Ratings & Reviews

Overall Rating

4.63 / 5 (471)

4.64 / 5 (118)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 13, 2020

May 26, 2020

Pros/Cons

  • Pros

  • ease of use. The menu was well designed and each category was easy enough to compare via the graphs. over all very clean

  • Easy to start and install, easy to navigate and everything is intuitive from the start. Reports are VERY detailed and show you everything you need and some more.

  • Cons

  • A live feed of the employees’ screen is not available. It would be a great addition if features include live feed because as of now, screenshots are just available.

  • With all the options, it can get a little confusing navigating the web interface. Would love to see the OS coverage to include Linux (beyond just the Chrome plugin).

  • Pros

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots