just a few minutes to install, and set up, and that was it, no fancy settings, no hours of learning how it works or struggling with esoteric network parameters; it just worked right out of the box.I am seriously impressed! And not only was it easy to install, but it was even easier to use.I highly recommend this to anybody who wants to have remote access or remote support. It does not get any better than this.

Pros

The simplicity of the installation, setup, connection and usage

Cons

I liked everything about the software. There was nothing to dislike

Mediocre support and continuous issues

My overall experience using the tool when not running into any issues is alright, if everything was working and going to plan i was able to work as intended. Unfortunately, this is a rare occurrence for me personally. Due to the lack of EU support, we have had to wait days for an issue to get solved, sometimes even to not get an answer back till we contact support back ourselves. Because of this support and the continuous number of issues we have run into we, at the current state of the product, would not recommend it to businesses planning on using it in the EU region. I feel like the product would be a lot more useable if you have the phone support the US region does, this is why i recommend getting an EU line.

Pros

What i like about the software is the availability is has, you are technically able to do anything you have to be able to do in a remote session to be able to work normally in a remote session like; printing, file transfer and the fact you are able to launch certain apps only through RDP Connector.

Cons

What i currently do not like about RemotePC is the lack of support for people in the EU region and the number of issues we have run into. The support for people in the EU region is slim to none, the chat support is great, but they are only 1st line and are not able to perform any actual support actions other than tell you where you can get help, help you with FAQ and check the status on your support tickets. The actual support (via email and phone) is poor. We have only an hour a day where we can get proper support via phone and even then, we usually end up getting forwarded and told to wait a few business days before an issue can be resolved and that we should check our email through the week. This has cost us a lot of time and because of this we have not been able to finish the work for a client for nearly a month now. The email replies are a lot of time very minimal and sometimes we dont even get a response back for days or at all, we ask support again and get told to wait a few more days and give the team some more time. As an IT provider this is unacceptable and can cause for a loss of clients, this also causes for a company to look into other alternatives to this product. Therefore, my biggest suggestion for RemotePC is a support line for Europe or a general 5 day 24 hours a day call line.

Moved to RemotePC from another remote service, so HAPPY that I made the move!

RemotePC has made working remote so easy. Due to high costs of the previous product that I used, I was unable to access all of the computers that I really needed to. Now I am able to access all of the computers without having to pay additional subscriptions. I wish that I had known about it sooner.

Pros

So easy to set up. It took just a couple of minutes to sign up and add a computer. Adding additional computers just took a few minutes as well. RemotePC is so easy to use. It has all the functionality that I was accustom to from another well known product. The competitive pricing is also a great plus!

Cons

I have yet to find anything that I am unhappy with. If in the future I find something, I will be happy to update my review to reflect my findings.