--- title: "Bloomfire Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bloomfire. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bloomfire is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-work/bloomfire-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [Bloomfire](https://www.softwareadvice.com/remote-work/bloomfire-profile/) / Bloomfire Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-work/bloomfire-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-work/bloomfire-profile/alternatives/) # Bloomfire User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 254 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 135 reviews (53%) - 4 stars: 94 reviews (37%) - 3 stars: 21 reviews (8%) - 2 stars: 4 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I use it daily and appreciate the access to knowledge that it allows me to view and learn. - the platform enables quick access to the information you need with just a few clicks or searches, surpassing traditional web searches in speed and reliability. - Their team, features, functionalities and team support has greatly supported my work as a Community Leader on my team at company I work with. ### Most mentioned cons - Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming. - Instead it's several links, permission-specific and therefore overly complicated. - adding links and making informational articles can run into formatting is a challenges and sometime finding information can be difficult ## Bloomfire customer reviews Showing reviews 1-25 of 254 (page 1). ### Great way to socialized sales content and news - Overall rating: 5/5 - Reviewer: Carlos A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business. #### Cons The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool --- ### Information collaboration super highway - Overall rating: 5/5 - Reviewer: Verna A. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way. #### Cons Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier. --- ### Recent Updates Diminish Value of Product Usability - Overall rating: 2/5 - Reviewer: Tyler C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy. #### Cons The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case. #### Vendor response We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it. Replied June 2019 --- ### Great tool to company-wide information! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go! #### Cons I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment. --- ### A decent knowledge management platform - Overall rating: 4/5 - Reviewer: Dino P. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The engagement part of it, with tracking/following separate contributors/topics/series. I also like the overall layout of the lessons you can customize. #### Cons Organizing the lessons doesn`t always go as planned - lots of times tags that are supposed to be in a series or topic end up somewhere else... --- ### We use Bloomfire as a company intranet, it is easy to use and has great search functionality. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software helped us get company info in one place and easily searchable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key. #### Cons My least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts. --- ### A decent tool for Knowledge base - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience with Bloomfire has been a positive one. The centralized knowledge base has proven useful and the benefits exceed any of the drawbacks we have seen by a wide margin. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit. Community features such as likes and comments are a nice touch and give folks the ability to engage. #### Cons For the most part, it does what any tool of this kind should. One of the biggest complaints we have is about indexing and navigation that can seem a bit cluncky at times. --- ### Bloomfire is the answer!!! - Overall rating: 5/5 - Reviewer: Alexis R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Bloomfire is so amazing because its such a great product to have! Its literally the main source of knowledge for just about any question you could come up with for my company! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bloomfire is great for obtaining all the knowledge your company needs to know! It is such a huge help to keep everyone informed and up to date on all product information!! #### Cons I wish bloomfire had a better filtering process. Sometimes the way you ask it a question, hinders you from finding the answer. --- ### Information Sharing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is a great repository for company information. It saves time from trying to track down the person who would know the answer to your question. #### Cons The icons used for liking a post are too familiar and somewhat inappropriate for a business setting. Instead of a heart maybe use a checkmark to like or hands clapping to congratulate. --- ### Bloomfire is great and interactive - Overall rating: 5/5 - Reviewer: Becca T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very simple to use and react to colleagues posts. #### Cons We did have an issue with our community login which was unfortunate and took a few days to get back up. #### Vendor response Thank you for your review, Becca! We're glad that you've found Bloomfire easy to use and that it's helping you engage with colleague's content. Replied July 2019 --- ### Great ease in accessing important work media - Overall rating: 5/5 - Reviewer: Marysol M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, when I can’t find someone to answer a question for me, I can refer to Bloomfire. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app. #### Cons I would like the articles to be in sections, i.e., events, policy, etc. --- ### The way a knowledge base should be - Overall rating: 4/5 - Reviewer: Paul I. - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media. #### Cons At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features. #### Vendor response Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon! Replied January 2017 --- ### Looking for a knowledge management system? Be sure to check out Bloomfire! - Overall rating: 5/5 - Reviewer: Jodee W. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features. #### Cons The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like. #### Reasons for choosing Bloomfire Ease of use and search engine --- ### My experience with Bloomfire - Overall rating: 5/5 - Reviewer: Patricia C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very satisfied, don't know what I would do with out it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy to find information and procedures. Has step on solving problems #### Cons More recent and current updates on older posts --- ### Bloomfire ROCKS! - Overall rating: 5/5 - Reviewer: Deshonta H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My school uses it as a central location for locating documents throughout the network. I mainly use it as a go to for all of my classes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, the design is organized well and works well with managing several databases and file information #### Cons There aren't many features I dis like about Bloomfire --- ### A good platform for organization to begin their KM journey - Overall rating: 3/5 - Reviewer: Ashish K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a pleasant experience overall with Bloomfire.Though scaling up the experience for multiples teams is a challenge. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Amazing SearchEase of UseContent Management #### Cons Lack of CustomizationsAPI integration with O365Quick upgrades and deployments can help --- ### Bloomfire works well for our team. - Overall rating: 5/5 - Reviewer: Barry H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to understand and use. The search function makes the job so easy. #### Cons None that come to mind. I have personally never had issues with Bloomfire. --- ### Effective workplace forum - Overall rating: 5/5 - Reviewer: Bennett S. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Users can easily search for content uploaded by peers. It is simple to reply to questions, add new information or edit outdated information. #### Cons It takes a bit of time investment to add content to Bloomfire. I did not leverage any apps, although there are probably some out there that can ease the amount of manual entry. --- ### Bloomfire is a wonderful tool to have for my job. - Overall rating: 5/5 - Reviewer: kami C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros information with just a few words. To be able to look up and know what is needed to help my guest. #### Cons i haven't found anything that i don't like about Bloomfire. --- ### Overall a Good Product - Overall rating: 4/5 - Reviewer: Melissa B. - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to navigate and clean look #### Cons The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts. #### Vendor response Hey Melissa, Thank you for taking the time to review your experience with Bloomfire.. In regards to your feedback, inside our ¿Beta¿ post editor, you can post across different communities and add community specific categories. We¿d love to show you through this process to help alleviate some of the post difficulties that you are coming across. Please contact us at support@bloomfire.com and we¿d be happy to setup some time to speak with you! Replied January 2017 --- ### Education - Overall rating: 5/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, able to download and print immediately #### Cons Search features, easier to search when there are a lot of documents with similar titles --- ### Bloomfire in the contact center - Overall rating: 5/5 - Reviewer: David T. - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Social components. Ease of publishing and editing. #### Cons Would love better internal SEO analytics. --- ### Insightful service and expert advice - Overall rating: 5/5 - Reviewer: Russell F. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very high quality platform that is intuitive and super easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Ability to use the platform to learn new skill are the most important things for me. #### Cons It is easy to use and search on the platform --- ### Blomfire Review - Overall rating: 4/5 - Reviewer: Michelle P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good for locating information quickly. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Ease of use and the ability to bookmark important pages #### Cons Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right. --- ### The best software I've ever used for my position. - Overall rating: 5/5 - Reviewer: Stephanie B. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The search feature - that may seem simple but it helps me find exactly what I need and saves a lot of time when I am working on a tight deadline. I also like that I can invite other authors to review and edit the questions - definitely streamlines business processes. #### Cons There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however. ## More reviews [Next reviews](https://www.softwareadvice.com/remote-work/bloomfire-profile/reviews/?page=2) --- Bloomfire Reviews, Pros and Cons - 2026 Software Advice