Using Splashtop during pandemic

During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.

Pros

Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.

Cons

Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.

Great/Easy remote software

Overall it has been very good experience and helped us provide high level of support service to our clients, although some customers took sometime to get use to the idea of generating the code first then provide us with it over our live chat but in most cases it was a straight fw process and easy to use

Pros

Easy using of the software, download small file and install it then it will generate a code, from your end through business app you can use this code to access the computer. You can access different computers at the same time. more than one tech can work on same session. Add notes to each session. Has option to reboot, chat, full control on the remote computer. Adjust the software to be branded Work on most mobiles as well

Cons

If possible to add some features: Customer can initiate chat from his end instead of lunching software and generate a new code every time. If it can save chat history automatically of every session.

Splashtop

My overall experience with their free trial was not a good one. Not easy to use and support was not very helpful. Also just installing the software did not remove everything. But I found out where to do that from others online not the Splashtop people.

Pros

I can't say there was anything I liked about this software. The software was not easy to use and came with a few hicupps.

Cons

This software I installed the trial and had issues with it from the start. I tried support and it took a while for them to get back to me so I eventually went on to another software that turned out great.

Excellent and appropriately priced alternative to the overpriced competing products

I started using it since Splashtop was included with my Atera MSP solution and was amazed by the quality of the product and connections. It made sense to dump my much more expensive subscription Teamviewer product for Splashtop SOS. It does everything I need without breaking the bank. Some of my colleague's have been on Splashtop for years and love it too.

Pros

Very easy to use and deploy. Has all the features I could possibly need and then some. I've had other competing subscription products that just kept increasing in cost. Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.

Cons

Ive never really had any major issues while using the product. I wish the on demand SOS download through Splashtop's site could be custom branded instead of having to host and deploy a branded SOS on my own. Other than that can't think of anything else to gripe on. Keep up the excellent work guys!

Great, full featured remote tool

I do technical support, and training for users on a daily basis. I'm often connected to multiple computers at the same time. It pretty well always works perfectly well.

Pros

It does everything that the more expensive programs do, and it works very well. I can have as many concurrent connections open as I need to which I often do.

Cons

Honestly, trying to say the name so that people understand it is the most difficult part.

Great Product for a Great Price!

We have not had to use Support, which says something about the product.

Pros

This product is very easy for our teams to use. It helps us tremendously when our clients do not allow us to RDP into their site. One thing I like about Splashtop that you don't have with some of the other products is the ability to transfer files. This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.

Cons

I really can't think of any cons at this time.

Great price to feature ratio. Fantastic sales and support experience.

Pros

Feature parity is about on par with TeamViewer, with a much better price point. Splashtop is fast and just works. Customer service and support is top notch with a fast response time to requests (I received a non-support related response on a Sunday). There was a 20% pricing discount when we signed up, saving us around 40% over TeamViewer. Even at full price, Splastop is still cheaper than TeamViewer.

Cons

There's a few minor issues I've run into, but nothing to really complain about. My biggest complaint is the SOS client seems to take longer to startup and display a support code on remote devices, when compared to TeamViewer QuickSupport. Again, minor issue as it's maybe 20-30 seconds or so. Deploying a customized SOS agent is a manual process, but I received my agent software on the same day as my request (on a weekend too). Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect. I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.

Everything you want, but not too much

Pros

Great for supporting customers on almost any platform. Full access to computer including ability to log on as user or admin. Pricing model of per technician rather than per machine makes this product very attractive. Rock solid stable too.

Cons

SOS product does exactly what I needed. Occasional unattended support on a lot of computers, on almost every OS platform. There are things this product doesn't do, so you may need the enterprise product, but this product gives you a lot of bang for the buck.

Excellent alternative for Logmein Central Users

Much less overall cost (by 2/3) from old remote solution.

Pros

Easy of transition from old vendor. Superior functionality.

Cons

Not being able to switch focus of screen from remote PC/MAC to my PC for training an end user by having them be able to see my PC desktop and apps.

Splashtop SOS

Pros

I use it to support of clients workstations and phones, it's easy to use and also for my clients to setup.

Cons

It would be nice if there was a voice chat option

Daily use for IT Support - Almost flawless

My overall experience with Splashtop is great. If I send them a question, which is rare due to the simplicity of the software, they answer very quickly. I have even called and gotten to talk to a real person that knows what they are talking about.

Pros

I have an advanced account, which means I can let my clients setup a free Splashtop account, then I can give them access to their specific computer for their own home acess. I have used this for over 40 computers and users during the pandemic, and it has been one of the best things I have ever used. These people have multiple monitors at work, and I setup their home computers to match, so they can actually use a 3 monitor system at home that mirrors their work computers. And....I can remote their computers at the same time that they are if they need help, and they can see what I am showing them. I can also do random drop ins and see what they are doing, if they are working, etc. I can split up by different clients and the user interface to do this is simple. I will definitely be using this software for years to come if they don't update it and mess me up. The SOS will let me see iPad and iPhone screens and talk on the phone with the users to help them get through problems on their devices. Pretty simple.

Cons

What I like least is the fact that Apple will not let Splashtop SOS control and iPad or iPhone instead of just seeing what the user is doing.

This is everything I need in a remote assistance application.

Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had which made Splashtop a more competitive product and it has eliminated the last of my frustrations with the product. They really do listen and the response time is reasonably short. I'd like to tell you about the response time when I have a real problem but I have never had any.

Pros

I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.

Cons

My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.

Great Remote Support Product

Overall, we've been satisfied. It works, it doesn't go down.

Pros

Splashtop was a replacement to us, for LogMeIn (LMI), which had gotten to be price-EXhorbitant over the years! The cost/user's desktop experience was much more manageable, and, therefore, justifiable with Splashtop, versus LMI, and a bunch of competitors...more "bang for the buck" so to speak.

Cons

The SOS costs could be lower...and, the ability to use, say, a "Zoom Meeting" type experience (say, a broadcasted support/training session) should be a standard part of the software! We've been pushing for this, since LMI and GoToMeeting both offered this very important feature!

Splashtop Just Works!

The SOS Software has made on demand support with client easy. I give them the website to go to and generate an access number, they tell it to the tech and hit enter and remote directly into SOS. Fill the gap from our service contract customers and our new customers.

Pros

I have been a long time client of Splashtop close to the beginning before anyone knew of it. I like the ease of use, it just works like the other products. It lets me connect to new and one time customers easily cutting down on travel .

Cons

I have the streamer product and was a little reserved about adding SOS because of cost as I'm a one person shop. If were to have a branded connection would be cool or a link on my website with a branded page. Otherwise I have not had a problem with people finding the correct website and login in. it's been fairly easy for them.

Easy solution for Mobile Device Support

Pros

Splashtop was very simple to implement into all of our mobile devices. It is very simple for our users to get remote support.

Cons

There is nothing that I can say that I least like about the software.

The best bang for your buck

We have solved numerous issues such as on site printer issues, upgrades etc.

Pros

This software is able to do everything TeamViewer could do but for a quarter of the price. Our IT department love the software and have already told friends and family to jump on board.

Cons

That you can not take full control of a mobile device from a desktop admin.

Splashtop makes a SPLASH!

Using it currently as an alternative to our primary remoting tool.

Pros

Easy to install as a silent installer and run in the background of the computer. Works perfect as a backup software to our primary remoting tool.

Cons

Misses some useful tools that other remoting and RMM software has. File transfer is buggy at best and there is not a drag and drop software either.

Great tool for remote access

We use this to troubleshoot end-users' laptops when they are working remotely.

Pros

Great tool for IT remote access for end-user support. Works like Logmein Rescue but faster and ultimately much cheaper.

Cons

There isn't much to dislike about this tool. It is a lightweight remote access tool that works as advertised. No complaints.

LogMeIn capabilities at a lower cost

Have not needed to use support, software is easy to implement.

Pros

Provides a dashboard (Business App) that shows all computers. Easy to rename, access, and gives options for reboots remotely. Good picture quality depending on ISP speeds. Allows file transfers both ways, shows dual monitors.

Cons

It can get expensive but is much cheaper than LogMeIn.

One of the better products out there.

We have a lot of remote users that use Teams and Skype. Those are great for easy problems, but when issues need admin privileges, you need something else. We tried a lot of different ones before we made a decision. Splashtop SOS gives all the bells and whistles and more at a great price. The three big things we need are, admin privileges, file transfer, and multiple monitors. This gives us those items and more. Not only does it allow you to switch between monitors, you can drag the multiple monitors across your screens to see it the way the user on the other end sees them as well. Great product.

Pros

It has all of the features of some of the more expensive competitors, but at a much lower price. It is very easy to use and deploy.

Cons

As of right now there is not really anything not to like about this software.

Easy to install and reliable

We use Splashtop Business and Splashtop SOS daily for work and for supporting our production servers and those of our software customers. It has been super reliable, MUCH easier to deploy than GoToMyPC, and cost is reasonable.

Pros

It took almost no effort at all to get a customer connected via this software. Instructions to the customer were one sentence: "Go to and tell me the number." Performance is fast - no noticeable latency.

Cons

File transfer is not drag and drop - you need to click a file-transfer button and then browse to your files.

Excellent!

Pros

Simple to use, easy to direct someone to the site to get a download, or email them a link.

Cons

Occasionally on a bad connection, it will freeze up, but that is hardly the fault of the software.

A Cost Effective alternative to TeamViewer

I called On-Demand support when I had some initial questions about the Tool and these were quickly addressed in detail. They even followed up to make sure that I was satisfied and all my issues were resolved.

Pros

Very easy to use, has all the features that I need to remotely access and address other computers. This is a cost effective alternative to Team Viewer program for engineers like myself who do not use such a tool on a regular basis to warrant the purchase of Team Viewer. I am most pleased with the initial customer support that quick addressed my questions. I would recommend it to others.

Cons

There is nothing that I dislike about this software.

As good as it gets

It was easy to install and to use. No learning curve.Better visdeo quality than Teamviewer.

Pros

This product is easy tu use and easy for clients and technicians to install the software on their PC so I can connect. Never disconnects. Video quality is very good.

Cons

Nothing, really Works fine for me. I haven't run into any problems.

Splashtop the best bang for your buck!

Remote support to clients to save money on going onsite.

Pros

Pricing is excellent compared to the other remote options, it is very easy to use and it gets the job done with no issue.

Cons

Currently, It works well for my company and has had no issues.

Complete mobility and control

Pros

I can get to any of our work computers from anywhere! Remote work has never been so easy!

Cons

Sometimes, depending on connection, the remote session is dropped.

Great for small business

Tech support team uses daily to provide support to clients. It is easy for our clients to set up and get help quickly. Great value compared to the much more expensive options.

Pros

Great for providing support to clients when you need to see what is happening on their computers. Great Value

Cons

Can have some troubles moving files between computers etc.

It just works, and then some

Pros

The exe is simple to deploy, just copy it to the public documents folder on a Windows machine and put a shortcut to it in the public desktop folder. Easy access for any user.

Cons

None to date, the software just works pure and simple.

Splashtop Vs LogMeIn Rescue

I first received a free one year trial version when attending SpiceWorld in 2018 and saw the value when i used it to support phones. So the next year purchased a license

Pros

Price and it works on phones Easy to talk end users through agent install

Cons

At this time I have not come across anything I dislike

It just works

Ease of use is great. Love it's integration with Atera

Pros

I like having the ability to connect to remote workstations via Atera or as a standalone app using Splashtop Business. It just works and I have had no issue whatsoever with it.

Cons

It would be great if there was a way to be able to see two screens at once if the user is running multiple monitors.

Best Remote Support Software I've Ever Used

Pros

The software is easy to use for the tech and the support client.

Cons

I can't really think of anything that I don't like about it.

Splashtop is great!

Good

Pros

Ease of deploying , ease of use and speed of program

Cons

Not as mature as other but overall great.

Great Product at a Great Price

Pros

Splashtop is so easy for our non-tech customer to set up. We can access their computers to install our software and give them training without needing to talk them through installation.

Cons

Occasionally we need to bring on a service rep to help diagnose problems. Would be nice if more than one of us to be able to use the same license at the same time on the same remote computer.

Switched from Teamviewer and not going back

Splashtop has an extremely helpful sales and support staff.

Pros

Splashtop has the most features for the money compared to any of its competitors. Customer service is excellent and product far exceeded expectations.

Cons

So far I haven't found anything I don't like about Splashtop

Best Alternative

Does what is needs to do

Pros

This is the first teamviewer alternative that works like expected! Pricing is much better for non-frequent users.

Cons

Everything is fine. There was a small problem installing, but Customer support helped me immediately.

Great value for remote support

It's made remote support easy for us and our customers.

Pros

The price and performance. It's allowed my small company to offer remote support services at a reasonable price.

Cons

Nothing yet. It's working exactly as advertised.

Splashtop SOS review

Pros

Easy to get going for my clients, and appreciate their animated guidance for macOS users to enable first time use of Splashtop SOS.

Cons

Would love even easier macOS first time use, but understand that is a limitation imposed by Apple.

Great Choice

I help many customers with easy to high complex problems remotely (& onsite).

Pros

Quick install & bypasses other blocking software.

Cons

Original cost was more than I was expecting.

Great way to support Mac users

Pros

SOS is quite easy to walk a user through to get a remote session started. Good speed and desktop scaling is excellent.

Cons

The mobile app is crude but effective. Definitely could use more massaging.

Great product

Pros

File sharing and remote control are what I use the most

Cons

Ask to create a group when setting up a new deployment type

I love SplashTop!

Pros

This software is so easy to use. My clients love it. I was using another product and it was three times as much. This is so economical that I recommend it to everyone I know.

Cons

I am happy with everything about the product.

Well worth the money

Pros

It simply works (and well). It's nice to be able to also support on any smart phone.

Cons

There is nothing I've found yet that I don't like.

Splashtop on demand

Able to easily install software updates and trouble shoot and fix issues

Pros

Extremely reliable, secure and easy to use for both remote support unit and remote client

Cons

I have not encountered any disappointing features