RemotePC

RATING:

4.63

(265)

About RemotePC

RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time access, which enables organizations to host temporary sessions using a unique access ID and key. RemotePC comes with white-board capabilities, which allows users to comment, annotate and draw on a common screen in real-time. It offers a host of features such as video conferencing, Augmented Reality (AR)-enabled live video sharing, multiple users, sessions recording, remote reboot, role-based permissions and more. Additionally, the collaboration functionality lets administrators invite associates to edit presentations or documents and trouble...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

RemotePC Pricing

Consumer: $29.62 for the first year and $39.50 for subsequent years SOHO: $59.62 for the first year and $79.50 for subsequent years Team: $224.62 for the first year and $299.50 for subsequent years Enterprise: $449.62 for the first year and $599.50 for subsequent years HelpDesk: $99.50/year for 1 Technician $249.50/year for 5 Technicians $499.50/year for Unlimited Technicians

Starting price: 

$39.50 per year

Free trial: 

Available

Free version: 

Not Available

RemotePC device status
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RemotePC Reviews

Overall Rating

4.63

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 255 reviews

Stuart

Company size: 51 - 200 employees

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

Great product at great price.

User Profile

Sam

Verified reviewer

Company size: 201-500 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2021

Remote Access to any on-premise PC

Overall, this product provided our company to move our employees home quickly without any security additional risk. We purchased the enterprise edition and had at one point over 200 employees remoting into their PC at the office while working from home. Recommend to any company who wants an alternative to laptops and VPN.

Pros

The ease of setup and deployment. We purchased this at the beginning of the Covid-19 outbreak and this product allowed us to effectively move our employees home to work and still maintain the security of our data since it never left our network.

Cons

There are times that the network connection to the PC they are remoting to will get slow responses and also the occasional host viewer app crashes, but a restart always resolves the issue.

Geoffrey

Company size: 1 employee

Industry: Alternative Medicine

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

It does not get any better

I have used many remote connection apps between various hunks of hardware. I have been doing this for many years. This is the first software app I have used that was so easy to install, set up and get going with. It literally took just a few minutes to install, and set up, and that was it, no fancy settings, no hours of learning how it works or struggling with esoteric network parameters; it just worked right out of the box.I am seriously impressed! And not only was it easy to install, but it was even easier to use.I highly recommend this to anybody who wants to have remote access or remote support. It does not get any better than this.

Pros

The simplicity of the installation, setup, connection and usage

Cons

I liked everything about the software. There was nothing to dislike

Reasons for switching to RemotePC

Ease of use , install and set up

Rob

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

October 2022

Mediocre support and continuous issues

My overall experience using the tool when not running into any issues is alright, if everything was working and going to plan i was able to work as intended. Unfortunately, this is a rare occurrence for me personally. Due to the lack of EU support, we have had to wait days for an issue to get solved, sometimes even to not get an answer back till we contact support back ourselves. Because of this support and the continuous number of issues we have run into we, at the current state of the product, would not recommend it to businesses planning on using it in the EU region. I feel like the product would be a lot more useable if you have the phone support the US region does, this is why i recommend getting an EU line.

Pros

What i like about the software is the availability is has, you are technically able to do anything you have to be able to do in a remote session to be able to work normally in a remote session like; printing, file transfer and the fact you are able to launch certain apps only through RDP Connector.

Cons

What i currently do not like about RemotePC is the lack of support for people in the EU region and the number of issues we have run into. The support for people in the EU region is slim to none, the chat support is great, but they are only 1st line and are not able to perform any actual support actions other than tell you where you can get help, help you with FAQ and check the status on your support tickets. The actual support (via email and phone) is poor. We have only an hour a day where we can get proper support via phone and even then, we usually end up getting forwarded and told to wait a few business days before an issue can be resolved and that we should check our email through the week. This has cost us a lot of time and because of this we have not been able to finish the work for a client for nearly a month now. The email replies are a lot of time very minimal and sometimes we dont even get a response back for days or at all, we ask support again and get told to wait a few more days and give the team some more time. As an IT provider this is unacceptable and can cause for a loss of clients, this also causes for a company to look into other alternatives to this product. Therefore, my biggest suggestion for RemotePC is a support line for Europe or a general 5 day 24 hours a day call line.

Reasons for choosing RemotePC

We ended up choosing RemotePC because the trial we did felt good and had all the actions we needed to supply this program to our clients. But because of the number of issues we have been having we are now in doubt of said decision again.

Reasons for switching to RemotePC

Mainly the price of the product, splashtop is a lot more expensive than RemotePC.

Response from IDrive

Hi, thanks for the review. Please get in touch with our support team so we can see if we can get this working properly for you. idrive.com/support

Replied October 2022

Bridget

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

November 2022

Moved to RemotePC from another remote service, so HAPPY that I made the move!

RemotePC has made working remote so easy. Due to high costs of the previous product that I used, I was unable to access all of the computers that I really needed to. Now I am able to access all of the computers without having to pay additional subscriptions. I wish that I had known about it sooner.

Pros

So easy to set up. It took just a couple of minutes to sign up and add a computer. Adding additional computers just took a few minutes as well. RemotePC is so easy to use. It has all the functionality that I was accustom to from another well known product. The competitive pricing is also a great plus!

Cons

I have yet to find anything that I am unhappy with. If in the future I find something, I will be happy to update my review to reflect my findings.

Reasons for switching to RemotePC

Cost and needing more flexibility for the number of computers that could be accessed.

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