Ratings & Reviews

Overall Rating

4.52 / 5 (64)

4.35 / 5 (2,372)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 29, 2020

June 1, 2020

Pros/Cons

  • Pros

  • Ease of use- Set up is a breeze and getting support from anywhere is easy and inexpensive

  • Easy to use and easy to implement (install new remote clients was easy)

  • Cons

  • The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

  • The printing functionality is a bit cumbersome. But it works.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots