Ratings & Reviews

Overall Rating

4.63 / 5 (472)

4.68 / 5 (912)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 27, 2020

June 3, 2020

Pros/Cons

  • Pros

  • ease of use. The menu was well designed and each category was easy enough to compare via the graphs. over all very clean

  • Easy to start and install, easy to navigate and everything is intuitive from the start. Reports are VERY detailed and show you everything you need and some more.

  • Cons

  • A live feed of the employees’ screen is not available. It would be a great addition if features include live feed because as of now, screenshots are just available.

  • With all the options, it can get a little confusing navigating the web interface. Would love to see the OS coverage to include Linux (beyond just the Chrome plugin).

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots