Ratings & Reviews

Overall Rating

4.22 / 5 (154)

4.47 / 5 (133)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

March 23, 2020

April 28, 2020

Pros/Cons

  • Pros

  • Does what it says on the tin. Perfectly reliable and ease of use. I use this in my everyday work to call clients all over the world. Works well to both make and receive calls.

  • Aircall is really easy to use. It gives me feedbacks regarding my connection and allows me to reach out to customers in different countries easily.

  • Cons

  • Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

  • Sometimes the connection is not perfect but it works great for most of the time :)

  • Pros

  • It's very easy to use and has a lot of bells and whistles which is great. My favorite feature is the timesheet feature.

  • Very easy to use and intuitive time tracking software. Great reporting features. We use this to track time for 15 employees and never had a problem.

  • Cons

  • I had always thought their interface was a bit tired, and its funny how that can make you feel... but the new design is awesome

  • Can’t think of anything. Whenever there was an issue, they have listened to our suggests and continue to improve the product.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots