LogMeIn Rescue vs ConnectWise ScreenConnect

RATING:

4.6

(158)

LogMeIn Rescue has 158 reviews and a rating of 4.63 / 5 stars vs ConnectWise ScreenConnect which has 1896 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (158)
4.7 (1896)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
May 12, 2023
February 8, 2024
Pros/Cons
  • Pros

  • The admin console can view all connected sessions, admin user can join any session or monitor any tech. Reporting system is amazing re connected sessions or the techs performance.
  • I'd go to say it's 100% one of the best remote support software money can buy.
  • Cons

  • There are alternatives that are significantly less expense, however, you get what you pay for.
  • There is only a few things that were difficult with the product. My main concern was with the UX.
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  • Pros

  • I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.
  • I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.
  • Cons

  • The worst part, which is minor is the amount of customisation and branding.
  • While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.
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Pricing Range
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$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos