Splashtop SOS Software

FrontRunners 2021

About Splashtop SOS

Splashtop SOS is a remote support solution that lets help desk, support and IT teams provide on-demand remote technical support to internal and external stakeholders. It enables customer support professionals to access various devices including smartphones, tablets and PCs through session codes, share screens and transfer files using the drag-and-drop interface. It offers a host of features including security management, real-time monitoring, user management, analytics, access control, custom branding and more. Administrators can use the application to view event logs, record sessions and run a command prompt on computers remotely. Additionally, employees can directly communicate with end-users using built-in chat capabilities. Splashtop SOS comes with an API,...

Splashtop SOS Pricing

Splashtop SOS pricing starts at $17 per month and scales with number of unattended computers. Features expand across SOS, SOS+10, and SOS Unlimited. SOS: $17/month billed at $199/tech/year SOS+10: $19/month billed at $219/tech/year SOS Unlimited: $34/month billed at $399/tech/year

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Not Available

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Splashtop SOS on-demand support

Splashtop SOS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 48 reviews

Matt

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

The solution we were looking for.

User Profile

Miguel

Verified reviewer

Company size: 51-200 employees

Industry: Higher Education

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2020

Using Splashtop during pandemic

During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.

Pros

Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.

Cons

Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.

Reasons for choosing Splashtop SOS

Splashtop is affordable, other products may have voice communication and other features that could make the software bigger and expensive, however, in our setup we do not need those extra features.

Response from Splashtop

Hi Miguel, Thank you for the rating and review. Our goal is to provide the simplest and fastest remote access and remote support solution at an extremely affordable price. A good news to share with you that we do support Linux. Here's the link for your reference: https://www.splashtop.com/downloads#sos If you need any further assistance, please contact us at customer-success@splashtop.com. Our entire team is at your disposal. Sincerely, Antonia Wang Splashtop Customer Success team

Replied June 2020

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

June 2021

The solution we were looking for.

We've tried several products over the past few years and they we either missing important features or were priced too high. Splashtop SOS resolved this for us by offering a full feature set at a reasonable price. We've been able to support non-managed clients which has resulted in an additional revenue stream. Our overall experience with Splashtop SOS has been great!

Pros

- Easy to use / deploy for on-demand support customers. - Customers with little to no technical skills can quickly launch the app. - Contains all the features needed to remote support and resolve technical issues. - Allows us to support "on-demand" clients that are not under contract. - Software has a mobile app that allows us to resolve phone issues for the client.

Cons

We have been using this software for over a year without issue. There is a lighter version included with our RMM tool that lacks a few of the features. However, upon learning about the SOS version, it includes the full feature set we need.

Reasons for choosing Splashtop SOS

Splashtop SOS included a full featured remote support solution for PC, Mac, and mobile devices for a reasonable price.

Reasons for switching to Splashtop SOS

The price points were either too high for the solution offered or it lacked a full feature set which hindered our ability to fully support a client remotely.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

A Top-Notch Remote Support Solution

Pros

I've used numerous remote solutions thru the years, however Splashtop has been a delight to use without breaking the bank! The solution does everything I need without over-complicating the setup process or being intrusive to my end users.

Cons

I would LOVE to see the ability to adjust the settings of a deployment package without having to create a new package and reinstall.

Aret

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Great products, great support!!

Great product. Great support. No reason to look elsewhere for similar products. This product does it all and easy to use.

Pros

Easy to use. Company support always available. Love the product.

Cons

There was nothing that I didn't like. Everything works perfectly.

Reasons for choosing Splashtop SOS

Price and product quality

Reasons for switching to Splashtop SOS

Price and product quality

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