About SecureLink

SecureLink is an access management solution that helps businesses across various verticals such as energy, finance, retail, healthcare, legal and manufacturing provide secure access to vendors, ensuring compliance with security and government regulations. The platform lets administrators store access credentials and deliver remote support to employees.

SecureLink comes with a notification system, which allows organizations to receive alerts for vendor connections and summary of activities at the end of sessions. It offers numerous features including automatic account de-provisioning, desktop sharing, file transfer, self-registration, approval workflows and more. Additionally, managers can set up a multi-factor authentication process, define the level of acces...


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Supported Operating System(s):

Web browser (OS agnostic)

59 Reviews of SecureLink

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(29)

29

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

April 2018

Harsh from Allscripts

Verified Reviewer

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Feels like a hyperloop between my system and server instances, love it!!!

Easy Access, Security, Scalability, Remote working facility

Pros

Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Cons

There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

April 2018

Nathaniel from IBM

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Provides secure HIPAA compliant connections for hospitals.

Pros

-Secure -Functional -Compliant -Reliable -Supports many different connection types.

Cons

-Requires a manager to be downloaded every X mins -Uses Java.

April 2018

SHAMI from Allscripts India LLP

Verified Reviewer

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2018

Using securelink for connecting with my client server. It is good so far.

most important benefit is you can connect to different clients at the same time.

Pros

it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Cons

Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Response from SecureLink

Replied May 2018

Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product. We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer. Some of the performance issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail. Please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

April 2018

Ravi Chandra from JDA software Pvt limited

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2018

Secure link is very slow when we need to login to servers every time it will ask for applet download

Pros

As per security wise it is good for customers and customers can track who is working with in the servers

Cons

Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Response from SecureLink

Replied April 2018

Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support (subsequently Java) from browsers. All modern versions of SecureLink default to a connection manager that does not require the installation of system Java. We still retain secondary connection methods for users that cannot install this allowing them to fall back on using JNLP which allows Java based connections without the need for a browser that supports Java. If you would like, please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

November 2018

Ramesh from Allscripts

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2018

Securelink - Getting into Remote

Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.

Pros

Easy to use and connect but with some issues Platform independent Easy to Search and find different gatekeeper Access RDP Widows size can be customized , allowing to clipboard access and print feature Shows Recent gatekeeper and servers list

Cons

Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue different browser have different way to connect , having much problems with Google Chrome there is no Desktop utility to connect, We are using this almost 24X7 and low Speed is major concern Support is good but they have to fix some common issues regularly after each upgrade Should have favorite feature and make custom Gatekeeper list per user