Ratings & Reviews

Overall Rating

4.67 / 5 (111)

4.64 / 5 (2,055)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 22, 2020

May 22, 2020

Pros/Cons

  • Pros

  • I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.

  • Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

  • Cons

  • small outages, but not often, it was probably caused by the Internet

  • We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

  • Pros

  • This product was easy to use and had a great looking interface. I did like the ability to easily see what each team member was working on.

  • its easy to use , also I like it the app easy to download

  • Cons

  • I like almost everything...the only pain point has been notifications. They are a little hard to configure in a useful way and I get too many of them for boards that I own.

  • The integration with outlook is a bit tedious. They are working on that, and another pro is their support is very responsive to our needs.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots