About Splashtop SOS

Splashtop SOS is a remote support solution that lets help desk, support and IT teams provide on-demand remote technical support to internal and external stakeholders. It enables customer support professionals to access various devices including smartphones, tablets and PCs through session codes, share screens and transfer files using the drag-and-drop interface.

It offers a host of features including security management, real-time monitoring, user management, analytics, access control, custom branding and more. Administrators can use the application to view event logs, record sessions and run a command prompt on computers remotely. Additionally, employees can directly communicate with end-users using built-in chat capabilities.

Splashtop SOS comes wit...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

42 Reviews of Splashtop SOS

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(37)

37

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 42 results

June 2020

Miguel from AIIAS

Verified Reviewer

Company Size: 51-200 employees

Industry: Higher Education

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Using Splashtop during pandemic

During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.

Pros

Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.

Cons

Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.

Reasons for Choosing Splashtop SOS

Splashtop is affordable, other products may have voice communication and other features that could make the software bigger and expensive, however, in our setup we do not need those extra features.

Response from Splashtop

Replied June 2020

Hi Miguel, Thank you for the rating and review. Our goal is to provide the simplest and fastest remote access and remote support solution at an extremely affordable price. A good news to share with you that we do support Linux. Here's the link for your reference: https://www.splashtop.com/downloads#sos If you need any further assistance, please contact us at customer-success@splashtop.com. Our entire team is at your disposal. Sincerely, Antonia Wang Splashtop Customer Success team

January 2021

Todd from TML Consulting

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Excellent and appropriately priced alternative to the overpriced competing products

I started using it since Splashtop was included with my Atera MSP solution and was amazed by the quality of the product and connections. It made sense to dump my much more expensive subscription Teamviewer product for Splashtop SOS. It does everything I need without breaking the bank. Some of my colleague's have been on Splashtop for years and love it too.

Pros

Very easy to use and deploy. Has all the features I could possibly need and then some. I've had other competing subscription products that just kept increasing in cost. Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.

Cons

Ive never really had any major issues while using the product. I wish the on demand SOS download through Splashtop's site could be custom branded instead of having to host and deploy a branded SOS on my own. Other than that can't think of anything else to gripe on. Keep up the excellent work guys!

Reasons for Switching to Splashtop SOS

It was a apples to apples switch for me. I don't feel like I gave up anything other than the extra money falling out of my wallet each year. Feels nice to not be taken advantage of with price hikes every year or two and not have much extra to show for it. Splashtop is a properly priced and excellent quality product.

December 2019

Caleb from Strobel Energy Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2019

Splashtop makes a SPLASH!

Using it currently as an alternative to our primary remoting tool.

Pros

Easy to install as a silent installer and run in the background of the computer. Works perfect as a backup software to our primary remoting tool.

Cons

Misses some useful tools that other remoting and RMM software has. File transfer is buggy at best and there is not a drag and drop software either.

February 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2021

Great/Easy remote software

Overall it has been very good experience and helped us provide high level of support service to our clients, although some customers took sometime to get use to the idea of generating the code first then provide us with it over our live chat but in most cases it was a straight fw process and easy to use

Pros

Easy using of the software, download small file and install it then it will generate a code, from your end through business app you can use this code to access the computer. You can access different computers at the same time. more than one tech can work on same session. Add notes to each session. Has option to reboot, chat, full control on the remote computer. Adjust the software to be branded Work on most mobiles as well

Cons

If possible to add some features: Customer can initiate chat from his end instead of lunching software and generate a new code every time. If it can save chat history automatically of every session.

Reasons for Choosing Splashtop SOS

It was offering best price with mostly all features we were looking for

Reasons for Switching to Splashtop SOS

Cost, splashtop is much much cheaper than logmein rescue and missing features are few that can be replaced or use a way around.

September 2019

Danny from Dragon veterinary

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Great, full featured remote tool

I do technical support, and training for users on a daily basis. I'm often connected to multiple computers at the same time. It pretty well always works perfectly well.

Pros

It does everything that the more expensive programs do, and it works very well. I can have as many concurrent connections open as I need to which I often do.

Cons

Honestly, trying to say the name so that people understand it is the most difficult part.

Reasons for Choosing Splashtop SOS

Price, previous experience, unlimited concurrent connections

Reasons for Switching to Splashtop SOS

Our TeamViewer subscription had expired and I had used the full version of splashtop previously, and was always very happy with the product, and the low price of the ad hoc version made it a no-brainer