Ratings & Reviews

Overall Rating

4.61 / 5 (570)

4.64 / 5 (118)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 20, 2020

May 26, 2020

Pros/Cons

  • Pros

  • Easy to use, user friendly interface and my clients enjoy the convenience of it. Also, I LOVE that it alerts my clients of upcoming appointments, which makes my life easier.

  • I love the ease of use and that I can use it to immediately store details of clients . I love that I get their phone number as well as not everyone uses Skype

  • Cons

  • The interface is a bit clunky on the phone, but they are working on it. Other than that, I don't have any issues.

  • There is no APP for smartphones, though they do have a web-app that allows you to access info. This is okay, but would be quicker and easier if there was a full app to access the schedule.

  • Pros

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots